2011 Cadillac Escalade problems, complaints & recalls

2011 Cadillac Escalade recalls (6)

• Recall 21V050000Feb 5, 20212,641,272 vehicles
  AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

  General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

  Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

  Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.

• Recall 21V054000Feb 5, 20211,778,128 vehicles
  AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

  General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

  Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

  Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.

• Recall 14V827000Dec 30, 201484,192 vehicles
  ELECTRICAL SYSTEM:IGNITION

  General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.

  Risk: If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.

  Remedy: GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.

• Recall 11V339000Jun 28, 2011739 vehicles
  STEERING:LINKAGES

  Gm is recalling certain model year 2011cadillac escalade, escalade esv; chevrolet silverado hd, silverado ld, suburban, tahoe; and gmc sierra hd, sierra ld, yukon, and yukon xl vehicles. The intermediate steering shaft attaching bolts may not have been tightened to the proper specification.

  Risk: This could allow the joints to separate, and the driver could experience loss of steering increasing the risk of a crash.

  Remedy: Gm dealers will inspect and ensure that the intermediate steering shaft bolts are tightened to the proper specification. The safety recall is expected to begin on or about july 13, 2011. Owners may contact cadillac at 1-800-458-8006, chevrolet at 1-800-630-2438 and gmc at 1-866-996-9463.

• Recall 11V007000Jan 6, 201130,566 vehicles
  SUSPENSION:REAR:AXLE:SPINDLE

  General motors is recalling certain model year 2011 cadillac escalade, escalade esv, escalade ext; chevrolet avalanche, colorado, express, silverado, suburban, tahoe; and gmc canyon, sierra, savana, yukon and yukon xl vehicles. The rear axle cross pins were not properly heat treated and could fracture and become displaced within the rear axle. Should the pin shift out of position, it could create an interference condition and cause the rear axle to lock.

  Risk: The driver may not be able to maintain directional control of the vehicle and a crash could occur without warning.

  Remedy: Dealers will install a new rear axle cross pin free of charge. The safety recall began on january 11, 2011. Owners may contact cadillac at 1-866-982-2339, chevrolet at 1-800-630-2438, gmc at 1-866-996-9463 and at the owner center at www.gmownercenter.com.

• Recall 10V643000Dec 17, 20101,262 vehicles
  SUSPENSION:REAR:AXLE:SPINDLE

  General motors is recalling certain model year 2011 cadillac escalade ext, chevrolet avalanche, silverado ld and gmc sierra ld vehicles. The rear axle cross pins were not properly heat treated and could fracture and become displaced within the rear axle. Should the pin shift out of position, it could create an interference condition and cause the rear axle to lock.

  Risk: The driver may not be able to maintain directional control of the vehicle and a crash could occur without warning.

  Remedy: Dealers will install a new rear axle cross pin free of charge. The safety recall began on january 11, 2011. Owners may contact cadillac at 1-866-982-2339, chevrolet at 1-800-630-2438, gmc at 1-866-996-9463 and at the owner center at www.gmownercenter.com.

NHTSA defect investigations

• EA21002Opened Sep 17, 2021Open

  Desiccated Air Bag Inflator Rupture

  From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C…

Recent 2011 Cadillac Escalade complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

1. Filed Mar 21, 2025TXTransmission & Drivetrain

   The Transmission , the vehicle came to a sudden stop while driving, confirmed by a mechanic, no it has not been inspected by insurance or others accident was avoided, no warnings lights, transmission began to jump in gear like a lunge forward. Double checked it and it would not go forward then it would let you reverse only and then it will not go forward or reverse. The vehicle had to be towed. Engine starts fine but can't drive

   NHTSA complaint #11649775 · source
2. Filed Mar 15, 2022MOElectrical System

   -Driver seat would not heat or cool. -When troubleshooting, discovered a melted wire and burnt plug. Could have caused fire. Various others online had the exact issue. There should be a recall. -Not reproduced or confirmed by dealer. The damage is visible, not necessary to take in. -Not inspected, see photos. -No warning lights.

   NHTSA complaint #11456840 · source
3. Filed Mar 29, 2021ALAirbags

   Tl* takata recall. The contact owns a 2011 cadillac escalade. The contact received notification of nhtsa campaign number: 21v050000 (air bags) however, the part to do the recall repair was unavailable. The contact called devan lowe inc cadillac gmc lincoln (al-77 & steele station rd, attalla, al 35954, [phone removed]) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.…

   NHTSA complaint #11405449 · source
4. Filed Oct 16, 2020CAAirbags

   Nothing has happened other than there is a current airbag recall on this vehicle. Many other makes and models also have this takata airbag issue and they have been fixed/or replaced and the recall is lifted. Yet cadillac/gm is still refusing to have this done so i am currently driving a vehicle which the nhtsa says it not safe yet cadillac says it is and no one has taken the step forward to remedy this problem. My husband recently passed away in a horrifying manner and all i…

   NHTSA complaint #11364671 · source
5. Filed Sep 20, 2020INOther / Unknown

   Just checked vin # and said 0 unrepaired recalls. Does this mean they meed to be fix or that my vehicle isnt affected and is it is affceted where or what can i do about it.

   NHTSA complaint #11360038 · source
6. Filed Feb 21, 2020188,000 miINSeats & Seat Belts

   Tl* the contact owns a 2011 cadillac escalade. The contact stated that the front driver side seat belt locking mechanism was defective and failed to be securely latched. The cause of the failure was not determined. The local dealer tom kelly cadillac (811 ave of autos, fort wayne in) was notified of the failure. The manufacturer was not yet notified of the failure. The failure mileage was 188,000.

   NHTSA complaint #11310519 · source
7. Filed Feb 10, 2020FLAirbags

   Tl* the contact owns a 2011 cadillac escalade. The contact received notification of nhtsa campaign number: 16v381000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact contacted massey cadillac - north orlando 4241 n john young pkwy, orlando, fl 32804 where they informed the contact that the parts was available. The manufacturer was notified of the…

   NHTSA complaint #11308323 · source
8. Filed Jan 20, 202085,000 miTXBrakesElectrical System

   When coming to a stop and braking (at lights and stop signs) vehicle sometimes feels like it slips then brakes kick in. Been happening for a long time now. Its very comparable to the recall on the 2015-2017 models that were affected. Also another common issue i have is the power from the cigarette lighters going out plenty of times. **on another note it isn't just one set date as it is asking below**

   NHTSA complaint #11300535 · source

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Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 11, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology