2016 Ford Flex driver assistance & safety tech problems

Related recalls

• Recall 25V695000Oct 13, 20251,448,655 vehicles
  BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

  Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.

  Risk: A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

  Remedy: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.

What owners say

1. Filed Sep 2, 2026MIBody & StructureDriver Assistance & Safety Tech

   The contact owns a 2016 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the rearview camera displayed a blank or distorted image. The contact made several attempts to notify the dealer…

   NHTSA complaint #11761520 · source
2. Filed Aug 28, 202680,000 miFLDriver Assistance & Safety Tech

   The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to perform the recall repair was not yet available. The contact stated that while in Reverse (R), the rearview camera displayed an inverted image. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall…

   NHTSA complaint #11760311 · source
3. Filed Jul 20, 202668,000 miMABody & StructureDriver Assistance & Safety Tech

   The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, parts for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera failed to display an image of the rear of the vehicle. A black screen was displayed on…

   NHTSA complaint #11751565 · source
4. Filed Jul 20, 2026130,000 miINDriver Assistance & Safety Tech

   The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The rearview camera became intermittently inoperative. The contact stated that the intermittent failure made it difficult to safely reverse the vehicle while the rearview camera was inoperable. While reversing in a parking lot, the rearview camera became inoperative. There were no warning lights illuminated. The vehicle was taken to a local dealer,…

   NHTSA complaint #11751564 · source
5. Filed Jul 17, 2026140,000 miCADriver Assistance & Safety Tech

   The contact owns a 2016 Ford Flex. The contact stated that while reversing, the rear-view camera displayed a blank or distorted screen. In addition, the contact stated that the rear-view camera flickered on and off and the rear-view camera unavailable message was displayed. The dealer was made aware of the failure, and the contact was informed that parts were unavailable to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer.…

   NHTSA complaint #11751064 · source
6. Filed Jul 13, 202643,000 miCABody & StructureDriver Assistance & Safety Tech

   The contact owns a 2016 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while shifted into reverse(R), the rear-view camera failed to display a clear image on the center display. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the…

   NHTSA complaint #11750080 · source
7. Filed Jun 28, 2026PADriver Assistance & Safety TechElectrical System

   Rear camera has been bad for six months - hazard to drive. Camera not available, is the prompt that comes up. My brother in law took his 2015 Ford F350 in for inspection and his camera was replace this was months ago.

   NHTSA complaint #11746978 · source
8. Filed Jun 26, 202650,000 miFLDriver Assistance & Safety Tech

   The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while reversing, and the failure was more significant at nighttime. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable…

   NHTSA complaint #11746656 · source
9. Filed Jun 4, 202669,000 miNMDriver Assistance & Safety Tech

   The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera image failed to display. The dealer was made aware of the failure but confirmed that parts were not yet available. The…

   NHTSA complaint #11742156 · source
10. Filed May 22, 2026MODriver Assistance & Safety Tech

    The contact owns a 2016 Ford Flex. The contact received a recall notification, 25V695000 (Back Over Prevention) however the parts were unavailable. The dealer was contacted, the contact was informed that the parts were unavailable. The manufacturer was not contacted. The contact had not experienced any failure regarding the unrepaired recall repair.

    NHTSA complaint #11739455 · source
11. Filed May 21, 2026TXDriver Assistance & Safety TechElectrical SystemVisibility & Wipers

    The failed/malfunctioning components involve the rear backup camera system and related electronic driver assistance/safety systems in this 2016 Ford Flex, including the blind spot warning system and parking collision warning features. The condition is intermittent but ongoing and the vehicle is available for inspection upon request. The backup camera intermittently goes blank, freezes, displays improperly, or becomes unavailable while the vehicle is in reverse. At times, the…

    NHTSA complaint #11739267 · source
12. Filed May 13, 2026183,000 miMIDriver Assistance & Safety Tech

    The contact owns a 2016 Ford Flex. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly, and the display would appear blue at times. The contact also stated that a “Camera Not Available” warning message would appear intermittently, and on other occasions the image would appear upside down The contact received notification of NHTSA Campaign Number: 25V695000…

    NHTSA complaint #11737589 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology