2021 Chrysler Pacifica Plug-IN Hybrid problems, complaints & recalls

Updated from NHTSA data · How we count

Owners have filed 26 complaints with NHTSA about the 2021 Chrysler Pacifica Plug-IN Hybrid, most often about electrical system. There is 1 recall for this model year.

Complaints
26
Recalls
1
Crashes
0
Fires
0
Injuries
0
Median mileage
34,784 mi
at time of problem

Safety warning: at least one recall for this vehicle tells owners to park outside until it is repaired. Check your VIN at nhtsa.gov/recalls.

Key facts

  • Electrical System is the most-reported problem area, named in 13 of 26 complaints (50%).
  • Fuel, Hybrid & EV Propulsion (11) and driver assistance & safety tech (8) follow.
  • Half of the complaints that list mileage happened before 34,784 mi.
  • The 2021 Chrysler Pacifica Plug-IN Hybrid has 1 recall on file.
  • NHTSA has opened 1 defect investigation covering this vehicle.
  • It ranks 7th of 9 Chrysler Pacifica Plug-IN Hybrid model years by our severity-weighted complaint score (1st = worst).
  • That is 55% fewer complaints than the 2020 model year (58).

2021 Chrysler Pacifica Plug-IN Hybrid problems by category

  • Electrical System
    13 complaints
  • Fuel, Hybrid & EV Propulsion
    11 complaints
  • Driver Assistance & Safety Tech
    8 complaints
  • Engine
    5 complaints
  • Transmission & Drivetrain
    3 complaints

A complaint can mention more than one problem area, so categories add up to more than the total.

Most-reported components

Component (as filed with NHTSA)Complaints
Electrical system12
Hybrid propulsion system11
Back over prevention8
Engine5
Power train3
Electrical system:propulsion system:inverter1

When problems happen (mileage)

1Under 10k410k–30k1130k–60k260k–100k100k–150k150k+
Mileage at the time of the problem, for 2021 Chrysler Pacifica Plug-IN Hybrid complaints that list mileage.

2021 Chrysler Pacifica Plug-IN Hybrid recalls (1)

  • Recall 24V538000Jul 18, 20243,606 vehiclesPark outside
    HYBRID PROPULSION SYSTEM

    Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.

    Risk: A vehicle fire increases the risk of injury.

    Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.

NHTSA defect investigations

  • RQ24004Opened Feb 27, 2024Open

    Loss of motive power due to an internal wiring connector short.

    On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV).  On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicle…

Recent 2021 Chrysler Pacifica Plug-IN Hybrid complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

  1. Filed May 19, 202665,000 miFLDriver Assistance & Safety Tech
    The contact owns a 2021 CHRYSLER Pacifica. The contact received notification of NHTSA Campaign Number: (24V436000 (BACK OVER PREVENTION) however, the recall repair was done; but the issue reoccurred a month later. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 65,000.
    NHTSA complaint #11738873 · source
  2. Filed Dec 1, 202541,000 miFLTowedElectrical System
    The contact owns a 2021 Chrysler Pacifica Plug-In Hybrid. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed with a power inverter module (PIM) failure. The dealer replaced the power inverter module (PIM); however, the failure persisted. The dealer determined that the hybrid battery needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was…
    NHTSA complaint #11702195 · source
  3. Filed Jul 7, 202540,000 miMIDriver Assistance & Safety Tech
    The contact owns a 2021 Chrysler Pacifica Plug-in-Hybrid. The contact received notification of NHTSA Campaign Number: 24V436000 (BACK OVER PREVENTION); however, the dealer refused to perform the recall repair unless the radio was replaced. The dealer informed the contact that the radio was blocking the update from being completed. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The…
    NHTSA complaint #11671649 · source
  4. Filed Feb 24, 202545,000 miTXTowedTransmission & Drivetrain
    The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while reversing into a parking space at approximately 2 MPH, the service transmission warning light illuminated, and the transmission shift knob was flashing. The contact stated that the vehicle had ceased to move. The contact stated that the parking brake light was illuminated. The contact attempted to turn off the vehicle, but the vehicle failed to shut off. The contact attempted to shift between reverse…
    NHTSA complaint #11644536 · source
  5. Filed Feb 6, 2025UTDriver Assistance & Safety Tech
    The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
    NHTSA complaint #11641169 · source
  6. Filed Jan 28, 2025CADriver Assistance & Safety Tech
    The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were…
    NHTSA complaint #11639125 · source
  7. Filed Jan 3, 202541,000 miCADriver Assistance & Safety Tech
    The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera image was frozen or black. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.…
    NHTSA complaint #11633959 · source
  8. Filed Dec 17, 2024FLDriver Assistance & Safety Tech
    The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that the back over camera occasionally went blank and was flickering. The radio was reset by XM radio. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The…
    NHTSA complaint #11631162 · source

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Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 11, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology