2020 Dodge Journey problems, complaints & recalls

Updated from NHTSA data · How we count

Owners have filed 65 complaints with NHTSA about the 2020 Dodge Journey, most often about electrical system. There is 1 recall for this model year.

Complaints
65
Recalls
1
Crashes
1
Fires
1
Injuries
1
Median mileage
40,000 mi
at time of problem

Key facts

  • Electrical System is the most-reported problem area, named in 19 of 65 complaints (29%).
  • Driver Assistance & Safety Tech (16) and engine (9) follow.
  • Half of the complaints that list mileage happened before 40,000 mi.
  • Owners reported 1 crash, 1 fire and 1 injury.
  • The 2020 Dodge Journey has 1 recall on file.
  • NHTSA has opened 2 defect investigations covering this vehicle.
  • It ranks 11th of 13 Dodge Journey model years by our severity-weighted complaint score (1st = worst).
  • That is 35% fewer complaints than the 2019 model year (100).

2020 Dodge Journey problems by category

  • Electrical System
    19 complaints
  • Other / Unknown
    19 complaints
  • Driver Assistance & Safety Tech
    16 complaints
  • Engine
    9 complaints
  • Lighting
    5 complaints
  • Brakes · 1 crash
    4 complaints
  • Steering
    3 complaints
  • Transmission & Drivetrain
    3 complaints
  • Visibility & Wipers
    3 complaints
  • Wheels & Tires
    2 complaints
  • Seats & Seat Belts
    2 complaints
  • Acceleration & Cruise Control
    2 complaints
  • Airbags · 1 crash
    2 complaints
  • Suspension
    1 complaints

A complaint can mention more than one problem area, so categories add up to more than the total.

Most-reported components

Component (as filed with NHTSA)Complaints
Unknown or other19
Electrical system19
Engine8
Back over prevention8
Exterior lighting5
Back over prevention: rearview system braking3
Power train3
Service brakes3

When problems happen (mileage)

2Under 10k110k–30k730k–60k160k–100k2100k–150k150k+
Mileage at the time of the problem, for 2020 Dodge Journey complaints that list mileage.

2020 Dodge Journey recalls (1)

  • Recall 25V552000Aug 26, 2025219,577 vehicles
    BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

    Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.

    Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.

    Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.

NHTSA defect investigations

  • EA24003Opened Aug 1, 2024Open

    Vehicle entrapment

    The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continue…

  • PE24006Opened Feb 27, 2024Closed Sep 26, 2025led to recall 25E052

    Back up camera failure

    On February 27, 2024, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) to investigate complaints alleging a loss of back up camera function in Model Year (MY) 2018 through 2020 Dodge Journey vehicles.  Complainants reported experiencing black screens, upside down images, flashing images, or blurred images.  A back up camera that does not display correctly increases the likelihood of a crash or injury. Analysis of warranty data provided in response to ODI’s information request letter demonstrated a pattern of elevated warranty claims in subject vehicles built in…

Recent 2020 Dodge Journey complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

  1. Filed Sep 18, 2026FLDriver Assistance & Safety Tech
    My 2020 Dodge Journey is subject to FCA Recall 59C / NHTSA Campaign 25V-552 involving the rearview camera. The camera malfunction affected the rearview image used when backing. While the recall was open, I contacted an authorized Dodge dealer. I was advised that FCA's official recall remedy/parts had not yet been released. The dealer nevertheless offered a customer-paid camera replacement and provided pricing. Because the vehicle was used for rental, the open safety recall…
    NHTSA complaint #11765169 · source
  2. Filed Aug 22, 2026MOElectrical System
    When starting my car and turning on my air or heat component the front will turn on but the components in the middle won’t! You have to hit the panel to make it turn on and when your driving the middle component shuts off losing power and dims the lights and dash lights with radio screen! I’ve had this issue since I purchased this car 3yrs ago and the business just says oh they have that issue why do I have to pay to rewire my electrical system and paying over $17k for this…
    NHTSA complaint #11758733 · source
  3. Filed Aug 13, 202697,000 miAZDriver Assistance & Safety Tech
    The contact owns a 2020 Dodge Journey. The contact stated that while reversing the vehicle, the rear-view camera was inverted. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The…
    NHTSA complaint #11756716 · source
  4. Filed Aug 10, 2026PAElectrical System
    The wiring harness for back hatch the coating of the wire are all cracking . The passenger side rear back up light wasn’t working and the harness is cracking the wiring when opening and closing the hatch . I have picture. It looks worse in person
    NHTSA complaint #11755881 · source
  5. Filed Jun 26, 202636,000 miINDriver Assistance & Safety Tech
    The contact owns a 2020 Dodge Journey. The contact stated that while reversing at an undisclosed speed, the rearview camera image was intermittently flipped, distorted, and inoperative. No warning lights were illuminated. A dealer was contacted and stated that there was no fix for the failure. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet…
    NHTSA complaint #11746706 · source
  6. Filed May 21, 2026110,000 miAZDriver Assistance & Safety Tech
    The contact owns a 2020 Dodge Journey. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part for the repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The contact stated that when reversing the back over, the prevention camera would display a distorted image. The dealer was contacted, and it was confirmed that there was no remedy. The…
    NHTSA complaint #11739227 · source
  7. Filed May 20, 202640,000 miNCDriver Assistance & Safety Tech
    The contact owns a 2020 Dodge Journey. The contact stated that while in reverse(R), the rearview camera would display an upside image. The contact stated that she had purchased a replacement camera and was given an estimate for the labor. The contact then received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part for the repair was unavailable. The contact called two local dealers but was informed that the part for the recall repair…
    NHTSA complaint #11738952 · source
  8. Filed Apr 30, 2026KYDriver Assistance & Safety TechOther / Unknown
    Back-up camera was recalled August 25, 2025. Not repaired yet and no information from Manufacturer, Chrysler Corp. The screen shows black and streaks, sometimes reflects upside down images. I have the 2020 Dodge Journey and it is difficult to see when backing.
    NHTSA complaint #11734877 · source

Compare the 2020 Dodge Journey with another vehicle →

Other 2020 Dodge models

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 11, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology