2023 Toyota RAV4 Prime problems, complaints & recalls

Updated from NHTSA data · How we count

Owners have filed 64 complaints with NHTSA about the 2023 Toyota RAV4 Prime, most often about electrical system. There are 2 recalls for this model year.

Complaints
64
Recalls
2
Crashes
5
Fires
0
Injuries
1
Median mileage
39,000 mi
at time of problem

Key facts

  • Electrical System is the most-reported problem area, named in 42 of 64 complaints (66%).
  • Driver Assistance & Safety Tech (9) and acceleration & cruise control (6) follow.
  • Half of the complaints that list mileage happened before 39,000 mi.
  • Owners reported 5 crashes, 0 fires and 1 injury.
  • The 2023 Toyota RAV4 Prime has 2 recalls on file.
  • It ranks 2nd of 4 Toyota RAV4 Prime model years by our severity-weighted complaint score (1st = worst).
  • That is 205% more complaints than the 2022 model year (21).

2023 Toyota RAV4 Prime problems by category

  • Electrical System
    42 complaints
  • Other / Unknown · 1 crash
    19 complaints
  • Driver Assistance & Safety Tech · 2 crashes
    9 complaints
  • Acceleration & Cruise Control · 2 crashes
    6 complaints
  • Brakes · 4 crashes
    4 complaints
  • Fuel, Hybrid & EV Propulsion · 1 crash
    2 complaints
  • Lighting
    2 complaints
  • Wheels & Tires
    1 complaints
  • Body & Structure
    1 complaints
  • Seats & Seat Belts
    1 complaints
  • Steering · 1 crash
    1 complaints
  • Transmission & Drivetrain · 1 crash
    1 complaints
  • Visibility & Wipers
    1 complaints
  • Airbags · 1 crash
    1 complaints

A complaint can mention more than one problem area, so categories add up to more than the total.

Most-reported components

Component (as filed with NHTSA)Complaints
Electrical system36
Unknown or other19
Electrical system: instrument cluster/panel6
Vehicle speed control6
Service brakes4
Forward collision avoidance: adaptive cruise control3
Lane departure: warning3
Lane departure: assist3

When problems happen (mileage)

Under 10k410k–30k730k–60k460k–100k100k–150k150k+
Mileage at the time of the problem, for 2023 Toyota RAV4 Prime complaints that list mileage.

2023 Toyota RAV4 Prime recalls (2)

  • Recall 25V744000Oct 30, 20251,024,407 vehicles
    BACK OVER PREVENTION:DISPLAY FUNCTION

    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

    Risk: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.

    Remedy: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.

  • Recall 25V595000Sep 11, 2025591,377 vehicles
    ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Toyota Venza, 2023-2025 RAV4 Prime, RAV4, Highlander, GR Corolla, Crown, 2024-2025 Lexus TX, LS, Toyota Tacoma, Grand Highlander, and 2025 Lexus RX, Toyota Crown Signia, Camry, RAV 4 Plug-in Hybrid (PHEV), and 4 Runner vehicles. Due to an error in the instrument panel software at vehicle startup, the instrument panel may fail to display vehicle speed, brake system, and tire pressure warning lights.

    Risk: An instrument panel display that does not show critical information can increase the risk of a crash or injury.

    Remedy: Dealers will update the instrument panel software over-the-air (OTA) for non-PHEV vehicles, free of charge. For PHEV vehicles, dealers will inspect the instrument panel assembly, and either replace it, or update the software, free of charge. Owner letters were mailed December 5, 2025. Additional letters will be sent, anticipated in May 2026. This is a phased recall. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB08 and 25TA08. Lexus' numbers for this recall are 25LB05 and 25LA05.

Recent 2023 Toyota RAV4 Prime complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

  1. Filed Aug 8, 2026MABody & Structure
    The driver door lock no longer works. The remaining power locks will actuate and indicate the doors are locked/unlocked, but the driver's door will remain in the original position. This started with the door repeatedly trying to unlock but being unable to and intermittent operation. This has now progressed to complete failure. The locks no longer actuate.
    NHTSA complaint #11755658 · source
  2. Filed Jul 16, 202634,000 miVAElectrical System
    The contact owns a 2023 Toyota Rav4 Prime. The contact stated that while driving 60 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated the vehicle was shaking with an abnormal sound coming from the vehicle. The instrument cluster displayed a black screen. The TPMS system malfunction warning light was illuminated. The contact inspected the vehicle and became aware that the electrical wires underneath the…
    NHTSA complaint #11750798 · source
  3. Filed Jul 8, 2026VAElectrical SystemSeats & Seat BeltsWheels & Tires
    I am reporting a systemic pattern of safety reporting negligence, property damage, and data manipulation by Toyota of Woodbridge. On March 26, 2026, the dealership performed a backup camera recall (25TA13) but completely failed to address or notify me of a second open safety recall regarding the instrument cluster (Recall 25TA08). Consequently, in early June 2026, the unaddressed defect manifested: the digital dashboard screen went completely black while operating, creating…
    NHTSA complaint #11748969 · source
  4. Filed Apr 30, 202630,000 miOHElectrical System
    The contact owns a 2023 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the 12.3-inch screen display of the instrument panel had turned blank. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The…
    NHTSA complaint #11734785 · source
  5. Filed Apr 18, 2026TXOther / Unknown
    In regards to recal 25TA08/25TB08, Toyota has yet to release a fix for the very critical digital instrument cluster going blank forever. I got a notice in the mail that they had a software update for me but when I was able to schedule an appointment with the dealer, the dealer advised that within 10 days of Toyota releasing the “fix” they rescinded/repealed the “fix”. So by the time I got the letter giving me hope that my car would live, I realistically had 2 days to get it…
    NHTSA complaint #11732146 · source
  6. Filed Apr 7, 2026CAElectrical System
    The 12.3-inch display of the instrument panel went blank when I was driving and away from home. Operating the vehicle with this display blank resulted in usafe diriving conditions including inability to see speed, gas tank status, charge status and all malfunction indicators. Since the malfunction occured while driving, I was at an increased risk of a crash or an increased risk of injury in the event of a crash. I had to drive home and then later to the dealership with this…
    NHTSA complaint #11729645 · source
  7. Filed Apr 3, 2026NHElectrical System
    My 2023 RAV4 Prime is impacted by the 12.9" display screen issue currently under recall. After experiencing two incidents of my screen going blank, my dealership advised that my car was not safe to drive and I have been driving a dealer rental car for over 10 weeks now. This is not a satisfactory solution for me for multiple reasons: 1) I no longer have access to the features of my vehicle that led me to purchase this particular vehicle, namely it's size and being a plug-in…
    NHTSA complaint #11728996 · source
  8. Filed Apr 1, 2026MAElectrical SystemOther / UnknownAcceleration & Cruise Control
    The instrument cluster (combination meter) failed completely and without warning, going entirely blank. This eliminated all speedometer, warning light, and indicator functionality. The failure began occurring intermittently before becoming persistent. No warning lamps or messages preceded the failure — the cluster simply went dark. The loss of speedometer functionality made the vehicle unsafe to operate, as the driver had no means of monitoring vehicle speed. The loss of all…
    NHTSA complaint #11728677 · source

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Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 10, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology