2009 Saturn Outlook problems, complaints & recalls

2009 Saturn Outlook recalls (5)

• Recall 15V415000Jun 30, 2015691,144 vehicles
  STRUCTURE:BODY:HATCHBACK/LIFTGATE

  General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.

  Risk: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.

  Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.

• Recall 14V266000May 20, 20141,339,355 vehicles
  SEAT BELTS

  General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.

  Risk: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.

  Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.

• Recall 14V118000Mar 17, 20141,176,407 vehicles
  AIR BAGS:SIDE/WINDOW

  General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.

  Risk: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.

  Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.

• Recall 10V375000Aug 12, 2010207,210 vehicles
  SEAT BELTS

  General motors is recalling certain model year 2009-2010 chevrolet traverse, buick enclave, gmc acadia, and saturn outlook vehicles. The second row seat side trim shield restricts the upward rotation of the safety belt buckle when the seat back is returned to a seating position after being folded flat. If the buckle contacts the seat frame, additional effort is required to return the seat to a seating position. If sufficient force is applied, the buckle cover could be pushed down the strap, exposing and partially depressing the red release button.

  Risk: The safety belt may not restrain the occupant as intended during a crash, increasing the risk of injury to the seat occupant.

  Remedy: Dealers will modify the second row seat side trim shields. If a safety belt buckle is damaged, dealers will replace it free of charge. The safety recall began on august 18, 2010. Owners may contact chevrolet at 1-800-630-2438, buick at 1-866-608-8080, gmc at 1-866-996-9463, and saturn at 1-800-972-8876, or at the owner center at www.gmownercenter.com.

• Recall 10V240000Jun 4, 20101,365,070 vehicles
  ELECTRICAL SYSTEM

  Gm is recalling certain model year 2006-2009 buick, lucerne; cadillac dts; hummer h2; model year 2008-2009 buick enclave; cadillac cts; model year 2007-2009 cadillac escalade, escalade esv, escalade ext; chevrolet avalanche, silverado, suburban, tahoe; gmc acadia, sierra, yukon, yukon xl; saturn outlook; and model year 2009 chevrolet traverse vehicles equipped with a heated washer fluid system (hwfs). A recall was implemented in 2008 to add a fuse to the control circuit harness to address the potential consequences of a printed circuit board (pcb) electrical short. However, there have been new reports of thermal incidents on hwfs modules after this improvement was installed. These incidents resulted from a new failure mode attributed to the device's thermal protection feature. The significance varies from minor distortion to considerable melting of the plastic around the hwfs fluid chamber.

  Risk: It is possible for the heated washer module to ignite and a fire may occur.

  Remedy: Dealers will permanently disable and remove the heated washer fluid module. An updated page for the owner manual will be provided and inserted in the owner manual to document that the feature has been permanently disabled and removed from the vehicle. The safety recall began on june 11, 2010. Owners may contact buick at 1-866-608-8080, cadillac at 1-866-982-2339, chevrolet at 1-800-630-2438, saturn at 1-800-972-8876, gmc at 1-866-996-9463 and hummer at 1-800-732-5493 or at the owner center at www.gmownercenter.com.

NHTSA defect investigations

• EA20002Opened Aug 31, 2020Closed Aug 30, 2024led to recall 21V245

  Outboard Front Seat Belt Anchor Cable Failure

  On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired…

• RQ19003Opened May 28, 2019Closed Aug 31, 2020

  Seat Belt Anchor Cable Failure

  On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occu…

• DP12003Opened Jun 4, 2012Closed Jul 24, 2014

  Loss of Headlamp Illumination

  As of July 16, 2014, out of a population of 248,453 subject vehicles, NHTSA received 473 consumer complaints of inoperative head lamp. Many of these complaints indicated that the head lamp harness suffered damage from overheating. After reviewing the complaints, ODI found: -69% (328) alleged that a single head lamp was inoperative. -18% (86) alleged that both head lamps were inoperative but not at the same time. -9% (41) alleged that both head lamps were inoperative but the complaints did not indicate whether the failures had occurred at the same time. -4% (17) alleged that both head lamps wer…

Recent 2009 Saturn Outlook complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

1. Filed Oct 7, 2024MOTowedEngine

   The contact owns a 2009 Saturn Outlook. The contact stated that stated while driving at an undisclosed speed, the vehicle made an abnormal sound and stalled. The check engine warning light was illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed and determined that the timing belt had failed and needed to be replaced. The dealer was notified of the failure and…

   NHTSA complaint #11618548 · source
2. Filed Dec 23, 2023CAEngine

   I was driving and my car started to lurch and went into reduced power mode. I quickly pulled over and turned off the engine. It was towed into the shop, and we found that the timing chain had broken. We had just had our engine mounts replaced and the oil changed. The vehicle has been well maintained. I have seen the issue with the timing chain failure is a common problem in Saturns/GM from internet research. It looks like there was a service bulletin to bring the car in if…

   NHTSA complaint #11561602 · source
3. Filed Mar 6, 2023CAElectrical SystemEngineAcceleration & Cruise Control

   UNKNOWN We have only had this vehicle for approximately 4 months and have had soon many issues but the electrical system has been a problem non stop

   NHTSA complaint #11510488 · source
4. Filed Jul 30, 2022NMEngineOther / UnknownSteering

   I bought this 2009 Saturn Outlook yesterday from a used dealership they said there was nothing wrong with the car well I live over 100 miles away from where I bough it and about halfway home it’s it was dark outside I was driving on the highway going up a hill the motor was acting like it wanted to jump out f the car (I’m not sure exactly how to describe it) anyways it only did ur for just a second then stopped all went back to normal and today just died while driving and…

   NHTSA complaint #11476684 · source
5. Filed Apr 6, 2021185,000 miALEngineSuspensionTransmission & Drivetrain

   I was driving down the highway and all of a sudden my car slowed down really slow i pulled over and turned it off. When i tried to turn it back on it wouldn't crank.

   NHTSA complaint #11406787 · source
6. Filed Sep 25, 2020126,000 miMNTransmission & Drivetrain

   I stopper the vehicle, in my drive way, which has a very slight incline, placed the shift lever in park. Exited and locked the vehicle. As i was stepping away it started to roll backwards. It stopped on its own after rolling backwards several feet. I unlocked the vehicle, applied the parking brake, started the vehicle, released the parking brake. I drove the vehicle in reverse and then forward several feet, placed the shift lever in park, shut the vehicle off. I did not…

   NHTSA complaint #11361209 · source
7. Filed Aug 17, 2020130,000 miMISeats & Seat Belts

   Tl* the contact owns a 2009 saturn outlook. The contact stated that the second-row passenger's side seat belt malfunctioned and ceased and would not latch securely. The cause of the failure was not determined. The local dealer cole krum chevrolet located at 12707 us-131, schoolcraft, mi 49087 and the manufacturer were notified of the failure but no assistance was offered. The failure was not diagnosed nor repaired. The contact was informed that the vehicle was not included…

   NHTSA complaint #11349858 · source
8. Filed Feb 7, 2020ILOther / Unknown

   Past 5 years check engine light on. Replaces plugs 3x, converters 3x, and everything including ignition coils 2x, light still on, stating converters need replacing. Car has been in the shop more than a hospital has emergency room patients. Engine light would stay off for a week or two, now only for 30-40 miles. Emissions says car not ready for testing. Vehicle drives and runs perfectly, purrs like a kitten, but now can't pass emissions. Chevy, acura, repair shops, muffler…

   NHTSA complaint #11307737 · source

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Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 10, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology