Recall 19V565000: 2017–2020 Prevost H3-45, 2017–2020 Prevost X3-45
Updated from NHTSA data · How we count
- Report date
- Jul 31, 2019
- Vehicles affected
- 1,010
- Models
- 2
- Initiated by
- Manufacturer
The problem
Prevost Cars, Inc. (Prevost) is recalling certain 2017-2020 X3-45 Coach, Commuter, VIP, and VIP Entertainer buses, and H3-45 Coach and VIP buses. Under certain conditions, such as high altitude and heavy climbing, the engine may overheat and shutdown.
The risk
If the engine unexpectedly shuts down, passengers may have to be transferred to another vehicle on the side of the road, increasing the risk of an injury. If the engine unexpectedly shuts down while the vehicle is in motion, there is an increased risk of crash.
The fix
Prevost will notify owners and will update the engine software, free of charge. The recall began December 19, 2019. Owners may contact Prevost customer service at 1-866-870-2046.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
- 2017 Prevost H3-45
- 2018 Prevost H3-45
- 2019 Prevost H3-45
- 2020 Prevost H3-45
- 2017 Prevost X3-45
- 2018 Prevost X3-45
- 2019 Prevost X3-45
- 2020 Prevost X3-45
Details
- NHTSA campaign
- 19V565000
- Manufacturer campaign
- SR19-31 & SR23-26
- Manufacturer
- Prevost Cars, Inc.
- Owner letters
- Dec 19, 2019
- Components
- Engine (Engine)
Recall repairs are free at authorized dealers. To see if your vehicle is included, enter your VIN at NHTSA.gov or call the manufacturer.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. Methodology