2020 Audi A5 electrical system problems

Related recalls

• Recall 20V737000Nov 25, 20205,426 vehicles
  ELECTRICAL SYSTEM · EXTERIOR LIGHTING:TAIL LIGHTS

  Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi RS5 Sportback, 2020-2021 Audi A5 Sportback, and S5 Sportback vehicles. The wiring harness for the rear lights could be missing the anti-abrasion protection in the area of the spare wheel well.

  Risk: Without the scuff protection, the wires may become damaged during a rear crash, disabling the doors from being opened from the outside, causing a loss of hazard lights, and increasing the risk of injury.

  Remedy: Audi will notify owners, and dealers will apply scuff protection, free of charge. The recall began January 21, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 97EU.

What owners say

1. Filed Oct 18, 2025FLElectrical System

   Audi USA sent me a recall letter/service action for Infotainment System Software. The system reboots and shuts down unexpectedly while driving. Took the car to a local Audi dealership and they informed me that they cannot repair the recall because they now want to change my SOS module in order for both to work. They are asking me to pay them $1,500 for that. Meanwhile they informed me that my SOS system is not working either because of that, and I cannot use.

   NHTSA complaint #11694280 · source
2. Filed Aug 5, 2025FLDriver Assistance & Safety TechElectrical System

   The Multi-Media Interface (MMI) randomly reboots and poses a safety hazard. Several times while reversing using my backup camera, the MMI has rebooted which causes the camera to go blank. This poses a risk to back up into an object or a person during this time. Also during this time, the Rear Cross Traffic Warning system is disabled until the system reboots. Also, while using navigation, the MMI has rebooted on me several times. It has occurred during critical times such as…

   NHTSA complaint #11678628 · source
3. Filed Aug 3, 2025FLElectrical System

   The MMI which controls back up and 360 cameras, parking sensors, collision avoidance system, navigation, bluetooth, radio, etc reboots randomly without warning. There is no predictability and I have not been able to identify a trigger. There is no warning indicator on the dash or MMI before it happens. When it reboots the screen goes black and all associated MMI functions become inoperable for seconds to minutes. It then restarts and often makes me log back in before I am…

   NHTSA complaint #11678080 · source
4. Filed Jul 31, 2025FLDriver Assistance & Safety TechElectrical System

   Hello, I am writing today to inform you about the safety concerns I have over My Audis MMI issues. The MMI is the multi media infotainment which is operates my back up camera, proximity sensors and navigation. The MMI is stuck in a loop and reboots every 60 seconds. I was backing up and the MMI rebooted on me which abruptly stop streaming what was behind me, my neighbor was also backing up and thankfully I spotted them on my rear view mirror and stop in time before we…

   NHTSA complaint #11677655 · source
5. Filed Jul 28, 2025NMElectrical System

   The vehicle's Multi-Media Interface (MMI) system is reportedly shutting down randomly while the vehicle is in operation. This issue occurs without warning and is intermittent, making it unpredictable. Observed Symptoms/Events: Complete Loss of MMI Functionality: The screen goes black, and all associated functions (navigation, radio, Bluetooth, vehicle settings, climate control interface, rearview camera, etc.) become inoperable. Random Occurrence: The shutdown can happen at…

   NHTSA complaint #11676677 · source
6. Filed Jul 27, 2025FLDriver Assistance & Safety TechElectrical System

   Beginning in mid July 2025, the MMI system (screen in the center of the dashboard) reboots every 1-2 minutes. In addition to the large distraction this causes while driving, the constant rebooting disables the back-up camera, parking sensors, rear-cross traffic alerts, collision avoidance assist, navigation, as well as everything else that is controlled by the Audi MMI system.

   NHTSA complaint #11676498 · source
7. Filed Jul 23, 2025COElectrical System

   2020 Audi A5 started randomly rebooting (MMI software) around mid April 2025, It happens I’d say every 5-20 minutes and it repeats all the time. The fact that Audi/VW won't cover the cost to update their buggy software is very frustrating. I have notified Audi USA about the issue and am awaiting a response if they will cover the labor cost @ Prestige Audi in Denver, CO

   NHTSA complaint #11675609 · source
8. Filed Jul 19, 2025CAElectrical System

   About 3 weeks ago, the MMI screen began restarting over and over again and at times would reset when backing up and using the rear view camera. I have attempted restarting the MMI multiple times to no fix. I have also reset the MMI to its original settings and still the system keeps restarting. Sadly, this seems to be an issue occurring to multiple 2020 models according to multiple complaints online. Audi seems to be aware of the issue and there is a mixed response from Audi…

   NHTSA complaint #11674797 · source
9. Filed Jul 19, 2025IADriver Assistance & Safety TechElectrical System

   MMI constantly shuts off, often in the process of moving into or out of a parking spot. This suddenly and unexpectedly disables the parking collision warning system, the rear cross traffic warning system, and frontal collision warnings. Very frustrating and unsafe. No solution currently exists. No symptoms prior to this happening; it is widely reported at online forums. No users have been able to have this corrected even at the dealer.

   NHTSA complaint #11674776 · source
10. Filed Jul 19, 2025CAElectrical System

    The computer of the car (the MMI) is constantly rebooting. Once I turn on the vehicle it’ll start up normally and after about 1 minute or two it’ll go black and everything will restart.

    NHTSA complaint #11674684 · source
11. Filed Jul 18, 2025MOElectrical System

    Vehicle's MMI and screen shuts off and on randomly even if the car system is off. Cannot use backup camera, or steering wheel controls while driving due to the system shutting down. Yes. Audi of Springfield MO Yes. Audi of Springfield MO No. Happened after the dealership did an update on the vehicle.

    NHTSA complaint #11674562 · source
12. Filed Jul 17, 2025CAElectrical SystemOther / Unknown

    MMI system frequently shuts down and reboots. This is a safety concern as the screen has shut down and gone dark in the middle of backing up, while using the backup camera and navigation is lost when driving on the highway causing a dangerous distraction. Within a minute of turning on car, the system shuts down, reboots and continues to shut down and reboot repeatedly throughout the duration of the drive. They system only stays operational for a few seconds to a few minutes…

    NHTSA complaint #11674406 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology