2014 Chrysler Town And Country seats & seat belts problems

Related recalls

No recalls on file.

What owners say

1. Filed Jun 18, 2026PASeats & Seat Belts

   In August 2025, the front passenger Active Head Restraint (AHR) experienced a sudden mechanical failure and deployed unexpectedly. I immediately contacted my local Chrysler dealership, where a replacement headrest was ordered. The part was placed on an indefinite backorder with no estimated time of arrival (ETA). After several months of receiving no communication, I followed up with the dealer and was given an ETA of May 2, 2026. When that date passed with no word or…

   NHTSA complaint #11745130 · source
2. Filed May 31, 2026MI1 injuredSeats & Seat Belts

   While parked, the headrest on the driver side exploded causing my head to be forced forward abruptly and painfully. There was no warning before this happened. Had I been driving, I may have crashed and caused injury to myself and others.

   NHTSA complaint #11741132 · source
3. Filed Feb 17, 2026188,000 miVASeats & Seat Belts

   The contact owns a 2014 Chrysler Town and Country. The contact stated that after starting the vehicle, the driver reached the back seat area, and the front driver's seat headrest erroneously exploded. During the incident, the driver sustained a mild concussion. No medical treatment was required. The cause of the failure was not determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not notified of the failure. The…

   NHTSA complaint #11718414 · source
4. Filed Oct 2, 2025165,000 miARSeats & Seat Belts

   The contact owns a 2014 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the driver's seat headrest exploded. No warning lights were illuminated. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000.

   NHTSA complaint #11690943 · source
5. Filed Aug 20, 202590,000 miOHSeats & Seat Belts

   The contact owns a 2014 Chrysler Town and Country. The contact stated that while the vehicle was idling, the contact's wife sat down in the front passenger’s seat, and several minutes later, the front passenger's seat headrest deployed. The headrest struck the contact's wife on the back of the head; however, no injuries were sustained. No warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed, and it was determined that an unknown plastic piece…

   NHTSA complaint #11681816 · source
6. Filed Jul 16, 2025MNAirbagsSeats & Seat Belts

   I was adjusting the headrest and the active headrest Broke Free and released. No excessive pressure just a standard adjustment.

   NHTSA complaint #11674093 · source
7. Filed Jun 23, 202584,135 miFLCrash1 injuredAirbagsSeats & Seat Belts

   The contact owns a 2014 Chrysler Town and Country. The contact stated that while driving at 45 MPH, she crashed into the rear of a stopped Tesla, which crashed into another unknown vehicle. The floor air bag deployed and struck her knees. The driver's side air bag deployed. The passenger-side airbag deployed backward and struck the front windshield. No warning lights illuminated. The driver's side seat belt fractured. The passenger side seat belt was locked in its original…

   NHTSA complaint #11668520 · source
8. Filed Jan 8, 2025ORSeats & Seat Belts

   The active headrest on the driver's seat malfunctioned and deployed while the car was parked in my driveway. I have seen reports where there has happened while driving and has caused concussions. The local Chrysler dealer is in the processes of fixing the failure.

   NHTSA complaint #11634965 · source
9. Filed Nov 30, 2024MIOther / UnknownSeats & Seat Belts

   2014 Chrysler Town and Country: While in motion, headrest and back of seat sounded like they "exploded". Headrest had broken and snapped forward thrusting head downward towards steering wheel. Back of seat lunged forward at the same time. Now air bag light is on in vehicle. This caused headache, neck pain, back pain, and pain sensitivity to hearing.

   NHTSA complaint #11628085 · source
10. Filed Oct 11, 2024CASeats & Seat Belts

    Seat release for the middle right seat does not work when the seat release lever is pushed up. Failed more than 3 years ago. Prior owner did not disclose the problem.

    NHTSA complaint #11619241 · source
11. Filed Aug 1, 2024MN1 injuredAirbagsSeats & Seat Belts

    Drivers Headrest Airbag went off unexpectedly causing minor whiplash to myself, the driver and causing uncomfortable head placement and high repair costs.

    NHTSA complaint #11605935 · source
12. Filed Apr 25, 2024NC1 injuredSeats & Seat Belts

    The passenger seat headrest deployed without warning. I slowly pulled out of a parking lot and proceeded down the road. I heard a loud bang and looked over at my daughter to ask what was that. She said ouch my head. I looked at her seat and saw the headrest deployed. I took it to the dealership and they said there wasn’t anything they could do but it was equivalent to an airbag deploying. I called Chrysler and they say my van is out of warranty and they can’t help. This is a…

    NHTSA complaint #11585142 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology