2024 Buick Encore GX electrical system problems

Related recalls

• Recall 23V744000Nov 6, 202360,154 vehicles
  ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

  General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.

  Risk: A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.

  Remedy: The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 4, 2023. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A232424320.

What owners say

1. Filed Oct 5, 2026CTElectrical System

   I purchased the car from Enterprise Sales and had it for two years. Just today, the instrument panel remained blank after I started the car. After a few more attempts of starting and stopping the car, the panel remained blank, so I drove home. After 2 hours, I started the car to park it, and the instrument panel returned to normal. I looked it up online and found GM had issued a recall for the 2024 Buick Encore GX for the instrument panel going blank, but when I entered my…

   NHTSA complaint #11769086 · source
2. Filed Aug 28, 2026NMElectrical SystemLightingSteering

   I recently bought this 2024 Buick Encore GX about a week ago and we decided to take a short trip to [XXX], as we were coming back and was driving downhill, we notice the vehicle was pulling to the left side like a strong wind pulling it. The steering wheel became very stiff and unable to pull back towards the driving lane as my daughter was trying to maneuver back, so she finally slowed down all the way to a full stop as the car approached all the way to the left by pulling…

   NHTSA complaint #11760438 · source
3. Filed Aug 28, 2026MIElectrical System

   The dash and instrument panel goes completly blank at highway speeds. A very dangerous scenario. It has happened 6 times in the 3 months that i jave purchased the vehicle.

   NHTSA complaint #11760313 · source
4. Filed Aug 12, 202625,000 miORElectrical System

   The contact owns a 2024 Buick Encore GX. The contact stated that while driving at an undisclosed speed, the contact received a phone call and the infotainment screen and the display for the weather and climate control system below the infotainment screen darkened and then became inoperative. The buttons below and around the center console remained operable; however, the contact was unable to see what functions were being selected or controlled because the display was dark.…

   NHTSA complaint #11756503 · source
5. Filed Aug 4, 2026KSElectrical SystemLightingOther / Unknown

   This is not a new issue and has happened multiple times since the purchase of this vehicle. Multiple times while driving my 2024 Buick Encore GX, the entire instrument panel intermittently goes completely blank/black. All critical information disappears, including the speedometer, fuel gauge, warning lights, and other indicators. The display does not recover on its own and only returns after I fully restart the vehicle. This creates a serious safety hazard especially at…

   NHTSA complaint #11754747 · source
6. Filed Jul 16, 202654,000 miTXElectrical System

   The contact owns a 2024 Buick Encore GX. The contact stated that while driving at 5 MPH and attempting to stop the vehicle, the instrument panel displayed a blank screen. An independent mechanic was contacted. The vehicle was taken to a dealer, where it was diagnosed and determined that the electrical system needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 23V744000 (ELECTRICAL SYSTEM); however, the VIN was…

   NHTSA complaint #11750802 · source
7. Filed May 21, 202655,300 miWVElectrical System

   The contact owns a 2024 Buick Encore. The contact stated that while attempting to start the vehicle, the instrument panel displayed a blank screen. In addition, the contact stated that the failure occurred every 31 seconds. The vehicle was taken to the dealer where it was diagnosed with a failed VCU module. The contact was informed that the VCU module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. In addition, the contact…

   NHTSA complaint #11739230 · source
8. Filed May 15, 2026NYElectrical System

   The instrument panel gets really hot. I've taken the car to a dealer to diagnose the problem but they say that that can't find anything wrong .There were no warning lights or any message. I purchased the car in 2025 and it already had a little over 10,000 miles on it. Not just the instrument panel gets hot, but, also yhe panel where the radio is.

   NHTSA complaint #11738174 · source
9. Filed Jan 13, 2026FLElectrical System

   The information screen has gone totally black and calls are cutting in and out. In my research I've seen there was a recall for this issue on this year and model but, it does not show for my particular vehicle.

   NHTSA complaint #11710677 · source
10. Filed Nov 7, 2025NYElectrical System

    door locks don't work. This is the second time in less than a year. Last time it took Buick 28 days to fix. Vehicle wont lock while driving or when parked. No warning. The dealer has had the vehicle since 10-20-25.

    NHTSA complaint #11698094 · source
11. Filed Nov 5, 2025MOElectrical SystemLighting

    The display screen will glitch and completely go black while driving. I have tried turning the car off to hopefully “reset” the issue, and sometimes the entire display will not come on at all. I have taken my car in 4-5 times to my local dealership only to be blown off. Lately my headlights and taillights are going off at random times. The are a huge safety concern and it seems increasingly common for many Buick owners. The recall needs to be expanded to include my vehicle…

    NHTSA complaint #11697643 · source
12. Filed Oct 23, 2025NCBrakesElectrical System

    The brakes squeak constantly and occasionally skid or lock up. The car will occasionally have all electrical power disconnected so all screens go blank for 2-3 secs (sometimes in succession for 3 times max), the car will continue to run and drive. However, the screens will blink as if starting up each time the car does this. The car will also indicate 44 miles left until tank is empty, working 10-12 more miles the car will stop as if it’s out of gas and will not start again…

    NHTSA complaint #11695260 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology