2014 Jeep Cherokee problems, complaints & recalls

2014 Jeep Cherokee recalls (13)

• Recall 23V338000May 11, 2023132,099 vehiclesPark outside
  ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK · STRUCTURE:BODY:HATCHBACK/LIFTGATE

  Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.

  Risk: A fire while parked or driving can increase the risk of injury.

  Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.

• Recall 20V343000Jun 11, 202067,248 vehicles
  POWER TRAIN:AUTOMATIC TRANSMISSION · POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT

  Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.

  Risk: A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.

  Remedy: FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.

• Recall 19V447000Jun 13, 201981,615 vehicles
  POWER TRAIN:AUTOMATIC TRANSMISSION

  Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.

  Risk: An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.

  Remedy: Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.

• Recall 18V332000May 17, 20184,815,661 vehicles
  ELECTRICAL SYSTEM:SOFTWARE · ELECTRICAL SYSTEM:WIRING · VEHICLE SPEED CONTROL:CRUISE CONTROL

  Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

  Risk: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

  Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

• Recall 17V824000Dec 21, 201761,791 vehicles
  EQUIPMENT

  Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

  Risk: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

  Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

• Recall 16V590000Aug 10, 20161,827 vehicles
  SEATS · SEATS:MID/REAR ASSEMBLY

  Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.

  Risk: Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.

  Remedy: Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.

• Recall 16V529000Jul 12, 2016329,540 vehicles
  POWER TRAIN:AUTOMATIC TRANSMISSION

  Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.

  Risk: If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.

  Remedy: Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.

• Recall 15V509000Aug 12, 2015158,684 vehicles
  VISIBILITY:WINDSHIELD WIPER/WASHER

  Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).

  Risk: BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.

  Remedy: Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.

• Recall 15V461000Jul 23, 20151,416,903 vehicles
  EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

  Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.

  Risk: Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.

  Remedy: Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.

• Recall 15V393000Jun 22, 201599,399 vehicles
  STRUCTURE:BODY:HATCHBACK/LIFTGATE

  Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.

  Risk: A short circuit in the liftgate control module may result in a fire.

  Remedy: Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.

• Recall 15V041000Jan 28, 2015230,290 vehicles
  AIR BAGS:SIDE/WINDOW · AIR BAGS:SIDE/WINDOW:CURTAIN

  Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.

  Risk: If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.

  Remedy: Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.

• Recall 14V392000Jul 2, 201420,347 vehicles
  SUSPENSION:REAR:SHOCK ABSORBER

  Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.

  Risk: Damage to the tire or reduced braking increases the risk of a vehicle crash.

  Remedy: Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.

• Recall 14V293000Jun 4, 20146,120 vehicles
  FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL · VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

  Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.

  Risk: The unintended continued acceleration may increase the risk of a crash.

  Remedy: Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.

NHTSA defect investigations

• PE22009Opened Jul 22, 2022Closed Oct 29, 2023

  Electronic Parking Brake Water Ingress

  The Office of Defects Investigation (ODI) opened investigation PE22-009 after having received 80 complaints on model years 2014-2020 Jeep Cherokees alleging the Electronic Parking Brake (EPB) inadvertently activated while the vehicle was in motion.During this investigation, the subject vehicles were updated to include only Model Years (MY) 2014-2016, while MY 2017-2020 were considered peers.Based on related repair invoices, ODI believed the EPB module was damaged by water leaking into the vehicle. When the EPB inadvertently activates, it can cause a stalling condition bringing the vehicle to a…

• EA21002Opened Sep 17, 2021Open

  Desiccated Air Bag Inflator Rupture

  From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C…

• RQ15004Opened Jul 24, 2015Closed Jan 5, 2016led to recall 15V508000

  Software security vulnerability

  On July 23, 2015, Fiat Chrysler Automobiles (FCA) launched Safety Recall 15V-461 to remedy security vulnerabilities in approximately 1.4 million model year (MY) 2013 through 2015 vehicles equipped with Uconnect head units (HU) 8.4A (RA3 radio) and 8.4AN (RA4 radio) manufactured by Harman International.On July 24, 2015, the Office of Defects Investigation (ODI) opened Recall Query, RQ 15-004, to investigate HU security vulnerabilities and remedy effectiveness in the recalled population and to determine whether similar units have been supplied for use in other FCA vehicles.In an August 11, 2015 …

