Recall 24V031000: 2011–2019 Ford Explorer
Updated from NHTSA data · How we count
- Report date
- Jan 19, 2024
- Vehicles affected
- 1,889,110
- Models
- 1
- Initiated by
- ODI
The problem
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
The risk
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
The fix
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Affected vehicles
- 2011 Ford Explorer
- 2012 Ford Explorer
- 2013 Ford Explorer
- 2014 Ford Explorer
- 2015 Ford Explorer
- 2016 Ford Explorer
- 2017 Ford Explorer
- 2018 Ford Explorer
- 2019 Ford Explorer
Details
- NHTSA campaign
- 24V031000
- Manufacturer campaign
- 24S02
- Manufacturer
- Ford Motor Company
- Owner letters
- Jul 18, 2024
- Components
- Structure:body:roof and pillars (Body & Structure)
Recall repairs are free at authorized dealers. To see if your vehicle is included, enter your VIN at NHTSA.gov or call the manufacturer.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. Methodology