Recall 21V774000: 2014–2017 Infiniti QX60 Hybrid, 2015–2016 Nissan Murano Hybrid, 2014–2015 Nissan Pathfinder Hybrid
Updated from NHTSA data · How we count
- Report date
- Oct 4, 2021
- Vehicles affected
- 7,634
- Models
- 3
- Initiated by
- Manufacturer
The problem
Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
The risk
A loss of drive power increases the risk of a crash.
The fix
Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Affected vehicles
- 2014 Infiniti QX60 Hybrid
- 2015 Infiniti QX60 Hybrid
- 2016 Infiniti QX60 Hybrid
- 2017 Infiniti QX60 Hybrid
- 2015 Nissan Murano Hybrid
- 2016 Nissan Murano Hybrid
- 2014 Nissan Pathfinder Hybrid
- 2015 Nissan Pathfinder Hybrid
Details
- NHTSA campaign
- 21V774000
- Manufacturer campaign
- R21B4, R21B5
- Manufacturer
- Nissan North America, Inc.
- Owner letters
- Mar 31, 2022
- Components
- Engine and engine cooling:engine:engine control module (ecu/ecm):software (Engine); Hybrid propulsion system (Fuel, Hybrid & EV Propulsion)
Recall repairs are free at authorized dealers. To see if your vehicle is included, enter your VIN at NHTSA.gov or call the manufacturer.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. Methodology