2023 Polestar Polestar 2 problems, complaints & recalls

2023 Polestar Polestar 2 recalls (4)

• Recall 25V615000Sep 15, 202527,816 vehicles
  BACK OVER PREVENTION:SOFTWARE

  Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.

  Risk: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

  Remedy: Dealers will update the vehicle software, free of charge. Owner letters were mailed June 4, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1069. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning April 20, 2026. This recall replaces previous NHTSA recalls 24V477 and 25V280. Vehicles previously repaired under those recalls will need to have the new remedy performed.

• Recall 25V280000Apr 25, 202527,816 vehicles
  BACK OVER PREVENTION:SOFTWARE

  Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

  Risk: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

  Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will need to have the new remedy completed.

• Recall 24V477000Jun 26, 202425,825 vehicles
  BACK OVER PREVENTION: SENSING SYSTEM: CAMERA · EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

  Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

  Risk: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

  Remedy: Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.

• Recall 23V476000Jul 12, 20233 vehicles
  SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

  Polestar Automotive USA, Inc. (Polestar) is recalling certain 2023 Polestar 2 vehicles. The front left lower ball joint may have been incorrectly installed, allowing the control arm to disconnect from the steering knuckle.

  Risk: The control arm disconnecting from the steering knuckle can cause a loss of steering, increasing the risk of a crash.

  Remedy: Dealers will inspect and replace the ball joint fastening bolt as necessary, free of charge. Owner notification letters were mailed August 10, 2023. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R10245.

NHTSA defect investigations

• RQ25004Opened Jul 9, 2025Closed Aug 28, 2026led to recall 25V615

  Loss of rear-view camera image

  On July 9, 2025, the Office of Defects Investigation (ODI) opened Recall Query (RQ) 25004 to investigate and review the effectiveness of the remedy for Recall 25V-280.Polestar initiated Recall 25V-280 to address shortcomings in the remedy for Recall 24V-477, which intended to address rear camera outage conditions. Consumer complaint traffic reporting rear-view camera outages after receiving the remedy for 25V-280prompted the RQ opening. On July 7, 2024, Polestar initiated Recall 24V-477 to address issues with the rear-view camera display in certain Model Year (MY) 2021-2024 Polestar 2 vehicles…

Recent 2023 Polestar Polestar 2 complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

1. Filed Sep 24, 2026CALighting

   What component or system failed or malfunctioned, Reverse Lights available for inspection upon request? Yes How was your safety or the safety of others put at risk? Low visibility at night while backing up. Has the problem been reproduced or confirmed by a dealer or independent service center? Not sure. But I've done some research and it's a known issue among other Polestar 2 owners Has the vehicle or component been inspected by the manufacturer, police, insurance…

   NHTSA complaint #11766651 · source
2. Filed Sep 22, 2026GAElectrical SystemEngineFuel, Hybrid & EV Propulsion

   Safety complaint description In August 2026, I experienced a potentially dangerous incident involving my 2023 Polestar 2 AWD Performance while performing a U-turn. During the maneuver, the vehicle unexpectedly stopped or hesitated and did not move forward when I expected it to, leaving me exposed in the roadway and creating a risk of a collision with approaching traffic. I do not know what caused this behavior. I am concerned that it may involve an unexpected interruption of…

   NHTSA complaint #11766117 · source
3. Filed Jul 8, 2026CODriver Assistance & Safety Tech

   The contact owns a 2023 Polestar Polestar 2. The contact received notification for NHTSA Campaign Number: 25V615000 (Back Over Prevention). The vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the recall remedy could not be completed because previous software updates were not completed. The contact stated that the dealer would only complete the recall if the previous software updates were completed, and the updates were not…

   NHTSA complaint #11749104 · source
4. Filed May 8, 2026COBody & Structure

   Over the last 1.5 months, the liftgate system on the vehicle has failed to fully close and latch. The vehicle shows the liftgate as unsecured and the liftgate has play despite being partially latched. Investigation of the vehicle shows that the tailgate damper drive unit wiring harness is designed in a way that the wires pinch and short to ground. This design flaw causes the vehicle to lose communication with the position sensors in the tailgate damper drive unit and…

   NHTSA complaint #11736507 · source
5. Filed Mar 31, 2026CADriver Assistance & Safety Tech

   Polestar 2 software version 4.2.13. While reversing out of a parking spot the rear camera briefly turned on, but after a second, the infotainment system crashed, with the screen shutting off. The infotainment system automatically rebooted after ~1min of driving. This system crash also temporarily disabled rear cross traffic alert and the parking sensors. Backup cameras are a federally mandated safety feature which reduce the risk of collisions when reversing. Without this…

   NHTSA complaint #11728323 · source
6. Filed Mar 30, 2026CADriver Assistance & Safety Tech

   The backup camera consistently fails and displays a "Backup Camera is Temporarily Unavailable" message. Polestar is only issuing a software fix for this on model year 2026 Polestar 2s and a solution has not been offered for over 8 months now.

   NHTSA complaint #11728097 · source
7. Filed Mar 18, 2026PADriver Assistance & Safety Tech

   the rear camera on this car has been having issues for well over a year. The dealership says they are well aware of the issues and that it's common but there is nothing they can do about it and that I just need to wait for an update to eventually come. They do not know when the update is coming. This has been an ongoing issue that is a big safety issue. The rear visibility on these cars is bad to begin with, so the rear camera is essential for safety. it either doesn't go on…

   NHTSA complaint #11725216 · source
8. Filed Mar 16, 2026ORDriver Assistance & Safety Tech

   Rear‑view camera intermittently fails to provide a usable image when shifting into reverse. Symptoms include delayed activation, black screen, frozen frame, or extremely choppy video. This results in intermittent loss of rear visibility and does not comply with FMVSS 111. The defect has persisted for several years despite multiple Polestar software updates and multiple NHTSA recall campaigns intended to correct the issue. The failure is reproducible and appears strongly…

   NHTSA complaint #11724728 · source

Compare the 2023 Polestar Polestar 2 with another vehicle →

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 10, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology