Recall 23V853000: 2023 Mercedes-Benz EQE350
Updated from NHTSA data · How we count
- Report date
- Dec 15, 2023
- Vehicles affected
- 10
- Models
- 1
- Initiated by
- Manufacturer
The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350 vehicles equipped with comfort suspension. The headlights may be incorrectly adjusted due to a software error in the headlight control unit.
The risk
Incorrectly adjusted headlights can reduce the visibility of oncoming traffic and impair the dynamic driving control performance. Both scenarios increase the risk of a crash.
The fix
Dealers will update the headlight control unit software, free of charge. Owner notification letters were mailed by February 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Affected vehicles
- 2023 Mercedes-Benz EQE350
Details
- NHTSA campaign
- 23V853000
- Manufacturer campaign
- 2024010009
- Manufacturer
- Mercedes-Benz USA, LLC
- Owner letters
- Feb 2, 2024
- Components
- Electrical system:software (Electrical System); Exterior lighting:headlights (Lighting)
Recall repairs are free at authorized dealers. To see if your vehicle is included, enter your VIN at NHTSA.gov or call the manufacturer.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. Methodology