2020 Mercedes-Benz E 350 problems, complaints & recalls

2020 Mercedes-Benz E 350 recalls (6)

• Recall 22V365000May 20, 2022242,722 vehicles
  COMMUNICATION: AUTO CRASH NOTIFICATION · ELECTRICAL SYSTEM:SOFTWARE

  Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

  Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

  Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

• Recall 22V232000Apr 8, 2022126,443 vehicles
  BACK OVER PREVENTION:DISPLAY FUNCTION

  Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

  Risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.

  Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060007.

• Recall 21V961000Dec 13, 2021139 vehicles
  FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL · FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS

  Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG G63, C300, E300, G550, AMG GT63, AMG GT53, 2019-2020 A220, GLA250, GLC300, 2016 C300, 2020 AMG A35, AMG C43, AMG C63, CLA250, E350, E450, GLB250, GLE450, GLS450, GLS580, S560, and SL550 vehicles equipped with a gasoline engine. During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.

  Risk: A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.

  Remedy: Dealers will replace the fuel rail and fuel injectors, free of charge. Owner notification letters were mailed April 22, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for the recall is 2022030003.

• Recall 21V058000Feb 5, 20211,292,258 vehicles
  COMMUNICATION: AUTO CRASH NOTIFICATION · ELECTRICAL SYSTEM:SOFTWARE

  Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

  Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

  Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

• Recall 20V364000Jun 22, 202090 vehicles
  ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

  Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 C300, E350, and GLC300 vehicles equipped with turbocharged 4-cylinder gasoline engines. The screws that retain the turbocharger oil feed and return lines may not have been properly tightened, possibly resulting in an oil leak.

  Risk: An oil leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.

  Remedy: MBUSA will notify owners, and dealers will inspect the turbocharger oil lines and tighten them as necessary, free of charge. The recall began August 17, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020070017.

• Recall 20V068000Feb 7, 2020239 vehicles
  COMMUNICATION

  Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 C300 Cabrio, C300 Cabrio 4MATIC, C300 Coupe, C43 AMG Cabrio 4MATIC, C43 AMG Coupe 4MATIC, C63S AMG Cabrio, CLS53 AMG 4MATIC, E350, E350 4MATIC, E450 Cabrio, E450 Cabrio 4MATIC, E450 Coupe, E450 Coupe 4MATIC, E450 4MATIC, E53 AMG Cabrio 4MATIC, GLC300 Coupe 4MATIC, GLC300, GLC300 4MATIC, GLC63 AMG Coupe 4MATIC, AMG GT63 4-Door 4MATIC, and AMG GT63S 4-Door 4MATIC vehicles. An electrical circuit inside the Emergency Call System (eCall) communication module may be damaged, potentially relaying an inaccurate vehicle location.

  Risk: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

  Remedy: MBUSA will notify owners, and dealers will replace the communication module, free of charge. The recall began April 14, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030016.

Recent 2020 Mercedes-Benz E 350 complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

1. Filed Jun 13, 2025CAEngineFuel, Hybrid & EV PropulsionOther / Unknown

   Over the last couple of days, my car has displayed the "Engine Warning" message intermittently. I took this to the dealership for inspection and received the following fault code: P06DA00 - Inoperative Oil Pump Valve. For a car with low mileage, this could potentially be a car issue. The estimated total cost for labor and parts is over $5k. I think there are more cars affected.

   NHTSA complaint #11666806 · source
2. Filed Mar 19, 202537,000 miCAFuel, Hybrid & EV Propulsion

   The contact owns a 2020 Mercedes-Benz E350. The contact stated that while driving at an undisclosed speed, the contact detected an abnormally strong fuel odor inside the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the dealer, who determined that the fuel injector in cylinder #3 needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V961000 (Fuel System,…

   NHTSA complaint #11649244 · source
3. Filed Sep 24, 2024MDFireElectrical SystemEngine

   There was smoke coming from from the engine compartment and spontaneous fire started while the car was at a stop light. The car was totally damaged. The car has less than 15000 miles driven. It is still under warranty. Information was sent to Mercedes-Benz USA with a certified mail and immediately via email from the dealership. Also was reported where the vehicle was stored if they wanted to investigate the engine. Benz USA just wanted me to fill out their standard report…

   NHTSA complaint #11616110 · source
4. Filed Dec 21, 202347,726 miCTTransmission & Drivetrain

   The contact owns a 2020 Mercedes-Benz E350. The contact stated while his wife was driving and stopped at a traffic signal, the gasoline saving START/STOP feature turned off the vehicle however, upon depressing the accelerator pedal, the vehicle failed to restart. The contact stated that the failure caused the vehicle to roll into the intersection at approximately 3 MPH. The contact's wife was able to stop the vehicle and shift into park(P). The contact stated that his wife…

   NHTSA complaint #11561351 · source
5. Filed Nov 15, 202248,000 miCA2 injuredVisibility & Wipers

   The contact owns a 2020 Mercedes Benz E350. The contact stated that while driving at 60 MPH, she heard a loud abnormal sound emit from the vehicle as glass shattered from the vehicle's panoramic sunroof. The contact immediately pulled over as she, her husband, and her dog suffered minor injuries from the glass shard from the sunroof. The contact managed to clean out the vehicle, used cardboard to tape up the sunroof, and drove the vehicle to her destination. The contact then…

   NHTSA complaint #11493675 · source
6. Filed Jul 3, 2021NJOther / Unknown

   I was operating my vehicle on an open road, as I was proceeding to stop at the stop light the ligths on my dashboard began to dim.. suddenly without warning my vehicle completely shut down , no messages no warning lamps.. I turned the car back on it drove me up the block to my final destination and shut down again I called for a tow the next morning it arrived 24 hours later, the tow truck driver was able to start it and it immediately shut down and is now at a Mercedes…

   NHTSA complaint #11423352 · source
7. Filed Nov 12, 2020400 miNY1 injuredElectrical SystemOther / Unknown

   Please see attached pdf. It concerns the trunk opening and closing mechanism which is supposed to signal when something is in the way before it closes. The trunk closed without warning on my head. Mercedes refuses to disconnect the trunk latch feature because i will not sign a release, which i will not do. See attached incident report filed with mb.

   NHTSA complaint #11374322 · source

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Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 11, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology