2012 Kia Sorento problems, complaints & recalls

2012 Kia Sorento recalls (5)

• Recall 23V652000Sep 25, 20231,730,192 vehiclesPark outside
  SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE

  Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driving.

  Risk: An engine compartment fire while parked or driving can increase the risk of injury.

  Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC284.

• Recall 20V750000Dec 2, 2020294,756 vehicles
  ENGINE

  Kia Motors America (Kia) is recalling certain 2012-2013 Sorento, 2012-2015 Forte and Forte Koup, 2011-2013 Optima Hybrid, 2014-2015 Soul, and 2012 Sportage vehicles. An engine compartment fire can occur while driving.

  Risk: An engine compartment fire increases the risk of injury.

  Remedy: Kia will notify owners, and dealers will inspect the engine compartment for fuel and/or engine oil leaks, perform an engine test and make any repairs, including engine replacement, as necessary, free of charge. In addition, Kia dealers will update the Knock Sensor Detection System (KSDS) software, free of charge. The recall began January 27, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC200.

• Recall 18V907000Dec 19, 201871,653 vehicles
  ENGINE · FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

  Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.

  Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.

  Remedy: Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.

• Recall 17V224000Mar 31, 2017618,160 vehicles
  ENGINE AND ENGINE COOLING:ENGINE

  Kia Motor Company (Kia) is recalling certain 2011-2014 Optima, 2012-2014 Sorento and 2011-2013 Sportage vehicles. Machining errors during the engine manufacturing process may cause premature bearing wear within the engine.

  Risk: Bearing wear may result in the engine seizing, increasing the risk of a crash.

  Remedy: Kia will notify owners, and dealers will inspect the engine assembly, and replace the engine if necessary, free of charge. The recall began June 20, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC147.

• Recall 15V626000Oct 6, 2015377,062 vehicles
  POWER TRAIN:AUTOMATIC TRANSMISSION

  Kia Motors America (Kia) is recalling certain model year 2011-2013 Kia Sorento vehicles manufactured October 19, 2009, to January 31, 2013. In the affected vehicles, if excessive force is applied to the gear shift lever, the brake-shift interlock mechanism may chip or crack allowing the transmission being able to be shifted out of "Park" without the brakes being depressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."

  Risk: Without requiring the brake to be pressed, the vehicle may be unintentionally shifted out of Park, allowing it to roll, which may result in a crash.

  Remedy: Kia will notify owners, and dealers will replace the brake-shift interlock mechanism, free of charge. The recall began on November 9, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC124.

NHTSA defect investigations

• AQ23002Opened Nov 17, 2023Open

  Hyundai and Kia ABS Module Fires

  The Office of Defects Investigation (ODI) has received eight Hyundai Motor America (Hyundai) and eight Kia America, Inc. (Kia) Part 573 Recall Reports between 2016 and 2023. The combined 16 safety recalls all involve the antilock braking system (ABS) modules or Hydraulic Electronic Control Units (HECU) manufactured by the equipment supplier Mando. The Part 573 Recall Reports contain varying defect descriptions and differing remedy descriptions for the same or similar equipment supplied by Mando. Safety recalls included in this Audit Query (AQ) review include: Hyundai recalls 20V-520, 20V-543, …

• DP22003Opened Sep 12, 2022Closed Dec 12, 2023

  Loss of Motive Power

  The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complain…

• EA21003Opened Dec 22, 2021Closed Feb 5, 2024led to recall 23V877

  Engine Fires

  On March 29, 2019, the Office of Defects Investigation (ODI) opened two Preliminary Evaluations (PE19-003 on Hyundai and PE19-004 on Kia) to broadly investigate incidents of non-crash fires (regardless of origin or operational status of the vehicle) on various model year Hyundai and Kia vehicles.  During the PE investigations, Hyundai and Kia issued several recalls to address vehicle fires, including those due to engine failures involving various engine types.  The remedies for the engine failure recalls typically involve engine inspection (to detect existing damage), and if necessary, engine …

• DP21003Opened Nov 12, 2021Closed Jun 20, 2023

  Throttle control system vulnerabilities

  The Office of Defects Investigation (ODI) of the National Highway Traffic Safety Administration (NHTSA) received a petition letter dated October 10, 2021, requesting an investigation of possible defects in the electronic throttle control (ETC) system on certain Kia vehicles resulting in the opening of DP21-003. Accordingly, Model Year (MY) 2005-2016 Kia Optima/K5, MY 2006-2015 Kia Sorento, MY 2007-2016 Hyundai Elantra, MY 2007-2016 Hyundai Santa Fe, MY 2006-2015 Hyundai Sonatas are all part of the subject population. The petition was originally filed as a Vehicle Owner Questionnaire that can b…

• PE20008Opened Jun 1, 2020Closed Jan 25, 2022

  Headlight Failure

  The Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) based on seventy-four Vehicle Owner Questionnaires (VOQs) reporting headlight failures on model year (MY) 2011-2013 KIA Sorento vehicles.In its response to ODI's June 25, 2020, information request letter (portions of which were submitted under request for confidentiality), Kia Motor America (Kia) provided design details of the headlight system showing that each headlight circuit is independently powered by the Smart Junction Box (SJB), a power control module. Kia claimed that the design minimizes the chance of bo…

• PE19004Opened Mar 29, 2019Closed Dec 22, 2021led to recall 20V088000

  Non-crash Vehicle Fires

  During this Preliminary Evaluation (PE), the Office of Defects Investigation (ODI) assessed the scope, frequency and potential safety-related consequences of non-crash vehicle fires caused by both engine failures and failures of other vehicle systems/components in model year (MY) 2011-2014 Kia Optima, MY 2011-2014 Kia Sorento and MY 2010-2015 Kia Soul vehicles equipped with Theta II, Gamma, Nu and Lambda II engines (approximately 1.7 million vehicles). ODI also reviewed field and other data on other Kia vehicles (approximately 3.6 million additional vehicles) equipped with the same engines use…

• DP18003Opened Aug 21, 2018Closed May 10, 2019led to recall 18V907000

  Non-crash Vehicle Fires

  In a letter dated June 11, 2018, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a safety defect investigation into non-collision related fires on model year (MY) 2011-2014 Kia Optima and Sorento, and Hyundai Sonata and Santa Fe vehicles. In a letter dated July 24, 2018, CAS requested that MY 2010-2015 Kia Soul vehicles be added to the petition. CAS stated that there is a higher number of complaints to NHTSA regarding non-crash fires on these vehicles compared to other similar vehicles. The Office of Defects Investigation (ODI)…

• RQ17003Opened May 18, 2017Closed Dec 22, 2021led to recall 17V224000

  Scope and Timeliness

  NHTSA opened Recall Query (RQ) 17-003 to investigate the timeliness and scope of Kia?s Theta II GDI engine recall (Recall No. 17V-224), and Kia?s compliance with reporting requirements. On November 23, 2020, the Agency entered into a Consent Order with Kia to administratively resolve NHTSA?s assertions of violations of law in connection with RQ17-003. NHTSA?s assertions included that Kia may be liable for civil penalties on multiple grounds, including that Recall No. 17V-224 was untimely and Kia?s recall report contained certain inaccuracies.Under the Consent Order, Kia agreed to a total civil…

• EA14002Opened May 12, 2014Closed Jan 15, 2021

  Panoramic Glass Sunroof Breakage

  The investigation focused on spontaneous breakage (fracture) of the panoramic sunroof (sunroof) on MY 2011-2013 Kia Sorento vehicles. The sunroof is constructed of tempered glass (often referred to as ?safety glass?), which, when broken, crumbles into granular chunks rather than splintering into jagged shards. The failure summary above shows NHTSA reports identified by the Office of Defects Investigation (ODI), and reports submitted by Kia from start of production of the subject MY 2011-2013 Kia Sorento through October 8, 2019, the date of ODI's last request for Kia data.Reports of sunroof fai…

• PE13035Opened Oct 21, 2013Closed May 21, 2014

  Panoramic Sunroof Breakage

  On October 21, 2013 the Office of Defects Investigation (ODI) opened PE13-035 in order to further examine claims that the sunroof would spontaneously break on 2011-2013 Kia Sorento vehicles.The majority of these claims occurred while the vehicle was in motion.Glass shattering while driving may distract the driver, and the resulting glass particles which enter the passenger compartment may injure occupants.To date, ODI has received a total of 26 reports of sunroof breakage on the subject vehicles. Of those, 24 occurred while the vehicle was in motion.There were also four (4) injury incident rep…

NHTSA 5-Star safety ratings

Recent 2012 Kia Sorento complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

1. Filed Sep 14, 2026156,000 miCAAirbags

   The contact owns a 2012 Kia Sorento. The contact stated that while the vehicle was parked, the air bag warning light was illuminated. The vehicle was taken to a service center, where it was diagnosed and DTC: V1481 was retrieved. The vehicle was then taken to the dealer. The failure mileage was approximately 156,000.

   NHTSA complaint #11764195 · source
2. Filed Sep 13, 2026MDFireFuel, Hybrid & EV Propulsion

   While driving I smelled gas, a few minutes later I saw smoke coming from the hood of the car. I stopped, turned the car off, got my dog, exited the car, which then exploded into flames. I saw that I was not safe the minute I saw the smoke. I was unsure that the gas smell was coming from my car until I saw that my gas needle was on E when I had filled up 3 hours prior. The police and the fire department was on scene. No warnings came up on the dash board other than the gas…

   NHTSA complaint #11763890 · source
3. Filed Aug 19, 2026227,079 miMITowedAirbagsBrakes

   The contact owns a 2012 Kia Sorento. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 20 MPH. There were several unknown warning lights illuminated, and the air bag warning light was also illuminated. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The vehicle was…

   NHTSA complaint #11758066 · source
4. Filed Jul 29, 2026OHEngine

   I am filing this complaint regarding a sudden and unexpected engine failure in my 2012 Kia Sorento LX equipped with the 2.4L Theta II engine. Vehicle Information: Year: 2012 Make/Model: Kia Sorento LX Engine: 2.4L Theta II VIN: [XXX] While driving, my vehicle experienced a sudden engine failure and lost power, leaving the vehicle inoperable. This occurred without warning. The vehicle received routine maintenance, including regular oil changes, and the failure was not due to…

   NHTSA complaint #11753475 · source
5. Filed Jun 24, 2026NYBrakesSuspension

   I had taken the Kia Sorrento to a local shop to get an oil change, and Mavis tire had discovered that the rear suspension and rear subframe were severely corroded with rust and I was told that the car is unsafe to drive. I had noticed as well that my brakes would not normally stop when I go to press them as a bit of a kickback and the traction sensors and ABS sensors and emergency brake sensors would go off and on for no reason.

   NHTSA complaint #11746144 · source
6. Filed Jun 14, 2026TXFireFuel, Hybrid & EV Propulsion

   On June 6, 2026, while driving home, the vehicle suddenly began smelling strongly of gasoline and burnt rubber. Within seconds, thick black smoke became visible in the side mirrors, followed immediately by white smoke pouring from the front hood and into the passenger cabin through the air vents. ​As I attempted to pull over to safety, the vehicle completely stopped responding. The brakes failed to operate, the engine stalled, and the steering wheel locked completely. We…

   NHTSA complaint #11744052 · source
7. Filed May 7, 2026NYFireEngine

   The contact owned a 2012 Kia Sorento. The contact’s spouse stated that while driving at an undisclosed speed, the vehicle suddenly lost motive power with no warning lights illuminated. The contact's spouse noticed smoke coming from the front of the vehicle, prompting the contact’s spouse to pull over to the side of the roadway. Moments later, the front of the vehicle caught fire. The local fire department responded to the scene and extinguished the fire; however, the cause…

   NHTSA complaint #11736289 · source
8. Filed Apr 27, 2026FLAirbagsEngineSteering

   The clock spring needs fixed no features including the horn is working in my airbag light is staying on. Also I now have a loud knock in my motor I understand this should fall under the extended 15 yr 150k warranty; 2012 Kia vehicles (specifically the Sorento) with V6 engines are covered under major safety recalls for engine failure and fire risks. The primary issue involves metal debris from manufacturing that can cause premature engine bearing wear, stalling, and fire. You…

   NHTSA complaint #11734042 · source

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Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 10, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology