2021 Jeep Grand Cherokee steering problems

Related recalls

• Recall 24V132000Feb 22, 2024338,238 vehicles
  STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM · SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT

  Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.

  Risk: A loss of vehicle control increases the risk of a crash.

  Remedy: Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 10B.

• Recall 23V352000May 18, 202389,372 vehicles
  STEERING:COLUMN

  Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.

  Risk: A loss of steering control increases the risk of a crash.

  Remedy: Dealers will inspect and, if necessary, replace the intermediate shaft and assembly parts, free of charge. Owner notification letters were mailed June 6, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 58A.

What owners say

1. Filed Feb 25, 2026WISteering

   Steering is erratic while driving. Car is shifting left and right by itself while driving down the road feeling like the tires want to go different directions from one another. Steering wheel makes noticeable movement on its own left and right while going down a straight smooth road.

   NHTSA complaint #11720346 · source
2. Filed Jan 30, 2026127,000 miCACrashTowedSteering

   The contact owned a 2021 Jeep Grand Cherokee. The contact stated that while making a left-hand turn, the wheels on the vehicle failed to follow the trajectory of the movement and failed to function as intended, and moved toward the curb. The vehicle came to a stop when it hit the curb. It was unknown if any warning lights were illuminated. The driver-side and passenger-side air bags did not deploy. The contact exited the vehicle, and upon inspecting the vehicle, the contact…

   NHTSA complaint #11714510 · source
3. Filed Aug 12, 202534,000 miMOBrakesSteeringTransmission & Drivetrain

   The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the ESC and “Service 4WD” warning lights illuminated, causing the vehicle to shake abnormally. Additionally, the transmission unexpectedly shifted to 4WD Low while driving. The steering wheel vibrated while making a turn, and the vehicle jerked. The vehicle also intermittently failed to start immediately and made a clicking sound. The vehicle was taken to an…

   NHTSA complaint #11680218 · source
4. Filed Nov 21, 202470,004 miCTCrash1 injuredTowedSteeringSuspension

   The contact owns a 2021 Jeep Grand Cherokee. The contact stated while accelerating after having stopped at a traffic signal at approximately 15 MPH she felt the steering wheel had locked, pulled the vehicle to the right, and crashed into a guard rail. The contact stated no warning light was illuminated. The contact stated that the vehicle's front end had been damaged. The contact stated that both the driver's and passenger side front tires had also been damaged by the crash…

   NHTSA complaint #11626684 · source
5. Filed Nov 14, 202458,000 miMISteering

   The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the power steering failure warning light had illuminated. While attempting to steer the vehicle, the steering wheel felt loose while driving at various speeds and the vehicle was difficult to steer. The failure had become more persistent over time. The vehicle was taken to the dealer who diagnosed that the steering gear had failed and needed to be replaced. The dealer informed the contact that the failure…

   NHTSA complaint #11625226 · source
6. Filed Nov 14, 202436,000 miNYSteeringSuspension

   The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the vehicle was recently repaired under NHTSA Campaign Number: 24V132000 (Suspension, Steering). The contact stated that approximately one week after the recall was completed, while driving approximately 40 MPH and following a curve in the roadway, the contact heard an abnormal clicking sound coming from the suspension on the front driver's side wheel well. The contact stated that prior to the recall repair…

   NHTSA complaint #11625181 · source
7. Filed Oct 9, 2024TXDriver Assistance & Safety TechElectrical SystemSteering

   on mopar recall service done shows it had been serviced and bunch of lies i have never taken my 2021 jeep to get serviced for power steering issue. barely came out 1 week ago and crazy service man at BOGGUS TIPTON JEEP in Brownsville texas named Josh, white male wanted to charge 4500 dollars to repair knowing supposibly there was an issue recall and i declined so wanted to charge me 2500 after i declined. he was more than likely gonna charge chrysler and me both ways to make…

   NHTSA complaint #11619014 · source
8. Filed Sep 9, 2024OHElectrical SystemFuel, Hybrid & EV PropulsionSteering

   Vehicle quit running while driving was going about 5 miles an hour just shut down tried to restart cranks but will not start no safety issues We had to call a tow truck and have vehicle towed to dealer has about 24,000 miles on it. It sounds like a fuel pump issue. Valley motor city Jeep in Cuyahoga Falls, Ohio, [phone removed] where the vehicle is being repaired called me Friday 9/6/24 and said they ordered a fuel pump I talked to Christy, the service writer she said parts…

   NHTSA complaint #11613637 · source
9. Filed Sep 4, 2024TXElectrical SystemSteering

   Service power steering, blind spot alert temporarily unavailable, seatbelts not buckled came on and started beeeping, start/stop not ready, and service electronic stability control all turned on at once. I pulled over to the side of the road to try to restart the vehicle and I lost my power steering.

   NHTSA complaint #11612580 · source
10. Filed Aug 26, 2024WVSteeringSuspensionWheels & Tires

    Recalled Rear Coils, over 2-3 months ago, Taken to Jeep Dealership in Morgantown Wv, Taken for front ball joint knuckle pin coming lose, Causing the upper ball joint to start to make noise, unable to control steering when raining or going over bump video was send to mopar when claim and complaint at the time, Prior two weeks before also called and report it, someone canceled my call, and said they had no remedy at that time. Was told they had no remedy for recall at that…

    NHTSA complaint #11610841 · source
11. Filed Aug 7, 2024ILDriver Assistance & Safety TechSteering

    Frequently all lights go on while driving check engine goes on here and there on the highway. Loud noise when you start the car and continues for about 2 min after the car is turned off as well.. All lights went on and was unable To move the vehicle in the middle of a street. I have taken the vehicle in several times to 2 different dealers and I am told there’s nothing wrong with it. It’s a danger to my family and I for the car to continue to do these things as the car is…

    NHTSA complaint #11607006 · source
12. Filed Jul 8, 202425,000 miMIEngineSteering

    The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 30 MPH, the vehicle inadvertently lost motive power. The contact pulled over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer…

    NHTSA complaint #11600128 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology