Recall 24V372000: 2024 Mercedes-Benz AMG EQE 53 4MATIC, 2024–2025 Mercedes-Benz AMG EQE SUV 53 4MATIC, 2024 Mercedes-Benz AMG EQS 53 4MATIC +13 more

Updated from NHTSA data · How we count

Report date
May 28, 2024
Vehicles affected
14,912
Models
16
Initiated by
Manufacturer

The problem

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

The risk

A sudden loss of drive power increases the risk of a crash.

The fix

Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affected vehicles

  • 2024 Mercedes-Benz AMG EQE 53 4MATIC
  • 2024 Mercedes-Benz AMG EQE SUV 53 4MATIC
  • 2025 Mercedes-Benz AMG EQE SUV 53 4MATIC
  • 2024 Mercedes-Benz AMG EQS 53 4MATIC
  • 2024 Mercedes-Benz EQE 350+
  • 2024 Mercedes-Benz EQE 350 4MATIC
  • 2024 Mercedes-Benz EQE 500
  • 2023 Mercedes-Benz EQE SUV 350+
  • 2024 Mercedes-Benz EQE SUV 350+
  • 2025 Mercedes-Benz EQE SUV 350+
  • 2023 Mercedes-Benz EQE SUV 350 4MATIC
  • 2024 Mercedes-Benz EQE SUV 350 4MATIC
  • 2025 Mercedes-Benz EQE SUV 350 4MATIC
  • 2023 Mercedes-Benz EQE SUV 500 4MATIC
  • 2024 Mercedes-Benz EQE SUV 500 4MATIC
  • 2025 Mercedes-Benz EQE SUV 500 4MATIC
  • 2024 Mercedes-Benz EQS 450+
  • 2024 Mercedes-Benz EQS 580
  • 2023 Mercedes-Benz EQS SUV 450+
  • 2024 Mercedes-Benz EQS SUV 450+
  • 2025 Mercedes-Benz EQS SUV 450+
  • 2023 Mercedes-Benz EQS SUV 450 4MATIC
  • 2024 Mercedes-Benz EQS SUV 450 4MATIC
  • 2025 Mercedes-Benz EQS SUV 450 4MATIC
  • 2023 Mercedes-Benz EQS SUV 580 4MATIC
  • 2024 Mercedes-Benz EQS SUV 580 4MATIC
  • 2025 Mercedes-Benz EQS SUV 580 4MATIC
  • 2024 Mercedes-Benz Redundant EQS 450
  • 2024 Mercedes-Maybach EQS SUV 680 4MATIC
  • 2025 Mercedes-Maybach EQS SUV 680 4MATIC

Details

NHTSA campaign
24V372000
Manufacturer campaign
2024060002
Manufacturer
Mercedes-Benz USA, LLC
Owner letters
Jul 5, 2024
Components
Electrical system:propulsion system:traction battery:management system/energy control module (bms/becm):software (Electrical System)

Recall repairs are free at authorized dealers. To see if your vehicle is included, enter your VIN at NHTSA.gov or call the manufacturer.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. Methodology