2011 Cadillac SRX suspension problems

Related recalls

• Recall 21V473000Jun 24, 2021380,498 vehiclesDo not drive
  SUSPENSION:REAR

  General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.

  Risk: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.

  Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.

• Recall 14V571000Sep 19, 2014290,241 vehicles
  SUSPENSION:REAR

  General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.

  Risk: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.

  Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.

What owners say

1. Filed Apr 4, 2025KYSuspension

   The contact owns a 2011 Cadillac SRX. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the rear suspension. The vehicle was taken to the dealer where it was diagnosed with severely corroded suspension. The vehicle was not repaired. The contact was advised not to drive the vehicle. In addition, the contact was informed that the vehicle was unrepairable. The contact received notification of NHTSA Campaign Number: 21V473000…

   NHTSA complaint #11652802 · source
2. Filed Dec 20, 2024AZSuspension

   The contact owns a 2011 Cadillac SRX. The contact stated while driving 60 MPH, the vehicle was veering to the right and left unintendedly. The contact stated that the several unknown warning lights illuminated and remained illuminated. The vehicle was taken to a dealer where it was diagnosed. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 21V473000 (SUSPENSION). The failure mileage was unknown.

   NHTSA complaint #11631805 · source
3. Filed Nov 22, 2024PASuspension

   Trying to get recall performed but keep being refused. McGuires Chevrolet of Newton,N.J. won't perform recall because I did not buy it from them. Had Cadillac schedule another dealer, Johnson Cadillac to perform recall and they called the day before appointment to cancel. Said they did not have the parts or the alignment machine to perform recall. Why are dealers allowed to not perform a safety recall? Any General Motors dealer should be required to fix said vehicle.

   NHTSA complaint #11626778 · source
4. Filed Aug 22, 2024GASuspension

   The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts…

   NHTSA complaint #11610294 · source
5. Filed Jul 1, 2024FLSuspension

   The contact owns a 2011 Cadillac SRX. The contact stated that while driving at 60 MPH, the vehicle swayed abnormally. There was warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 21V473000 (Suspension). The vehicle was previously repaired under the recall. The dealer was made aware of the failure and confirmed that the vehicle was already repaired under the…

   NHTSA complaint #11597976 · source
6. Filed Dec 20, 2023SCCrashTowedSuspension

   The contact owns a 2011 Cadillac SRX. The contact stated while driving approximately 20 MPH and making a left turn at an intersection the steering wheel was vibrating and the vehicle began to sway to the left and crashed into a vehicle on the opposite lane. The contact stated that her vehicle had almost made a U-turn due to the uncontrolled swaying. The contact stated that her vehicle crashed the other vehicle on the driver's side front door. The contact stated her vehicle…

   NHTSA complaint #11561096 · source
7. Filed Oct 11, 202377,500 miMDSuspension

   The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension), and the vehicle was taken in for repair. The contact stated that upon leaving the dealer and driving at an undisclosed speed, an unknown malfunction indicator light was illuminated and a "Service Rear Axle" message was displayed. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the…

   NHTSA complaint #11549472 · source
8. Filed Jul 10, 202361,000 miNCSuspension

   The contact owns a 2011 Cadillac SRX. The contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel to “Service Rear Axle”. The contact then received notification of the NHTSA Campaign Number: 14V571000 (Suspension). The vehicle was taken to the dealer where it was diagnosed that the rear toe link adjuster failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that the “Service…

   NHTSA complaint #11531442 · source
9. Filed May 2, 2023107,342 miGABrakesSuspension

   The contact owns a 2011 Cadillac SRX. The contact stated that the brake warning light was illuminated. The contact stated that the vehicle was taken to the local dealer for routine maintenance and was informed about NHTSA Campaign Number: 21V473000 (Suspension). The dealer informed the contact there was an excessive amount of rust and that the recall repair could not be performed. The manufacturer was not contacted. The failure mileage was approximately 107,342.

   NHTSA complaint #11520094 · source
10. Filed Jan 14, 2023ILOther / UnknownSteeringSuspension

    Squeaking noises in the front end sounds like rubbing also when you were at a stop and you turn the wheel from left to right sounds like a rubbing noise just purchased vehicle at the end of summer used started during the winter

    NHTSA complaint #11501766 · source
11. Filed Sep 21, 2022130,000 miMOBrakesSuspension

    The contact owns a 2011 Cadillac SRX. The contact stated that while driving at various speeds, the vehicle would drift out of the intended lane with the stabilitrak warning light illuminated. The contact also stated that the brake pedal would depress to the floorboard with the ABS warning light illuminated. The contact then received notification of NHTSA Campaign Number: 21V473000 (Suspension) which she linked to the failure. The vehicle was taken to the dealer and remained…

    NHTSA complaint #11485641 · source
12. Filed Jul 5, 2022OKAirbagsElectrical SystemSuspension

    Immediately Upon picking my 2011 Cadillac SRX up from Don Thornton Cadillac for Recall on the Rear Toe Link, I had more problems with my car than when I dropped it off.I immediately called and let them know my car would not accelerate,I still had something wrong with my battery, I had warning lights on my display that were safety issues,such as SERVICE AIRBAG,SEATBELT,service stabilitrak,service rear axle,service traction control,service park assist,service…

    NHTSA complaint #11472297 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology