2024 Kia Sorento problems, complaints & recalls

2024 Kia Sorento recalls (2)

• Recall 25V006000Jan 13, 202574,469 vehicles
  ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE · EXTERIOR LIGHTING:HEADLIGHTS · EXTERIOR LIGHTING:TAIL LIGHTS

  Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

  Risk: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

  Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

• Recall 24V287000Apr 23, 202495 vehicles
  ELECTRICAL SYSTEM:WIRING

  Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.

  Risk: A loss of power steering assist increases the risk of a crash.

  Remedy: Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters were mailed May 7, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC309.

Recent 2024 Kia Sorento complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

1. Filed Oct 5, 2026OHTransmission & Drivetrain

   Delayed Shifting: Noticeable delay when shifting from park to drive or reverse. Slipping Gears: Slipping out of gear unexpectedly. Rough Shifting: A rough or jerky shifting Warning Lights: The check engine light or transmission warning light may illuminate on the dashboard.

   NHTSA complaint #11768997 · source
2. Filed Sep 18, 2026PAEngine

   The cars battery drained precipitously. Was able to sit and recharge. Took it to dealership. There were several code issues P033500 and P040500 among others. In discussion it seems that it might have been the EGR valve among other things. On research this is a known problem so why is there not a recall as the car can stop suddenly. "2024 Kia Sorento Hybrid Prestige (equipped with the Smartstream 1.6L Turbo Hybrid engine), code P0405 highlights a known issue that affects…

   NHTSA complaint #11765210 · source
3. Filed Sep 15, 202625,199 miALVisibility & Wipers

   The contact owns a 2024 Kia Sorento. The contact stated that while driving at approximately 55-60 MPH, a loud boom suddenly occurred. The contact pulled to the side of the road and exited the vehicle with three passengers, including a nephew in a car seat. The passengers noticed that the panoramic glass fractured into several pieces and completely shattered. After cleaning out the vehicle, the contact put trash bags on the ceiling of the vehicle to avoid glass falling on the…

   NHTSA complaint #11764322 · source
4. Filed Sep 5, 2026FLBrakes

   My 2024 Kia Sorento has experienced a dangerous brake failure on three separate occasions in which the brake pedal went to the floor and the vehicle lost normal braking capability. The first failure occurred on 7/1/2026 and was confirmed by the Kia dealer; the master cylinder was found leaking brake fluid into the brake booster, and the brake master cylinder and brake booster assembly were replaced and the brake system was bled. The same brake-pedal-to-the-floor failure…

   NHTSA complaint #11762310 · source
5. Filed Aug 31, 2026KSElectrical SystemTransmission & Drivetrain

   While braking in a left hand turn lane waiting for the vehicles in front to turn left through an intersection, the vehicle stalled, shut off, and forced a manual restart in the turn lane. This same sequence happened again at another red light when the brake was engaged. The dealership the car was purchased from would not evaluate the car as they stated it is under factory warranty and should be evaluated at the manufacturer. The closest Kia manufacturer has been notified,…

   NHTSA complaint #11761179 · source
6. Filed Aug 24, 2026FLBody & Structure

   The front bumper grill to this Sorento model, among others, has a major design flaw that causes the radiator to be highly vulnerable to debris. A rock struck and punctured my radiator causing it to aggressively spray engine coolant, eventually leading to my engine overheating. I found this incident to be an extremely odd and rare situation considering I was only driving on paved suburban roads. After some further investigation online, it appears there are several other…

   NHTSA complaint #11759285 · source
7. Filed Jun 24, 20267,000 miCOBrakes

   The contact owns a 2024 Kia Sorento. The contact stated that while driving at an undisclosed speed, there was an abnormal shaking in the steering wheel. The vehicle was taken to the dealer, where it was diagnosed with improperly sized brake rotors. The rotors were resurfaced; however, the failure persisted. The vehicle was subsequently returned to the dealer, and the rotors were replaced, but the failure continued. The contact stated that the wheels were affected by the…

   NHTSA complaint #11746301 · source
8. Filed Jun 11, 2026OHOther / Unknown

   The horn isn’t making any noise at all. There were no warning lamps or messages, I didn’t know until I needed to use my horn.

   NHTSA complaint #11743450 · source

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Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 10, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology