Recall 13V181000: 2013–2014 Heartland BIG Country, 2013–2014 Heartland Bighorn, 2013–2014 Heartland ELK Ridge +6 more
Updated from NHTSA data · How we count
- Report date
- May 7, 2013
- Vehicles affected
- 890
- Models
- 9
- Initiated by
- ODI
The problem
Heartland Recreational Vehicles is recalling certain model year 2013-2014 Big Country, Bighorn, Elk Ridge, Elk Ridge Express, Landmark, Prowler, Sundance, Sundance XLT, and Silverado fith wheel and travel trailers manufactured February 13, 2013, through April 16, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowingly become damaged.
The risk
If motor damage has occurred, it is possible that the awning can unfurl unexpectedly, either while the trailer is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
The fix
Heartland will notify owners and Dometic staff will replace the affected motors with a design that is not subject to an out-of-sequence installation error. The recall began on May 20, 2013. A notification schedule has not yet been provided. Owners may contact Heartland Recreational Trailers at 1-888-262-5992 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed. Heartland's recall campaign number is 99-01-11.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
- 2013 Heartland BIG Country
- 2014 Heartland BIG Country
- 2013 Heartland Bighorn
- 2014 Heartland Bighorn
- 2013 Heartland ELK Ridge
- 2014 Heartland ELK Ridge
- 2013 Heartland ELK Ridge Express
- 2014 Heartland ELK Ridge Express
- 2013 Heartland Landmark
- 2014 Heartland Landmark
- 2013 Heartland Prowler
- 2014 Heartland Prowler
- 2013 Heartland Silverado
- 2014 Heartland Silverado
- 2013 Heartland Sundance
- 2014 Heartland Sundance
- 2013 Heartland Sundance XLT
- 2014 Heartland Sundance XLT
Details
- NHTSA campaign
- 13V181000
- Manufacturer campaign
- 99-01-11
- Manufacturer
- Heartland Recreational Vehicles, LLC
- Owner letters
- May 20, 2013
- Components
- Equipment (Other / Unknown)
Recall repairs are free at authorized dealers. To see if your vehicle is included, enter your VIN at NHTSA.gov or call the manufacturer.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. Methodology