Recall 21V411000: 2019–2021 Freightliner Sprinter 1500, 2019–2021 Freightliner Sprinter 2500, 2019–2021 Freightliner Sprinter 3500 +5 more

Updated from NHTSA data · How we count

Report date
Jun 2, 2021
Vehicles affected
33,437
Models
8
Initiated by
Manufacturer

The problem

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

The risk

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

The fix

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affected vehicles

Details

NHTSA campaign
21V411000
Manufacturer campaign
VS3UXPOBOX
Manufacturer
Daimler Vans USA, LLC
Owner letters
Aug 17, 2021
Components
Back over prevention:display function (Driver Assistance & Safety Tech); Electrical system:software (Electrical System)

Recall repairs are free at authorized dealers. To see if your vehicle is included, enter your VIN at NHTSA.gov or call the manufacturer.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. Methodology