2020 Audi Q7 problems, complaints & recalls

2020 Audi Q7 recalls (5)

• Recall 25V900000Dec 19, 2025356,894 vehicles
  BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

  Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2026 vehicles. Please see the recall report for a complete list of models. A software error may prevent the rearview camera image from displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

  Risk: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.

  Remedy: Dealers will update the software, free of charge. Owner notification letters were mailed January 14, 2026. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 23, 2025.

• Recall 23V212000Mar 29, 202319 vehicles
  FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA

  Volkswagen Group of America, Inc. (Audi) is recalling certain 2020 Q7 vehicles. Incompatibility between the front camera control software and the heating element used for the front camera on the windshield may cause the heating element to overheat.

  Risk: An overheated heating element can increase the risk of a fire.

  Remedy: Dealers will update the control software and replace the heater element for the front camera, free of charge. Owner notification letters are expected to be mailed May 26, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 90N7.

• Recall 22V516000Jul 20, 202249,443 vehicles
  FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

  Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2021 Audi Q8, and 2020-2021 Audi Q7 vehicles. A component inside the fuel pump may break, causing the fuel pump to fail.

  Risk: Fuel pump failure can cause an engine stall, increasing the risk of a crash.

  Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 20DR.

• Recall 21V078000Feb 17, 202126,967 vehicles
  AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE · AIR BAGS:FRONTAL

  Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2021 Audi Q7 vehicles. The air bag control module may deploy the second stage of the front passenger air bag too quickly after the first stage when the seat is occupied by an unbelted child. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

  Risk: During a crash necessitating the deployment of the passenger air bag, the second stage may deploy too quickly when a child is in the front passenger seat, increasing the risk of injury.

  Remedy: Audi will notify owners, and dealers will update the air bag control module, free of charge. The recall began March 5, 2021. Owners can contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 69BV.

• Recall 20V658000Oct 27, 202094,144 vehicles
  STRUCTURE:BODY:ROOF AND PILLARS

  Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2020 Audi Q7 vehicles. The padding on the vehicle's C-pillar may not absorb enough impact in the event of a crash.

  Risk: In the event of a crash, an unbelted occupant's head may impact the vehicle's C-pillar padding, increasing the risk of injury.

  Remedy: Audi will notify owners, and dealers will replace the deformation element on the C-pillars, free of charge. The recall began November 17, 2020. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 70H8.

Recent 2020 Audi Q7 complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

1. Filed Sep 14, 202673,000 miFLCrash1 injuredTowedBrakes

   The contact owns a 2020 Audi Q7. The contact stated that while driving 15 MPH, the vehicle unexpectedly lost motive power and the brakes engaged without warning, causing the vehicle to rear-end another vehicle in front. The vehicle was towed to a local tow yard. The contact sustained injuries to the lower back, neck, and head. Medical attention was provided. The contact received continued treatment for whiplash, migraine headaches, and chiropractic treatments. A Police…

   NHTSA complaint #11764109 · source
2. Filed Jul 23, 2026ILOther / Unknown

   Dashboard leather is bubbling, separating, and delaminating near the center windshield vents. This is a known manufacturing defect, Audi has issued a warranty extension (bulletin AWA-23-11) for this identical issue on the Q8, e-tron quattro, and R8 models, but not the Q7, despite the dashboard part number (4M8857001S33A) being identical across the Q7 and Q8. This appears to be a widespread issue affecting multiple Audi models sharing this dashboard component

   NHTSA complaint #11752459 · source
3. Filed May 14, 2026WIEngine

   the first indication of an issue was oil consumption. It was using more oil than usual around the 70K mile mark. Then it started misfiring, and soon after a knocking noise coming from the engine. There are no check engine light on, after bringing it in for diagnostics, it read that it was a spark plug, once they got into the engine they discovered the cylinder had been stripped from the piston. Yes the diagnostics came from our foreign car mechanic. no, it has not been…

   NHTSA complaint #11737769 · source
4. Filed May 13, 2026PAEngine

   While my vehicle was in for the Audi piston issue, they stated my water pump needed to be replaced and isn’t covered by a recall (yet). My vehicle had less than 42,000 mile on it. I was lead to believe that this problem is coming up more often and they believe a class action lawsuit will come about. I needed to pay over $1,700 out of pocket and was told I was saving so much money because they already had the engine apart because of the piston recall. This is unacceptable.

   NHTSA complaint #11737715 · source
5. Filed Mar 13, 202670,000 miFLEngine

   The contact owns a 2020 Audi Q7. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted while the accelerator pedal was depressed. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where the water pump, coolant pump, vacuum line, and vacuum reservoir were replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

   NHTSA complaint #11724096 · source
6. Filed Feb 24, 2026AZEngine

   I discovered this item while researching another issue. There was a class action law suit against VW/Audi for the Water Pump and coolant leaking into the system. The class action covered the year and model for my Audi (2020 Q7) but my VIN was not included. The class action ended in 2024. On 8/4/25, My water pump went out because of coolant going into system. A $6,000 repair. I brought the issue up with Audi. No response.

   NHTSA complaint #11720200 · source
7. Filed Feb 24, 2026AZFuel, Hybrid & EV Propulsion

   My 2020 Audi Q7 with 49,500 miles had a complete engine shut down while driving. Towed to Audi. Fuel Pump was recalled and replaced on 1/2023. Audi stated it was the jet suction pump inside the saddle fuel tank. Research discovered that this saddle tank has been problem for this model and year. Audi only covered a portion of the cost. The entire fuel tank had to be replaced. 16 days to complete.

   NHTSA complaint #11720193 · source
8. Filed Aug 5, 2025TXFireElectrical System

   I am filing a complaint concerning serious safety risks associated with my 2020 Audi Q7 (VIN: [XXX] ) purchased as a Certified Pre-Owned vehicle from Audi Dominion San Antonio. It is currently under service at Audi Central Houston, where multiple concerning events occurred. Timeline and Issues: - Initial diagnosis identified a fire-damaged electrical harness, estimated at $1,400 for replacement. - After repair attempts, the vehicle began smoking, and the diagnosis expanded…

   NHTSA complaint #11678646 · source

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Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 11, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology