Recall 24V688000: 2024 Mercedes-Benz AMG CLE53, 2024 Mercedes-Benz CLE 300, 2024 Mercedes-Benz CLE 450 +2 more
Updated from NHTSA data · How we count
- Report date
- Sep 13, 2024
- Vehicles affected
- 2,025
- Models
- 5
- Initiated by
- Manufacturer
The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
The risk
An automatic emergency braking system that does not function as intended can increase the risk of a crash.
The fix
Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
- 2024 Mercedes-Benz AMG CLE53
- 2024 Mercedes-Benz CLE 300
- 2024 Mercedes-Benz CLE 450
- 2024 Mercedes-Benz E 350
- 2024 Mercedes-Benz E 450
Details
- NHTSA campaign
- 24V688000
- Manufacturer
- Mercedes-Benz USA, LLC
- Owner letters
- Nov 1, 2024
- Components
- Back over prevention: automatic system braking (Driver Assistance & Safety Tech); Equipment:electrical:infotainment:software (Other / Unknown); Parking brake:electrical:control module:software (Brakes)
Recall repairs are free at authorized dealers. To see if your vehicle is included, enter your VIN at NHTSA.gov or call the manufacturer.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. Methodology