2013 Dodge Journey seats & seat belts problems

Related recalls

No recalls on file.

What owners say

1. Filed Sep 17, 2025CASeats & Seat Belts

   On Tuesday, September 16, 2025, at approximately 1:30 PM, the driver’s side headrest, part of my 2013 Dodge Journey’s AHR (Active Head Restraint) system suddenly exploded for no apparent reason. I was alone in the vehicle, waiting to make a left turn. The sudden loud, sharp sound and impact to the back of my head startled and stunned me; I felt as if I had been rear ended. I looked back but there was no one behind me. Not knowing what had happened, I felt scared and light…

   NHTSA complaint #11687948 · source
2. Filed Apr 1, 2025FLSeats & Seat Belts

   My headrest randomly deployed/opened. I have contacted the dealership, and spoke directly, with Dodge; still no success. I have been trying to get this issue fixed for over a year; I still have a broken headrest that hurts my neck and makes it uncomfortable to drive. Please RECALL the headrest for 2013 Dodge Journey! This is my second form and NOTHING has been done yet!!

   NHTSA complaint #11652174 · source
3. Filed Mar 28, 2025FLSeats & Seat Belts

   The driver side seat headrest cushion deployed automatically. There was no car collision. I noticed the seat headrest deployed after returning to the car hours later. I liked into the interior back side of the cushion part and I saw broken pieces inside.

   NHTSA complaint #11651269 · source
4. Filed Jan 23, 2025WI1 injuredSeats & Seat Belts

   We were going thru the park we did not hit anything nor where we going fast we were only going 14/15 mph . I was sitting in the pasenger seat and all of a sudden we heard what sounded like a loud pop and my head was hit by the head rest for no reason . We were not in an accident or anthing to cause it to just all of a sudden deploy.

   NHTSA complaint #11637995 · source
5. Filed Jul 25, 2024NCSeats & Seat Belts

   As I was driving to pick my son up from work at 10pm, I started to drive my 2013 dodge journey sxt and noticed my head position didn't feel right. I got to my sons job and as we were making our way to the gas station to get gas before we headed home my headrest hit me in the back of the head randomly. The active headrest sprung forward hitting me in the back of the head. Luckily I was not driving at that moment or it could have caused me to crash, being that it was night…

   NHTSA complaint #11604626 · source
6. Filed Jul 19, 202478,000 miNYSeats & Seat Belts

   The contact owns a 2013 Dodge Journey. The contact stated while driving 30 MPH, the contact heard a loud explosion and was struck in the back of the head. The vehicle was steered to the side of the road, and the contact observed that the driver's side headrest had unintendedly deployed. The vehicle was taken to the residence. The vehicle was taken to an independent mechanic where it was diagnosed that the headrest needed to be replaced. The vehicle was not repaired. The…

   NHTSA complaint #11603329 · source
7. Filed Jul 7, 2024INSeats & Seat Belts

   We were pulling out of a parking lot on to the road and the riverside head headrest “exploded” open. We have looked and seen that some weee recalled but ours was not apart of the recall.

   NHTSA complaint #11599864 · source
8. Filed Jun 30, 2024FLAirbagsSeats & Seat Belts

   There was no damage to my headrest when I parked my car on the evening of: June 29, 2024. On Sunday morning; June 30, 2024. When I entered my vehicle. I learned that the driver seat headrest; airbag deployed/busted open for no apparent reason. My children travel with me in this vehicle. This is very, very dangerous!

   NHTSA complaint #11597845 · source
9. Filed Jun 4, 2024180,000 miWASeats & Seat Belts

   The contact owns a 2013 Dodge Journey. The contact stated while her husband was driving out of the driveway, the passenger's side headrest abruptly exploded. No injuries were reported. The contact related to the failure with the Extended Warranty Program: Active Head Restraint (AHR) Inadvertent Deployment- X88 Warranty Extension. The manufacturer was made aware of the failure; however, it was confirmed that the vehicle was no longer covered under the warranty extension. The…

   NHTSA complaint #11592484 · source
10. Filed Aug 23, 2023CASeats & Seat Belts

    My headrest on my passenger seat employed during the night. My wife noticed it in the morning when she went to turn the car on for work. My safety or whoever would be sitting in the passenger could be compromised if the headrest would’ve went off while driving. We are worried now that our driver seat might activate for no apparent reason. That would put myself or anyone else on the road in danger.

    NHTSA complaint #11540436 · source
11. Filed Mar 1, 202374,000 miFLSeats & Seat Belts

    The contact owns a 2013 Dodge Journey. The contact stated while driving approximately 30-40 MPH, the front passenger’s side headrest air bag deployed without warning or impact. There were no reported injuries. The contact called the local dealer who informed her that the repair was not covered under warranty. The dealer referred her to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional…

    NHTSA complaint #11509667 · source
12. Filed Nov 4, 2022UTSeats & Seat Belts

    On November 2nd, 2022, while driving home with my teenage son in the passenger seat with his head leaning back on the headrest, the headrest spontaneously sprang/deployed and thrust his head forward toward the front of the car. When we got home, I looked into the headrest and found the latching pin broke away from the housing and deployed the headrest. This is available for inspection as I cannot put the broken headrest back into my vehicle. Fortunately, my son was not…

    NHTSA complaint #11492358 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology