Recall 21V268000: 2019–2020 Proterra Catalyst
Updated from NHTSA data · How we count
- Report date
- Apr 19, 2021
- Vehicles affected
- 12
- Models
- 1
- Initiated by
- Manufacturer
The problem
Proterra, Inc. (Proterra) is recalling certain 2019-2020 Catalyst 40 foot buses. A software defect in the body controller that operates the door motor may allow the rear door to open unexpectedly.
The risk
The rear door may open without the driver's awareness, increasing the risk of injury.
The fix
Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on June 11, 2021. Owners may contact Proterra customer service at 1-864-438-0000.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
Details
- NHTSA campaign
- 21V268000
- Manufacturer campaign
- SC-21-085
- Manufacturer
- Proterra, Inc.
- Owner letters
- Jun 11, 2021
- Components
- Electrical system:software (Electrical System)
Recall repairs are free at authorized dealers. To see if your vehicle is included, enter your VIN at NHTSA.gov or call the manufacturer.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. Methodology