Recall 22V699000: 2012–2020 Collins DE, 2012–2020 Collins DH, 2012–2020 Collins SH +3 more

Updated Oct 10, 2026 from NHTSA data · How we count

Report date: Sep 19, 2022
Vehicles affected: 3,514
Models: 6
Initiated by: Manufacturer

The problem

Collins Bus is recalling certain 2012-2020 Ford SL, Ford SH, Ford DH, Ford DE, Ford TH, Ford TL, Chevy DE, and Chevy DH school buses. The emergency exit label may be placed in the incorrect location and the lettering height may not be high enough. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."

The risk

In an emergency, the incorrect window label instructions may prevent or delay the use of the emergency exit, increasing the risk of injury.

The fix

Collins Bus will mail new labels, free of charge. Owner notification letters were mailed on November 21, 2022. Owners may contact Collins Bus' customer service at 1-800-533-1850 ext. 424.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affected vehicles

2012 Collins DE
2013 Collins DE
2014 Collins DE
2015 Collins DE
2016 Collins DE
2017 Collins DE
2018 Collins DE
2019 Collins DE
2020 Collins DE
2012 Collins DH
2013 Collins DH
2014 Collins DH
2015 Collins DH
2016 Collins DH
2017 Collins DH
2018 Collins DH
2019 Collins DH
2020 Collins DH
2012 Collins SH
2013 Collins SH
2014 Collins SH
2015 Collins SH
2016 Collins SH
2017 Collins SH
2018 Collins SH
2019 Collins SH
2020 Collins SH
2012 Collins SL
2013 Collins SL
2014 Collins SL
2015 Collins SL
2016 Collins SL
2017 Collins SL
2018 Collins SL
2019 Collins SL
2020 Collins SL
2012 Collins TH
2013 Collins TH
2014 Collins TH
2015 Collins TH
2016 Collins TH
2017 Collins TH
2018 Collins TH
2019 Collins TH
2020 Collins TH
2012 Collins TL
2013 Collins TL
2014 Collins TL
2015 Collins TL
2016 Collins TL
2017 Collins TL
2018 Collins TL
2019 Collins TL
2020 Collins TL

Details

NHTSA campaign: 22V699000
Manufacturer: Collins Bus Corporation
Owner letters: Nov 21, 2022
Components: Equipment:other:labels (Other / Unknown)

Recall repairs are free at authorized dealers. To see if your vehicle is included, enter your VIN at NHTSA.gov or call the manufacturer.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. Methodology