NHTSA 5-Star safety ratings

Recent 2014 Jeep Cherokee complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

1. Filed Oct 8, 2026KYTransmission & Drivetrain

   Active Drive 2 PTU failure caused Jeep to lose power on roadway forcing me to try to get to shoulder quickly to avoid blocking traffic or being rear ended. The part is available. I haven’t sent to dealership due to financial constraints. There are numerous incidents and even a recall for similar 2 speed PTUs sold on 2014+ Jeep cherokees. Recall only covered certain VINs and not all vehicles with this same PTU. But there have been many more instances of failure from the PTUs…

   NHTSA complaint #11769930 · source
2. Filed Oct 6, 2026CAEngineOther / UnknownTransmission & Drivetrain

   The transmission light went on. Car was brought into dealership two times while still under warranty. They did not have a fix and PTU was on back order for over a year in 2017. I am now resorting to pay out of pocket. I had a PTU shipped from a Jeep dealer in Louisiana. PTU from them was not new but had come off another car and was charged $2,300. I sent it back because it was used at that time I was working and was going to pay out of pocket. I was not going to pay to…

   NHTSA complaint #11769410 · source
3. Filed Sep 28, 2026MABrakesElectrical System

   My vehicle’s E-brake engaged and would not released. After having it towed to the dealership, I was told that a leak into my rear storage of my spare tires occurred and shorted the E-brake electrical system! There are no visible leaks coming from within the car.

   NHTSA complaint #11767390 · source
4. Filed Sep 17, 202640,000 miCATransmission & Drivetrain

   The contact owns a 2014 Jeep Cherokee. The contact stated that while accelerating from a stop, the transmission unexpectedly shifted into neutral(N), and the vehicle lost automotive power. The check engine warning light was illuminated. The “Service 4WD" message was displayed. The vehicle was towed to a dealer to be diagnosed, and the contact was informed that the PTU unit had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer…

   NHTSA complaint #11765082 · source
5. Filed Sep 9, 2026CTEngineTransmission & Drivetrain

   This issue has occurred on several occasions. I successfully reverse but when I switch back to "drive" the vehicle enters a neutral state. When driving on the highway, the vehicle has slowed itself to 40mph and continues to slow itself until it becomes disabled. I currently see there has been a recall for this vehicle in 2019 (19V447000) which did not include my VIN. However, my vehicle is experiencing the exact symptoms described in that specific recall. The vehicle is…

   NHTSA complaint #11763133 · source
6. Filed Sep 8, 2026GATransmission & Drivetrain

   The PTU has failed and now my warranty claim is being denied. I drive a 2014 Jeep Cherokee and this is a COMMON issue with this car. It unfortunately has not fallen under a recall that I can see anywhere even though so many others have.

   NHTSA complaint #11762715 · source
7. Filed Sep 4, 2026WATransmission & Drivetrain

   I purchesed the vehicle in April of 2024, test drove it and it drove fine, the dealership said they had to service a recall of the transfer case before I could take the car home. Once I picked the car up and drove it for a few days it was driving very weird and had low speed shuttering, I took it back to the dealership after googling that it might be related to the transfer case and they looked at it and said everything was fine, so I just dealt with the issue. Recently the…

   NHTSA complaint #11762061 · source
8. Filed Aug 30, 2026GATransmission & Drivetrain

   My vehicle is experiencing a critical structural failure directly related to Safety Recall W47. Due to severe, unmitigated drivetrain vibrations caused by internal Power Transfer Unit (PTU) input spline wear, the structural mounting fasteners connecting the PTU housing to the aluminum automatic transmission casing have completely backed out and/or sheared off while operating.When attempting to have this safety defect remedied under the active W47 recall, both the authorized…

   NHTSA complaint #11760718 · source

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Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 10, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology