2014 Cadillac SRX problems, complaints & recalls

2014 Cadillac SRX recalls (2)

• Recall 21V473000Jun 24, 2021380,498 vehiclesDo not drive
  SUSPENSION:REAR

  General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.

  Risk: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.

  Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.

• Recall 14V571000Sep 19, 2014290,241 vehicles
  SUSPENSION:REAR

  General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.

  Risk: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.

  Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.

NHTSA defect investigations

• PE20019Opened Nov 6, 2020Closed Dec 23, 2021led to recall 21V473000

  Rear Toe Link Adjuster Separation

  On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focu…

NHTSA 5-Star safety ratings

Recent 2014 Cadillac SRX complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

1. Filed Sep 16, 2026GATransmission & Drivetrain

   I have taken my car to 3 different dealerships. Plus a transmission shop due to the vehicle do a jerk after it get hot sometimes. I was told the codes that were given to me that I needed a new transmission. I took it the vehicle to a GMC dealership first and was told my car was Cadilliac made and to take it to Cadillac dealership. So I drove 45 minutes to the dealership and paid another diagnostic fee and told it was old codes and they cleared those out . I came back two…

   NHTSA complaint #11764715 · source
2. Filed Jul 25, 2026GALightingVisibility & Wipers

   I have a 2014 Cadillac SRX that has a hazardous headlights issue. At night there is no visibility for other drivers to see me. I’m not the only SRX customer either this issue. Please let me what is going on, Cadillac, GM, need to be responsible for replacing this issue

   NHTSA complaint #11752852 · source
3. Filed Jul 23, 2026KYTransmission & Drivetrain

   Transmission is slipping/jerking when stopping and then when accelerating again. Multiple other owners have reported this same issue.

   NHTSA complaint #11752533 · source
4. Filed May 27, 2026WVTransmission & Drivetrain

   At lower speeds, especially after coasting, my car will lag for a few seconds before jerking forward. Also today I was coasting going about 25 mph and tried to accelerate and I pushed the pedal down and it wasn’t doing anything for several seconds then decided to start speeding up. No warning lights have come on. This has been happening for a bit but today was the first time I was concerned for my safety as I was out on a major highway

   NHTSA complaint #11740359 · source
5. Filed Apr 27, 2026TXBrakes

   ABS module is bad, no ABS braking. Brake light on and ABS light on. Module is no longer produced or available. With this said, I am not going to be able to pass inspection in my state therefore leaving my perfectly good car to sit. As is, I am afraid to drive it due to this braking issue especially in rain.

   NHTSA complaint #11734001 · source
6. Filed Apr 17, 2026ALBrakesSteering

   Abs- traction control- brake- powersteering alarm appears stating to drive with caution- have taken the vechicle in for service and they state they can not repair the alarm- i asked if this would not be considered a recall issue due to saftey issue. As the car states it is not safe to be driven- as i see this a an imminate saftey hazard as the power steering does not work and abs brake does not work and traction control does not work.

   NHTSA complaint #11731772 · source
7. Filed Mar 31, 2026FLLighting

   Low beam headlights extremely dim. Feels like driving with parking lights only. Very difficult to see. While checking different positions of the headlight switch discovered that in the parking light position ALL lights go off.

   NHTSA complaint #11728181 · source
8. Filed Mar 25, 202673,000 miMIElectrical SystemLighting

   The contact owns a 2014 Cadillac SRX. The contact stated that while the vehicle was parked, the headlight wiring harness for the low beam headlights produced a burning odor. The contact believed that the burning odor was coming from loose terminal connections, which caused the terminals to overheat and melt. The headlights were inoperable. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The…

   NHTSA complaint #11726934 · source

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Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 10, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology