2022 Jeep Grand Cherokee 4XE electrical system problems

Related recalls

• Recall 24V720000Sep 27, 2024154,032 vehicles
  ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

  Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.

  Risk: A vehicle fire while parked or driving can increase the risk of injury.

  Remedy: This recall is replaced by NHTSA recall number 25V741. Vehicles already repaired under this recall will need to have the new remedy completed. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. Owner notification letters were mailed beginning December 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 95B. Vehicles in this recall that were previously recalled for the same issue under NHTSA Recall 23V-787 will need to have the new remedy performed.

What owners say

1. Filed Mar 25, 2025NYAirbagsElectrical System

   The vehicle is displaying "service hybrid system" when driving at highway speeds. We have been told by the service center that this is just a code b273c-00, an error with the airbag system, and we should not worry about this since it is a computer glitch. I have confirmed with the service advisor that it is now impossible to distinguish a real hybrid system malfunction from a "fake" airbag system warning. I am told that the vehicle is safe to drive and nothing requires…

   NHTSA complaint #11650653 · source
2. Filed Feb 27, 2025CAElectrical SystemFuel, Hybrid & EV PropulsionOther / Unknown

   This vehicle has a nonstop history of unresolved electrical issues cause numerous warnings of failed systems, failure to start and randomly going into "Limp mode". It has been to the Jeep service shop 7 times so far. Recently, the vehicle completely shut down and lost all power while driving at speeds higher than 50 mph on 2 separate occasions. On February 2nd 2025 the vehicle lost power on the freeway at 80 mph. I swerved into the left shoulder to prevent an accident.…

   NHTSA complaint #11645230 · source
3. Filed Feb 20, 2025CAElectrical SystemEngineOther / Unknown

   While driving on the freeway, the vehicle turned off. No engine, no electric, no headlights. I had to coast to the side during traffic. The mechanic is replacing the OCR module, stating the car thought it was in a collision and turned off. Though obviously it wasn’t. Before which, the screen flashes off from time to time. The car has had loss of power for a moment in the past but never all the way off. This was extremely dangerous and I’m concerned the OCR will not fix the…

   NHTSA complaint #11644038 · source
4. Filed Feb 13, 2025INElectrical System

   I started getting random "service hybrid electrical system" warnings. The warning would come up and go away after approximately 5 seconds. On 2/5/25 I was on the highway going about 65mph when this warning light came on and I lost power. I still had power steering and brakes, but no acceleration. I was in the middle lane during rush hour, trying to coast over to the shoulder. Luckily I was able to make it without causing an accident. I put the vehicle in park and was able to…

   NHTSA complaint #11642599 · source
5. Filed Jan 15, 2025MOElectrical SystemTransmission & Drivetrain

   On 12/28/24 we dropped the vehicle off for a check engine light issue + the 95B recall fix. It was discharged on 12/31/24. On 1/9/25 the vehicle lost all power while flashing the red wrech lightning bolt symbol. I had to coast to a stop (I had been exiting the interstate) and had to drive into a pile of recently plowed snow to avoid being rear ended. The vehicle put on the parking brake and the engine had shut off. I turned on the engine after a few moments and it worked…

   NHTSA complaint #11636060 · source
6. Filed Dec 12, 2024NCElectrical System

   This recall has been active since september of this year. Every time i call the dealer they say they do not know when or if they will get parts in to fix this. This is a very serious safety recall especially with children. This also has prohibited me from plugging my car up to charge as this could increase the risk of it catching on fire. I would like to get a time frame of when this may be fixed or get a replacement car until then if possible. I understand it is the…

   NHTSA complaint #11630419 · source
7. Filed Nov 26, 2024NVElectrical System

   The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

   NHTSA complaint #11627592 · source
8. Filed Nov 21, 2024MAElectrical System

   The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

   NHTSA complaint #11626658 · source
9. Filed Nov 20, 202436,000 miTXElectrical System

   The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with a Hybrid System not available message displayed. The vehicle was able to restart. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer where it was diagnosed that the battery pack assembly had failed and…

   NHTSA complaint #11626437 · source
10. Filed Nov 14, 2024ILElectrical System

    The contact owns a 2022 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available

    NHTSA complaint #11625254 · source
11. Filed Nov 9, 2024GAElectrical SystemFuel, Hybrid & EV Propulsion

    Chrysler issued recall impacting PHEV. Vehicle is unsafe to drive, battery pack is prone to fire, risk is reduced if battery is not fully charged, but not eliminated. Contacted Jeep, no expected repair until Q1 of 2025. Jeep will not offer rental or loaner vehicle, leaving owners at risk for fire to personal and home. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage…

    NHTSA complaint #11624392 · source
12. Filed Nov 7, 202425,000 miMNElectrical System

    The contact owns a 2022 Jeep Grand Cherokee. The contact stated while the vehicle was parked, the contact noticed that one of the cell phone charging stations was not working and had and had turned brown in color. The dealer was made aware of the failure. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount…

    NHTSA complaint #11624087 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology