2021 Chrysler Pacifica acceleration & cruise control problems

Related recalls

No recalls on file.

What owners say

1. Filed Sep 30, 2026GAElectrical SystemOther / UnknownAcceleration & Cruise Control

   Around 08/2026, FCA US LLC Dealer performed FCA Safety Recall 52D (NHTSA 26V-362) on my 2021 Chrysler Pacifica Plug-In Hybrid. The recall included a software update to the high-voltage Battery Pack Control Module (BPCM). Before the service, the radio and infotainment system worked normally. Right after the recall service, the radio screen on the instrument panel stopped working and the infotainment software began crashing repeatedly. As a result, the radio and audio system…

   NHTSA complaint #11768066 · source
2. Filed Mar 19, 2026PAEngineFuel, Hybrid & EV PropulsionAcceleration & Cruise Control

   While driving at normal road speed, the vehicle suddenly lost propulsion and entered limp mode. A turtle warning icon appeared along with multiple system fault messages. The vehicle began slowing down on it's own and was unable to accelerate. I pulled to the side of the road. The vehicle displayed an error "Stop Safely Vehicle Will Shut Off Soon". After sitting for a period of time, the vehicle restarted and was able to be driven again, but the failure occurred without…

   NHTSA complaint #11725453 · source
3. Filed Aug 6, 2024NCEngineAcceleration & Cruise ControlTransmission & Drivetrain

   This is a follow up to an earlier submission (NHTSA Tracking Number 11591550). After the initial incident, the dealership replaced the hybrid battery on the vehicle. A month later, yesterday, while driving the vehicle on the interstate, I again received the dreaded, "Stop Safely, Vehicle Will Shut Off Soon" warning indicator and the car lost all power about 30 seconds later. Thankfully, I was on an offramp and was able to stop safely. Had I been traveling at full speed in…

   NHTSA complaint #11606717 · source
4. Filed Jul 9, 2024TXAcceleration & Cruise ControlTransmission & Drivetrain

   After having the car serviced to fix the recall, my car stopped running while on the freeway at 60mph. This is now the 3rd time in less than 10 days that this has happened. I had the transmission replaced previously to fix this issue but it has returned.

   NHTSA complaint #11600656 · source
5. Filed May 30, 2024NCEngineAcceleration & Cruise ControlTransmission & Drivetrain

   While driving at full speed on an interstate, I received the message, "Stop Safely, Vehicle Will Shut Off Soon." The van then lost power, and I was able to pull over safely (thankfully!). After about 15 minutes, the van restarted, and I made it about 10 miles until it happened again. After two more shut-downs, I was able to get the van to a dealership, where it has been sitting undiagnosed for over a week now.

   NHTSA complaint #11591550 · source
6. Filed Apr 1, 2024TXOther / UnknownAcceleration & Cruise ControlTransmission & Drivetrain

   Second incident of loss of motive power at 37352 miles on the odometer. Vehicle was traveling on freeway and suddenly displayed message, "Stop Safely Vehicle Will Shut Off Soon." Accelerator pedal had no effect and vehicle began coasting. It was dangerous to coast across multiple lanes of freeway to reach an off-ramp with shoulder wide enough to stop the vehicle. We also had to make it over an incline while coasting and it may not have been possible to reach the shoulder or…

   NHTSA complaint #11580359 · source
7. Filed Mar 1, 2024WAElectrical SystemOther / UnknownAcceleration & Cruise Control

   As I was leaving my son's school parking lot - moments away from an on-ramp to a major freeway - an error message flashed on the dash saying "Service Charging System" followed by a message about the vehicle's speed being limited and a red turtle icon. The van instantly was driving strangely. Since I was in a parking lot, I turned everything off and waited for the van to shut down completely. I restarted the van and the warning messages were gone, but the check engine light…

   NHTSA complaint #11574905 · source
8. Filed Sep 15, 2023IADriver Assistance & Safety TechElectrical SystemAcceleration & Cruise Control

   There have been several incidents that have to do with the electrical components site, such as the adaptive cruise control not working the lanes assist going off, stating that my hands are on the wheel. When my hands are on the wheel, there have been problems when I go to put it in drive. It'll switch back to park and throw on my parking brake. It has also the auto breaking lights have. Come on, my checken and light has come on. It taking in to the dealership and they found…

   NHTSA complaint #11544806 · source
9. Filed Jul 13, 2023MOOther / UnknownAcceleration & Cruise ControlTransmission & Drivetrain

   Vehicle was traveling at approximately 50 miles per hour with no indication of an issue or prior warning. Vehicle suddenly lost power, rolled to a stop, engaged parking brake and displayed "Service Charging System" error. Vehicle was non-operable in the middle of traffic with small children inside the vehicle, presenting significant risk of accident and injury. Vehicle was towed to a dealership and remains inoperable, as confirmed by dealer. Dealer diagnosed need for…

   NHTSA complaint #11532081 · source
10. Filed Apr 6, 2023WIAcceleration & Cruise ControlTransmission & Drivetrain

    On Wed, April 5th, 2023 at approximately 10:15 pm I was returning home from a class in my 2021 Chrysler Pacifica Hybrid. I was on local roads and had just transitioned from EV mode to gas mode (having used up all of my battery after about 30 miles of driving) when the car flashed the attached warning sign and I had very little power provided by my accelerator. Note that something similar to this has happened 5x before. All of these incidents had been at highway speeds (70+…

    NHTSA complaint #11515845 · source
11. Filed Mar 24, 2023IAEngineAcceleration & Cruise ControlSteering

    We were coming down a mountain from Flagstaff to Phoenix at night in heavy, fast traffic when my engine just died. No power, no power steering, no power assisted brakes. Total emergency. I have never been so scared in a vehicle. Nearly rear ended by semi at full speed. Had to try to find a shoulder on a mountain and pull over fast to avoid collision. Then once pulled over the Pacifica does not just start right up again Have to go through a process. THEN it happened AGAIN 20…

    NHTSA complaint #11513610 · source
12. Filed Mar 20, 2023MDEngineAcceleration & Cruise Control

    I was driving on the highway ~57mph and the dash flashed warnings "Service Charging Station", and then I lost control of the accelerator pedal. It seems like the engine stalled, and I could no longer use the gas pedal. I coasted off the highway, then restarted the engine by turning it off/on. Once it was back on, I continued to drive, and I experienced the same exact thing. This is the 3rd time I've had an issue with the dash warning "Service Charging Station". This car has…

    NHTSA complaint #11512734 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology