Recall 23V420000: 2018–2023 Ford Expedition, 2019–2023 Ford F-250 SD, 2019–2023 Ford F-350 SD +3 more
Updated from NHTSA data · How we count
- Report date
- Jun 9, 2023
- Vehicles affected
- 691,133
- Models
- 6
- Initiated by
- Manufacturer
The problem
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
The risk
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
The fix
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Affected vehicles
- 2018 Ford Expedition
- 2019 Ford Expedition
- 2020 Ford Expedition
- 2021 Ford Expedition
- 2022 Ford Expedition
- 2023 Ford Expedition
- 2019 Ford F-250 SD
- 2020 Ford F-250 SD
- 2021 Ford F-250 SD
- 2022 Ford F-250 SD
- 2023 Ford F-250 SD
- 2019 Ford F-350 SD
- 2020 Ford F-350 SD
- 2021 Ford F-350 SD
- 2022 Ford F-350 SD
- 2023 Ford F-350 SD
- 2019 Ford F-450 SD
- 2020 Ford F-450 SD
- 2021 Ford F-450 SD
- 2022 Ford F-450 SD
- 2023 Ford F-450 SD
- 2019 Ford F-550 SD
- 2020 Ford F-550 SD
- 2021 Ford F-550 SD
- 2022 Ford F-550 SD
- 2023 Ford F-550 SD
- 2018 Lincoln Navigator
- 2019 Lincoln Navigator
- 2020 Lincoln Navigator
- 2021 Lincoln Navigator
- 2022 Lincoln Navigator
- 2023 Lincoln Navigator
Details
- NHTSA campaign
- 23V420000
- Manufacturer campaign
- 23C20
- Manufacturer
- Ford Motor Company
- Owner letters
- Jul 21, 2023
- Components
- Equipment:other:owners/service/other manual (Other / Unknown)
Recall repairs are free at authorized dealers. To see if your vehicle is included, enter your VIN at NHTSA.gov or call the manufacturer.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. Methodology