Recall 25V472000: 2023–2024 Jeep Grand Cherokee, 2023–2024 Jeep Grand Cherokee L
Updated from NHTSA data · How we count
- Report date
- Jul 17, 2025
- Vehicles affected
- 121,398
- Models
- 2
- Initiated by
- Manufacturer
The problem
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
The risk
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
The fix
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
Affected vehicles
- 2023 Jeep Grand Cherokee
- 2024 Jeep Grand Cherokee
- 2023 Jeep Grand Cherokee L
- 2024 Jeep Grand Cherokee L
Details
- NHTSA campaign
- 25V472000
- Manufacturer campaign
- 20C
- Manufacturer
- Chrysler (FCA US, LLC)
- Owner letters
- Sep 5, 2025
- Components
- Seats:mid/rear assembly:head restraint (Seats & Seat Belts)
Recall repairs are free at authorized dealers. To see if your vehicle is included, enter your VIN at NHTSA.gov or call the manufacturer.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. Methodology