Recall 24V807000: 2021 Mercedes-Benz S 500, 2021 Mercedes-Benz S 580, 2021 Mercedes-Maybach S 580
Updated from NHTSA data · How we count
- Report date
- Oct 25, 2024
- Vehicles affected
- 21
- Models
- 3
- Initiated by
- Manufacturer
The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 Maybach S 580 4MATIC, S 500 4MATIC, and S 580 4MATIC vehicles. The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended.
The risk
A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury.
The fix
Dealers will update the communication module software, free of charge. Owner notification letters were mailed December 6, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024110002.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Affected vehicles
Details
- NHTSA campaign
- 24V807000
- Manufacturer campaign
- 2024110002
- Manufacturer
- Mercedes-Benz USA, LLC
- Owner letters
- Dec 6, 2024
- Components
- Communication: auto crash notification (Electrical System); Electrical system:software (Electrical System)
Recall repairs are free at authorized dealers. To see if your vehicle is included, enter your VIN at NHTSA.gov or call the manufacturer.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. Methodology