2023 Jeep Grand Cherokee 4XE engine problems

Related recalls

• Recall 25V766000Nov 6, 2025117,904 vehicles
  ENGINE

  Chrysler (FCA US, LLC) is recalling certain 2023-2025 Jeep Grand Cherokee 4XE and 2024-2025 Jeep Wrangler 4XE Plug-In Hybrid Electric (PHEV) vehicles. Debris inside the engine may cause engine failure, which can result in a loss of drive power and/or an engine compartment fire.

  Risk: A loss of drive power increases the risk of a crash, and a vehicle fire can increase the risk of injury.

  Remedy: Dealers will install a software update and replace the block or engine as necessary, free of charge. Owner notification letters were mailed beginning May 7, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 78C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.

What owners say

1. Filed Sep 8, 202640,000 miAZFireEngineOther / Unknown

   The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while out of town, the vehicle was parked at the residence; however, neighbors informed the contact that the vehicle had caught fire overnight. The local fire department responded to the scene and extinguished the fire. A fire department report was filed. The vehicle was completely burned; however, the vehicle had not yet been evaluated by the insurance company. The contact stated that the security…

   NHTSA complaint #11762751 · source
2. Filed Feb 26, 202616,000 miNYElectrical SystemEngine

   The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal, and occasionally the vehicle stalled. The vehicle was able to be restarted. The message "FORM" was displayed on the screen. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The contact…

   NHTSA complaint #11720738 · source
3. Filed Dec 16, 2025COElectrical SystemEngine

   The contact leased a 2023 Jeep Grand Cherokee 4XE. The contact received notices of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The manufacturer was contacted, and a case was filed. The contact was offered a loaner vehicle, but the contact declined because the loaner vehicle was not comparable to the contact's vehicle. The manufacturer declined…

   NHTSA complaint #11705398 · source
4. Filed Dec 16, 2025DEElectrical SystemEngine

   The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notices of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recalls repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.

   NHTSA complaint #11705308 · source
5. Filed Mar 21, 2025WIElectrical SystemEngineSteering

   On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to…

   NHTSA complaint #11649647 · source
6. Filed Feb 27, 2025NYElectrical SystemEngineFuel, Hybrid & EV Propulsion

   1: When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind. 2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable 3: Car screen overlaps with previous screen at times and also is completely black on colder days. 4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee…

   NHTSA complaint #11645406 · source
7. Filed Feb 26, 2025NYFireTowedEngine

   The contact rented a 2023 Jeep Grand Cherokee. The contact stated that while driving 60 MPH, smoke was emitting from under the hood and entered the vehicle through the A/C vents. Other drivers were also waving down the contact attempting to notify there was smoke. The contact pulled over to the side of and immediately exited the vehicle. Shortly after there was an explosion and the vehicle caught on fire. No warning lights were illuminated. The contact and his daughter did…

   NHTSA complaint #11645124 · source
8. Filed Feb 24, 2025NYElectrical SystemEngineOther / Unknown

   Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM. Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the "red wrench"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every…

   NHTSA complaint #11644588 · source
9. Filed Nov 10, 2024VAElectrical SystemEngineFuel, Hybrid & EV Propulsion

   On 11/9/24 the vehicle began emitting a burning odor from the hvac air vents. The vehicle was charged to 100% and was driven for about an hour before the burning smell began. The vehicle is available for inspection. The safety of myself and others around me are put at risk, due to the possibilty of a vehicle fire due to the 95B recall. The problem has been reproduced when I drive the vehicle after an hour, of a full charge. The vehicle is being taken to a dealership. There…

   NHTSA complaint #11624462 · source
10. Filed Oct 22, 2024VAEngineTransmission & Drivetrain

    On 1/31/24, while merging onto a highway(approx 45 mph), I accelerated into the lane in front of a truck. As I pressed the gas pedal nothing happened. The engine did not rev and I did not accelerate. I swerved on to the shoulder and coasted for several hundred feet and came to a stop. I put the car in park, turned off the vehicle and restarted it. Operated normally after that. The second instance of loss of motive power was on 3/11/24. Turning right on a residential street…

    NHTSA complaint #11621306 · source
11. Filed Sep 4, 2024MDElectrical SystemEngineOther / Unknown

    This is a hybrid motor. All dash error lights come on without warning, and the car becomes immediately disabled and cannot be moved. The transmission is locked.

    NHTSA complaint #11612554 · source
12. Filed Jul 23, 2024TNEngine

    4xe. Have had at least 3 episodes where - while driving- engine switches itself from Electric to Hybrid Mode saying that "Electric Mode is Unavailable". Shortly thereafter, while in Hybrid mode, I press the accelerator and engine seems to rev fast, but there is greatly diminished power. I have to pull off the road and restart car and everything works fine. I have done all of the recall work. Changed oil. This is a rare occurrence, do not think it is a mechanical issue, feel…

    NHTSA complaint #11604084 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology