2019 Dodge Journey problems, complaints & recalls

Updated from NHTSA data · How we count

Owners have filed 100 complaints with NHTSA about the 2019 Dodge Journey, most often about electrical system. There is 1 recall for this model year.

Complaints
100
Recalls
1
Crashes
6
Fires
0
Injuries
3
Median mileage
72,000 mi
at time of problem

Key facts

  • Electrical System is the most-reported problem area, named in 22 of 100 complaints (22%).
  • Driver Assistance & Safety Tech (19) and airbags (9) follow.
  • Half of the complaints that list mileage happened before 72,000 mi.
  • Owners reported 6 crashes, 0 fires and 3 injuries.
  • The 2019 Dodge Journey has 1 recall on file.
  • NHTSA has opened 3 defect investigations covering this vehicle.
  • It ranks 10th of 13 Dodge Journey model years by our severity-weighted complaint score (1st = worst).
  • That is 47% fewer complaints than the 2018 model year (187).

2019 Dodge Journey problems by category

  • Other / Unknown · 1 crash
    30 complaints
  • Electrical System · 1 crash
    22 complaints
  • Driver Assistance & Safety Tech
    19 complaints
  • Airbags · 4 crashes
    9 complaints
  • Lighting
    8 complaints
  • Engine
    8 complaints
  • Seats & Seat Belts · 1 crash
    8 complaints
  • Transmission & Drivetrain
    7 complaints
  • Brakes · 2 crashes
    6 complaints
  • Visibility & Wipers
    4 complaints
  • Fuel, Hybrid & EV Propulsion
    3 complaints
  • Body & Structure · 1 crash
    3 complaints
  • Steering
    2 complaints
  • Acceleration & Cruise Control
    1 complaints
  • Wheels & Tires · 1 crash
    1 complaints

A complaint can mention more than one problem area, so categories add up to more than the total.

Most-reported components

Component (as filed with NHTSA)Complaints
Unknown or other29
Electrical system22
Back over prevention13
Air bags9
Engine8
Power train7
Exterior lighting7
Seat belts5

When problems happen (mileage)

2Under 10k410k–30k530k–60k860k–100k4100k–150k150k+
Mileage at the time of the problem, for 2019 Dodge Journey complaints that list mileage.

2019 Dodge Journey recalls (1)

  • Recall 25V552000Aug 26, 2025219,577 vehicles
    BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

    Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.

    Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.

    Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.

NHTSA defect investigations

  • EA24003Opened Aug 1, 2024Open

    Vehicle entrapment

    The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continue…

  • PE24006Opened Feb 27, 2024Closed Sep 26, 2025led to recall 25E052

    Back up camera failure

    On February 27, 2024, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) to investigate complaints alleging a loss of back up camera function in Model Year (MY) 2018 through 2020 Dodge Journey vehicles.  Complainants reported experiencing black screens, upside down images, flashing images, or blurred images.  A back up camera that does not display correctly increases the likelihood of a crash or injury. Analysis of warranty data provided in response to ODI’s information request letter demonstrated a pattern of elevated warranty claims in subject vehicles built in…

  • PE19014Opened Sep 9, 2019Closed Feb 25, 2026

    Active Head Rest Inadvertent Deployment

    The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments in…

Recent 2019 Dodge Journey complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

  1. Filed Sep 29, 202678,598 miAZTowedTransmission & Drivetrain
    The contact owns a 2019 Dodge Journey. The contact stated that while accelerating from a stop, the vehicle lost automotive power. The vehicle was restarted and then towed to an independent mechanic to be diagnosed. The contact was informed that the transmission failed and needed to be replaced. The vehicle was repaired. The failure mileage was 78,598.
    NHTSA complaint #11767845 · source
  2. Filed Aug 16, 2026MOElectrical System
    My rear view camera shows a black screen when the vehicle is put in reverse. It is not a fuse problem. That has been checked. I have resorted to “the old fashioned way” of looking behind either side when backing up. It’s just terrifying because you can’t see all that the rear view camera shows and since it’s not working I don’t get the noise alerts when getting close to something
    NHTSA complaint #11757289 · source
  3. Filed Aug 14, 2026TNOther / Unknown
    I went to the dealership for the recall, and they said that they changed the camera. But that did not fix it. They told me it was a wiring issue or something in the radio. They did not fix the recall. They wanted me to pay for a diagnostic.
    NHTSA complaint #11756970 · source
  4. Filed Aug 14, 2026INOther / Unknown
    Every day when I backup my 2019 Dodge Journey I can not use my rear view mirror to safely backup ? Why ? Because the rear view camera which is still is in recall status is located within the rear view mirror and blocks out my ability to use the mirror. How much longer will I have to wait for Chrysler to rectify this safety hazard ? Don't tell me soon. I have had this issue for 2 years now. I received the recall notice a year ago.
    NHTSA complaint #11756909 · source
  5. Filed Aug 3, 2026FLOther / Unknown
    I recently received a safety recall in the mail from Fiat Chrysler Automobiles stating that the rearview camera in my vehicle, a 2019 Dodge Journey Crossroad, needed to be replaced, as they were found to be defective and in violation of the Federal Motor Vehicle Safety Standard. I scheduled an appointment at my local Dodge dealer, Dayton Andrews Dodge, on Friday 07/31 for 0745 on 08/03 for this replacement. After dropping off my vehicle at the appointed date and time and…
    NHTSA complaint #11754514 · source
  6. Filed Aug 3, 202655,000 miFLDriver Assistance & Safety Tech
    The contact owns a 2019 Dodge Journey. The contact stated that while reversing, the rear-view camera displayed a black screen. The vehicle was taken to the dealer, where it was diagnosed with a failure of the rear-view camera. The contact was informed that the rear-view camera needed to be replaced. The vehicle was not repaired. The contact was informed that parts were ordered to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V552000 (Back…
    NHTSA complaint #11754474 · source
  7. Filed Aug 1, 2026OKElectrical System
    The backup camera will sometimes show inverted colors, the display will be flipped upside down, the display will flash, or it will be entirely black. This is unsafe because it makes it harder to identify hazards behind the vehicle when reversing. This issue happens at least half the time the car is put into reverse. This issue seems the same as recall 25E052 (https://static.nhtsa.gov/odi/rcl/2025/RCLRPT-25E052-7447.pdf), but my vehicle is not being shown as included in this…
    NHTSA complaint #11754187 · source
  8. Filed Jul 30, 2026PAOther / Unknown
    This car is a 2019. The transmission was replaced when it was just one year old. The transmission is now needing to be replaced again. The transmission issue has also caused the drive shaft to need replacing as well. The flag shaft in the engine had to be replaced twice in one year costing over $1,000 each time. I believe these vehicles should have more active recalls. In doing research this is an issue that many owners of this car face. I have had this vehicle for only 3…
    NHTSA complaint #11753666 · source

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Other 2019 Dodge models

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 10, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology