2024 Lexus NX problems, complaints & recalls

Updated Oct 10, 2026 from NHTSA data · How we count

Owners have filed 45 complaints with NHTSA about the 2024 Lexus NX, most often about electrical system. There are 4 recalls for this model year.

Complaints: 45
Recalls: 4
Crashes: 6
Fires: 2
Injuries: 5
Median mileage: 19,500 mi

Key facts

Electrical System is the most-reported problem area, named in 20 of 45 complaints (44%).
Body & Structure (9) and driver assistance & safety tech (8) follow.
Half of the complaints that list mileage happened before 19,500 mi.
Owners reported 6 crashes, 2 fires and 5 injuries.
The 2024 Lexus NX has 4 recalls on file.
It has the most serious complaint record of all 12 Lexus NX model years we track.
That is 181% more complaints than the 2023 model year (16).

A complaint can mention more than one problem area, so categories add up to more than the total.

Most-reported components

Component (as filed with NHTSA)	Complaints
Electrical system	17
Unknown or other	10
Structure:body	6
Power train	4
Service brakes	3
Forward collision avoidance: warnings	3
Latches/locks/linkages:doors:latch	3
Engine	2

When problems happen (mileage)

Mileage at the time of the problem, for 2024 Lexus NX complaints that list mileage.

2024 Lexus NX recalls (4)

Recall 26V162000Mar 18, 2026144,200 vehicles
BACK OVER PREVENTION:SOFTWARE
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2025 Lexus NX350, NX250, 2023-2026 RX350, and 2024-2026 TX350 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software or replace the rearview camera, as necessary, free of charge. Owner notification letters were mailed May 15, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26LB02 and 26LA02.
Recall 25V744000Oct 30, 20251,024,407 vehicles
BACK OVER PREVENTION:DISPLAY FUNCTION
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
Recall 25V040000Jan 29, 20251,716 vehicles
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE · STEERING:COLUMN
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.
Remedy: Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.
Recall 24V482000Jun 27, 202411,418 vehicles
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."
Risk: A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.
Remedy: Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24LB06 and 24LA06.

Recent 2024 Lexus NX complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

Filed Sep 17, 2026VAElectrical System
The dashboard screen went completely black. All gauges and meters are digital, so there was no information supplied (no gas gauge, no speedometer, etc). The heads up display that normally displays speed also was no longer functioning. When I brought the car to the dealer, the intake person said “another one!” This implies to me that this is a recurring issue.
NHTSA complaint #11765081 · source
Filed Sep 16, 2026CABody & StructureElectrical System
The driver's side door on my 2024 Lexus NX 350h has completely seized and will not open from either the inside or the outside. The vehicle is equipped with the electronic e-Latch system. Even the emergency mechanical override fails to release the latch. This is a severe, life-threatening safety hazard. In the event of an accident, fire or emergency, I would be trapped inside the vehicle with no way to exit from the driver's seat. An authorized dealership (Lexus of Tustin)…
NHTSA complaint #11764592 · source
Filed Sep 11, 202646,000 miPACrash1 injuredTowedAcceleration & Cruise ControlTransmission & Drivetrain
The contact owns a 2024 Lexus NX 450H. The contact stated that while driving 5 MPH, the vehicle unintendedly accelerated. The contact stated that the vehicle was uncontrollable. The brake pedal was depressed; however, the vehicle failed to stop as intended, and the vehicle crashed through the garage at the residence. The vehicle then crashed through the garage door, drove across the backyard, and into the neighbor's residence before stopping. The contact stated that the…
NHTSA complaint #11763640 · source
Filed Sep 8, 2026MABody & StructureElectrical System
DOOR LOCK SYSTEM FAILURE - LOCKOUT AND ENTRAPMENT HAZARD. In late xxx, during a single sub-zero weather event in the [XXX] area, the door lock system on this 2024 Lexus NX 450h+ failed on two separate occasions within the same week. On both occasions the vehicle could not be unlocked or entered by any means available to the owner (smart key fob, digital key, remote unlock) and we were locked out in sub-zero temperatures. Lexus Roadside Assistance was dispatched both times…
NHTSA complaint #11762750 · source
Filed Aug 16, 2026KYElectrical System
After sitting all night -- Started the car which started normally. But the instrument gauge cluster remained totally black except for the warning symbols in test cycle. The infotainment screen started properly. But the gauge cluster remained black. No speedometer, gas gauge, tire pressure etc. Just black. Tried multiple times, turned on and off, killed the electronics by holding the volume button, got out and opened the hood then opened the fuse box and found nothing wrong…
NHTSA complaint #11757239 · source
Filed Aug 11, 2026FLElectrical System
Driver gauge instrument screen does not illuminate upon starting vehicle and at times when driving. No MPH or other gauges display. This defect has occurred several times and is intermittent.
NHTSA complaint #11756170 · source
Filed Aug 7, 2026ALDriver Assistance & Safety Tech
The backup camera and infotainment screen is black, the backup camera and all controls on the infotainment screen was not usable because the screen was black. This is dangerous because no rear view camera.
NHTSA complaint #11755420 · source
Filed Jul 6, 2026CAElectrical System
On 2026-07-05, my car started except the digital instrument panel was blank/black. This meant the digital gas and battery gauges weren't visible, in addition to the speedometer, etc. I tried restarting the car to see if it was a fluke but it did not come back. On 2026-07-06, the car worked fine / as expected, but after a google search, it seems like this happens to other owners as well in the past with no clear reason why. Wanted to report in case it becomes a larger thing.
NHTSA complaint #11748584 · source

Compare the 2024 Lexus NX with another vehicle →

Other 2024 Lexus models

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 10, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology