2018 Chrysler Pacifica Plug-IN Hybrid transmission & drivetrain problems

Related recalls

No recalls on file.

What owners say

1. Filed Dec 9, 2024VAElectrical SystemEngineTransmission & Drivetrain

   On [XXX], my vehicle produced a large red wrench and a turtle warning on a busy highway and I was forced to pull to the side with my [XXX] son in the car, as the vehicle lost motive power. It was towed to the dealer and after several days, they told me the issue was due to normal wear and tear in the transmission. I had to escalate to a service manager to even get a diagnosis after 5 days in the shop. I believe my transmission issue is due to a failure of the fix implemented…

   NHTSA complaint #11629611 · source
2. Filed Oct 29, 2024TXFuel, Hybrid & EV PropulsionTransmission & Drivetrain

   The contact owns a 2018 Chrysler Pacifica. The contact received a notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle failed to accelerate while depressing the accelerator pedal. No warning light illuminated. The vehicle was taken to an unknown dealer, where unknown repairs were completed at the contact's expense. No…

   NHTSA complaint #11622410 · source
3. Filed Jul 20, 2024TXEngineTransmission & Drivetrain

   After refueling on a recent road trip the check engine light came on. After driving for a little bit to get to a hotel for the night white smoke started coming out the back of the car. To me the incident seems similar to the recall for other 2018 Chrysler Pacifica's, noted below, but did not apply to my VIN so wasn't completed for my car. The mpg's kept going down because I believe too much fuel was being fed to the engine resulting in the white smoke. When taken to the…

   NHTSA complaint #11603594 · source
4. Filed Mar 16, 2024GATransmission & Drivetrain

   When traveling at interstate speeds, the van suddenly went into limp mode going from 75 mph to less than 30 mph in seconds. It then told me I needed to get off the road and power down the vehicle or it would be done for me. I had to put in the flashers and take the van across 6 lanes of traffic. I had a letter from Chrysler from last summer stating was a possibility, but they just said to come in if it happened. There was no preventative measure offered. My van had to be…

   NHTSA complaint #11577741 · source
5. Filed Oct 2, 2023WAElectrical SystemTransmission & Drivetrain

   Pull into garage with <1% hybrid battery. Pressed the power button and the Pacifica threw an error about servicing the transmission and it would not disconnect the power to shut off the vehicle. Opened the hood and disconnected the 12v battery to complete remove electric from the system. The van completed a shutdown. Reconnected the 12v battery and closed the hood. Car returned to working conditions.

   NHTSA complaint #11547883 · source
6. Filed Sep 13, 2023TXElectrical SystemOther / UnknownTransmission & Drivetrain

   In March my van stalled as I was turning through a busy intersection with my child in the front seat. We narrowly avoided being t-boned. For a second the dash lit up with lights and then it said to shift to park to start vehicle but I couldn't shift. After finally getting it in neutral some good samaritans helped me push it out of the intersection and while I sat off to the side, after about 15 minutes of getting out and checking under the hood, the car started. We used our…

   NHTSA complaint #11544424 · source
7. Filed Aug 3, 2023MDElectrical SystemTransmission & Drivetrain

   What component or system failed or malfunctioned, and is it available for inspection upon request? - The dealer / manufacturer is unable to determine the root cause. The car shut down while I was driving on the highway. It does not start, meaning no engine turnover to operate / drive the vehicle. The only known issue was the recall for the electrical component failure. How was your safety or the safety of others put at risk? - Yes, both myself and others on the highway were…

   NHTSA complaint #11536349 · source
8. Filed Jun 21, 2023COElectrical SystemEngineTransmission & Drivetrain

   My Pacifica Hybrid van has been at a Chrysler dealership (Castle Rock in Colorado) for over six weeks now to have the Z11 recall addressed. It is clear that neither Chrysler nor their dealers know how to properly fix this (potentially lethal) issue with their vehicle batteries. Chrysler have failed to provide a loaner vehicle, even though it is stated in their recall letter that they would, and their "Customer Care" hotline have been unable to assist in any way. No one will…

   NHTSA complaint #11528111 · source
9. Filed May 27, 2023CATransmission & Drivetrain

   Our car’s battery ran out and left our car blocking both lanes of our traffic. We tried to shift into neutral but weren’t able to. We found an online tutorial about a panel that contains a string to pull which would enable us to shift to neutral. When we opened the panel, we found the string was missing. Upon further research, I found this was a problem with other cars as well. When we brought it in to be serviced, they couldn’t fix it. The owner’s manual has no instructions…

   NHTSA complaint #11524111 · source
10. Filed May 2, 2023CAElectrical SystemEngineTransmission & Drivetrain

    With Chrysler, recalls are never ending. Last year there was battery recall (Z11) that took 10 months to fix. Just after I got that fixed in Dec-2022, in Feb-2023, we have a new recall, where the vehicle is pretty much rendered useless as it can stop anytime on freeway. My friend who has the car had the vehicle suddenly lose traction and stop in freeway (this happened last week). Fortunately nothing happened as he was able to exit safely. Given it hit so close to home, I am…

    NHTSA complaint #11520060 · source
11. Filed Apr 3, 2023TXElectrical SystemFuel, Hybrid & EV PropulsionTransmission & Drivetrain

    I have been contacted multiple times by dealerships and Chrysler that my vehicle needs the Z11 (NHTSA 22V-077) recall performed and that it is urgent for me and my family's safety. I have been trying to get the Z11 recall performed since February 2023. I have contacted 3 local dealerships to do the job but scheduling was difficult and there is no loaner cars available. The first dealer (Autonation CDJR of Katy Texas) who has done all my previous recalls just wanted me to…

    NHTSA complaint #11515088 · source
12. Filed Apr 3, 2023TXElectrical SystemEngineTransmission & Drivetrain

    I was driving with my family about 30mph and for no reason, the vehicle lost power and I coasted and braked to a stop on the side of the road. Nothing I did would bring any response from the vehicle while it was coasting. A short time later while stopped, I was able to turn the vehicle off and then was able to turn it back on. This happened about a year ago and I thought it was strange. It has not re-occurred. I did not seek out any resolution until I found out about the 03A…

    NHTSA complaint #11515085 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology