2020 Chrysler Pacifica Plug-IN Hybrid problems, complaints & recalls

Updated Oct 11, 2026 from NHTSA data · How we count

Owners have filed 58 complaints with NHTSA about the 2020 Chrysler Pacifica Plug-IN Hybrid, most often about electrical system. There are 2 recalls for this model year.

Complaints: 58
Recalls: 2
Crashes: 3
Fires: 0
Injuries: 1
Median mileage: 27,000 mi

Safety warning: at least one recall for this vehicle tells owners to park outside until it is repaired. Check your VIN at nhtsa.gov/recalls.

Key facts

Electrical System is the most-reported problem area, named in 25 of 58 complaints (43%).
Engine (22) and transmission & drivetrain (17) follow.
Half of the complaints that list mileage happened before 27,000 mi.
Owners reported 3 crashes, 0 fires and 1 injury.
The 2020 Chrysler Pacifica Plug-IN Hybrid has 2 recalls on file.
NHTSA has opened 2 defect investigations covering this vehicle.
It ranks 4th of 9 Chrysler Pacifica Plug-IN Hybrid model years by our severity-weighted complaint score (1st = worst).
That is 49% more complaints than the 2019 model year (39).

A complaint can mention more than one problem area, so categories add up to more than the total.

Most-reported components

Component (as filed with NHTSA)	Complaints
Electrical system	25
Engine	22
Power train	17
Fuel/propulsion system	10
Unknown or other	7
Service brakes	6
Seats	4
Vehicle speed control	4

When problems happen (mileage)

Mileage at the time of the problem, for 2020 Chrysler Pacifica Plug-IN Hybrid complaints that list mileage.

2020 Chrysler Pacifica Plug-IN Hybrid recalls (2)

Recall 24V538000Jul 18, 20243,606 vehiclesPark outside
HYBRID PROPULSION SYSTEM
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
Recall 20V334000Jun 9, 202023,079 vehicles
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES · ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.

NHTSA defect investigations

RQ24004Opened Feb 27, 2024Open
Loss of motive power due to an internal wiring connector short.
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicle…
PE22008Opened Jul 22, 2022Closed Mar 27, 2024led to recall 23V010
Transmission fault leading to loss of motive power
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) manufactured from August 12, 2016 through January 9, 2023. FCA determined that an internal transmission connector short could result in an unexpect…

Recent 2020 Chrysler Pacifica Plug-IN Hybrid complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

Filed May 23, 202557,016 miOHElectrical SystemEngine
The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH the vehicle lost motive power. The contact stated that the "Turtle Symbol” was displayed with the message "Vehicle Will Shut off Soon - Pull Over" displayed. The contact had taken the vehicle to a local dealer; however, the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure reoccurred, and the vehicle was taken back…
NHTSA complaint #11662828 · source
Filed Mar 25, 2025IATransmission & Drivetrain
We were driving down the freeway at 70 mph and the vehicle displayed "Vehicle will shut off soon, pull over safely" and IMMEDIATELY lost power and the gas pedal would do nothing.
NHTSA complaint #11650449 · source
Filed Feb 13, 2025NCSeats & Seat Belts
We have a broken 2nd row captain's chair on the passenger side. The seat broke with my child's car seat in it so we didn't notice until we took the carseat out and noticed the seat back was swinging freely forward and back and would not latch. In doing some research we found dozens of other people with similar age Pacificas with identical problems. You can see some details here; [XXX] Some in this forum have mentioned this specific seat part is needed for the repair: Mopar…
NHTSA complaint #11642639 · source
Filed Jan 28, 2025KYTransmission & Drivetrain
I received a service hybrid electric vehicle system warning. Also vehicle speed may be limited warning. When I shut the vehicle off, it was loud and remained running. My safety and the safety of others were put at risk because the warning happened while I was driving and I couldn’t get speed to park in a safe location. I had my car towed to a local Chrysler Jeep Dodge dealer and they updated software related to my car that was the source of the problem. They also told me the…
NHTSA complaint #11638995 · source
Filed Dec 30, 202450,000 miFLTowedElectrical System
The contact's mother owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact stated that his mother observed the message "Stop Safely - Vehicle Will Shut Off Soon" and immediately after the warning light was illuminated the vehicle stalled. The contact stated that the vehicle was towed to the residence and was later restarted, and the vehicle was taken to a dealer. The contact stated…
NHTSA complaint #11633190 · source
Filed Sep 20, 2024DCEngine
A coolant leak in the engine led to contamination, misfiring spark plugs. Check engine light came on while driving, and very soon thereafter (~3 minutes) car began sputtering while accelerating and shaking while idle. Acceleration seemed particularly unreliable and dangerous, leading driver to immediately exit the highway and continue straight to dealership on back roads. Dealer found that coolant had leaked into the engine, causing the need to replace right side cylinder…
NHTSA complaint #11615566 · source
Filed Sep 8, 2024TXOther / Unknown
Pacifica hybrid turned on but would not shift out of park or turn off. The radio was playing, air was blowing (though not cold), power doors were not functioning. The car was towed to a Chrysler service center while still running. They turned the car off and when they looked at it several days later there were no errors codes and the car was turning on/off and able to shift out of park and drive. They returned the car to me without any explanation for why this happened. The…
NHTSA complaint #11613366 · source
Filed Sep 6, 2024MOElectrical SystemEngineTransmission & Drivetrain
After driving a few minutes gas engine died and received "Stop safely vehicle will shut off soon" on cluster as well as a turtle icon.
NHTSA complaint #11613154 · source

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Other 2020 Chrysler models

2020 Chrysler Pacifica170 complaints

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 11, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology