Recall 16V708000: 2010–2016 Road Rescue Duramedic, 2010–2016 Road Rescue Promedic, 2010–2016 Road Rescue Specialty Vehicle +2 more

Updated from NHTSA data · How we count

Report date
Oct 4, 2016
Vehicles affected
145
Models
5
Initiated by
Manufacturer

The problem

REV Ambulance Group Orlando, INC. (REV) is recalling certain model year 2010-2016 Road Rescue Specialty Vehicles, as well as Ultramedic, Promedic, Duramedic, Metromedic, and Transmedic emergency vehicles equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.

The risk

The unintended turning on or off of accessories such as emergency beacons or automatic snow chains can increase the risk of a crash.

The fix

REV will notify owners, and dealers will upgrade the software or retrofit fuses, free of charge. The recall began on November 20, 2016. Owners may contact REV customer service at 1-800-628-8178 or Hale Products Customer Service Center at 1-800-533-3569 or [email protected].

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affected vehicles

  • 2010 Road Rescue Duramedic
  • 2011 Road Rescue Duramedic
  • 2012 Road Rescue Duramedic
  • 2013 Road Rescue Duramedic
  • 2014 Road Rescue Duramedic
  • 2015 Road Rescue Duramedic
  • 2016 Road Rescue Duramedic
  • 2010 Road Rescue Promedic
  • 2011 Road Rescue Promedic
  • 2012 Road Rescue Promedic
  • 2013 Road Rescue Promedic
  • 2014 Road Rescue Promedic
  • 2015 Road Rescue Promedic
  • 2016 Road Rescue Promedic
  • 2010 Road Rescue Specialty Vehicle
  • 2011 Road Rescue Specialty Vehicle
  • 2012 Road Rescue Specialty Vehicle
  • 2013 Road Rescue Specialty Vehicle
  • 2014 Road Rescue Specialty Vehicle
  • 2015 Road Rescue Specialty Vehicle
  • 2016 Road Rescue Specialty Vehicle
  • 2010 Road Rescue Transmedic
  • 2011 Road Rescue Transmedic
  • 2012 Road Rescue Transmedic
  • 2013 Road Rescue Transmedic
  • 2014 Road Rescue Transmedic
  • 2015 Road Rescue Transmedic
  • 2016 Road Rescue Transmedic
  • 2010 Road Rescue Ultramedic
  • 2011 Road Rescue Ultramedic
  • 2012 Road Rescue Ultramedic
  • 2013 Road Rescue Ultramedic
  • 2014 Road Rescue Ultramedic
  • 2015 Road Rescue Ultramedic
  • 2016 Road Rescue Ultramedic

Details

NHTSA campaign
16V708000
Manufacturer
REV Ambulance Group Orlando, INC.
Owner letters
Nov 20, 2016
Components
Electrical system:software (Electrical System)

Recall repairs are free at authorized dealers. To see if your vehicle is included, enter your VIN at NHTSA.gov or call the manufacturer.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. Methodology