2015 Jeep Grand Cherokee seats & seat belts problems

Related recalls

No recalls on file.

What owners say

1. Filed Oct 5, 202680,000 miFLSeats & Seat Belts

   The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while her husband was driving 45 MPH, there was a loud pop before the front passenger’s side headrest unexpectedly deployed. The dealer was contacted and confirmed the passenger’s side headrest failure. The manufacturer was contacted by phone and certified mail and made aware of the failure. The failure mileage was approximately 80,000.

   NHTSA complaint #11768932 · source
2. Filed Sep 24, 2026CASeats & Seat Belts

   The Active Head Restraint (AHR) deployed without a collision while I was slowing to a traffic signal. My vehicle was travelling approximately 5-7mph and slowing to a traffic signal when the Active Head Rest deployed, launching my head and trunk forward to the steering wheel. The Jeep Service Representative informed me that this is a well-known issue and the NHTSA closed the investigation without ordering a recall. (PE19014, opened 2019) The failure mechanism is reported to…

   NHTSA complaint #11766818 · source
3. Filed Sep 17, 2026CASeats & Seat Belts

   I was driving home on the freeway from picking my kids up from school and all the sudden there was a loud crashing noise and my head was slammed forward and when I looked back to calm down my kids, I see that the headrest had just snapped and pushed forward, slamming me in the head

   NHTSA complaint #11765124 · source
4. Filed Aug 18, 2026120,500 miWASeats & Seat Belts

   The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 25 MPH to a park with her children inside the vehicle, the head restraint suddenly exploded without warning or impact. The head restraint was protruding approximately three to four inches. The contact sustained nerve issues involving the arm but had not sought medical attention. The contact consulted with an attorney. The local dealer was contacted; however, the vehicle was not…

   NHTSA complaint #11757684 · source
5. Filed Aug 18, 2026TX1 injuredSeats & Seat Belts

   While driving home from the gym with my daughter in the front passenger seat, we were traveling less than 40 mph under normal driving conditions. Without warning, I heard a very loud pop/bang from inside the vehicle. We had not been in a collision, had not hit anything, and nothing had struck the vehicle. I immediately looked over and saw my daughter crouched down in her seat holding her neck. At first, I could not determine what had happened. I then noticed that the front…

   NHTSA complaint #11757682 · source
6. Filed Aug 8, 2026WISeats & Seat Belts

   part of the headrest assembly fractured suddenly causing the headrest to burst while I was sitting in the passenger seat. i was immediately sore from my shoulders up. there were no warning lights or recalls on my vehicle at the time.

   NHTSA complaint #11755661 · source
7. Filed Jul 30, 2026MASeats & Seat Belts

   The Jeep case involves a 2015 Grand Cherokee Overland with both front seat belts requiring replacement under Jeep's 15-year seat belt warranty extension. One seat belt is completely inoperable and the other is compromised. Despite opening Jeep Case #96537928 in May 2026, Jeep has been unable to obtain replacement parts due to supplier shortages and repeated backorders. Rental assistance was initially offered and later withdrawn by Jeep Customer Care, no firm ETA has been…

   NHTSA complaint #11753700 · source
8. Filed Jul 29, 202676,000 miFL1 injuredSeats & Seat Belts

   The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH, there was a loud bang coming from behind the vehicle, and the contact was thrust forward. The contact looked around but saw no cause for the sound or for being thrust forward. The contact was able to drive back to the residence. After arriving at the residence, the contact became aware that the front driver's side seat headrest had exploded. The contact’s neck and head…

   NHTSA complaint #11753452 · source
9. Filed Jul 16, 2026MDSeats & Seat Belts

   I got into the car and noticed the front passenger head rest was not seated correctly and had extended forward. As soon as I moved the seat forward to see why, it sprung forward.

   NHTSA complaint #11750761 · source
10. Filed Jun 3, 2026FLSeats & Seat Belts

    The active headrest on the driver’s side deployed unexpectedly. No accident or rear end accident happened. The car was in park and it just went off.

    NHTSA complaint #11741931 · source
11. Filed May 26, 2026TXAirbagsSeats & Seat Belts

    While driving, the drivers side head rest exploded and pushed my body/neck forward. There was no accident that prompted this and was slowing down to a stop light.

    NHTSA complaint #11740125 · source
12. Filed Feb 26, 2026110,000 miALSeats & Seat Belts

    The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 3 MPH and entering the garage, the passenger’s side active headrest inadvertently deployed. The contact stated that there were no warning lights illuminated; just a loud bang washeard when the headrest deployed. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure…

    NHTSA complaint #11720643 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology