2021 Entegra Cornerstone problems, complaints & recalls

2021 Entegra Cornerstone recalls (6)

• Recall 24V061000Feb 1, 2024148 vehicles
  SEATS

  Jayco, Inc. (Jayco) is recalling certain 2020-2023 Entegra Anthem, Aspire, Cornerstone, and Reatta XL motorhomes. The pedestal mounting plate on the passenger's seat may be improperly welded, causing the plate to separate and the seat assembly to loosen or detach. As such, these seat assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems" and number 210, "Seat belt assembly anchorages."

  Risk: A loose or detached seat assembly increases the risk of injury.

  Remedy: Dealers will inspect for a missing weld and replace the pedestal as necessary, free of charge. Owner notification letters were mailed March 11, 2024. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903602.

• Recall 22V665000Sep 1, 2022856 vehicles
  ENGINE

  Jayco, Inc. (Jayco) is recalling certain 2021-2023 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark motorhomes. The engine air intake box may not have a water drain installed, which can cause water to build up inside the air intake box.

  Risk: Water build up inside the air intake box can enter the engine and cause engine failure, increasing the risk of a crash.

  Remedy: Dealers will inspect and install a drain if necessary, free of charge. Owner notification letters are expected to be mailed October 3, 2022. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903580.

• Recall 21V885000Nov 16, 202144 vehicles
  STEERING:HYDRAULIC POWER ASSIST:PUMP

  Jayco, Inc. (Jayco) is recalling certain 2021 Class A Cornerstone motorhomes. A machining defect may cause pressure to build in the power steering pump and break the shaft seal, resulting in a loss of power steering assist.

  Risk: A loss of power steering assist increases the risk of a crash.

  Remedy: A Spartan or Shyft Group repair center will inspect the pump serial number, and replace the power steering pump if necessary, free of charge. Owner notification letters were mailed January 12, 2022. Owners may contact Jayco customer service at 1-800-283-8267.

• Recall 21V769000Sep 29, 2021994 vehicles
  ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

  Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark Class A motorhomes. The instrument cluster may intermittently go blank while the vehicle is in motion.

  Risk: A blank instrument cluster display may be missing critical information such as the vehicle's speed and warning lights, which can increase the risk of a crash.

  Remedy: Dealers will update the control module software, and reroute and secure the duct work, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Jayco customer service at 1-800-283-8267.

• Recall 21V529000Jul 13, 2021833 vehicles
  EQUIPMENT:RECREATIONAL VEHICLE/TRAILER · STRUCTURE

  Jayco, Inc. (Jayco) is recalling certain 2019-2021 Anthem, Aspire, Cornerstone, Insignia, Reatta, and Embark recreational vehicles equipped with Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.

  Risk: Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.

  Remedy: Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed August 31, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903569.

• Recall 20V600000Sep 30, 2020379 vehicles
  ELECTRICAL SYSTEM:WIRING · SEATS

  Jayco, Inc. (Jayco) is recalling certain 2021 Entegra Aspire, Anthem, Cornerstone, and ReattaXL motorhomes built with Villa power seats. The power seat wiring may become chafed due to poor routing, and no protection, or melt from exceeding the 14 gauge wire amp capacity.

  Risk: Damaged power seat wires may short circuit, increasing the risk of a fire.

  Remedy: Jayco will notify owners, and the dealers will inspect the seat wiring for loom protection and secure it with wire ties, free of charge. The remedy regarding the switch and exceeding the amp capacity is still under development. The recall began December 4, 2020. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9903521.

Recent 2021 Entegra Cornerstone complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

1. Filed Dec 16, 20201,557 miFLEngineFuel, Hybrid & EV Propulsion

   I have owned both a 2019 and the new 2021 entegra cornerstone motor homes. On both motor homes, the diesel exhaust fluid (def) sensor have failed in less that 2,000 miles. When def sensors fail the engine can go into derate which is 5 mph in less that a couple hundred miles. This problem is leaving many large diesel engine owned vehicles stranded, from motor homes to large over the road trucks. I have contacted spartan motors the manufacture of the chassis, which referred me…

   NHTSA complaint #11383615 · source

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Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 11, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology