2021 Ford Escape Hybrid body & structure problems

Related recalls

No recalls on file.

What owners say

1. Filed Jul 15, 2026TXBody & Structure

   Subject: Formal Complaint – Recall 23B56 & 23S27 + Rental Car Reimbursement Demand – McCombs Ford (7111 NW Loop 410) To Whom It May Concern, I am writing to file a formal complaint regarding the unacceptable service I experienced at McCombs Ford West, located at 7111 NW Loop 410, San Antonio, TX, concerning two open safety recalls on my 2021 Ford Escape, VIN: [XXX] and to formally request reimbursement for out-of-pocket expenses caused directly by the dealership's failure to…

   NHTSA complaint #11750554 · source
2. Filed Sep 6, 2025AZBody & Structure

   My driver front door latch assembly failed at 42,153 miles. I had it inspected and repaired at the dealership. I had to pay out of pockets due to no longer being covered by the 3/36 warranty. The symptoms were that the driver front door would not lock at all. It took a while to figure this out as I just thought maybe we left it unlocked. Also this vehicle has the perimeter key fob so it automatically unlocks when you have the fob with you and attempting to open. This had…

   NHTSA complaint #11685429 · source
3. Filed Jan 23, 2025NY1 injuredBody & Structure

   Door fails to stay open. Closed on my leg and caused bruising. Window will not close once open. Dealer has known of problem for two months but says there is no one locally to fix it.

   NHTSA complaint #11638126 · source
4. Filed Oct 26, 2024MNBody & Structure

   Left front door check arm welds broken away (same as SMS 50150). Popping sound when door is used. Driver door difficult to open posing a danger.

   NHTSA complaint #11622112 · source
5. Filed Aug 24, 2024CABody & Structure

   Drivers door Arm assembly that limits door opening. First it started to have a small 'click' when closing. Then it had a loud clicking and snapping noise. Tried to lubricate assy. Didnt help. The next day, the door wouldn't close. Inspected the arm and found it detached from the door at the welds. In order to drive vehicle i unbolted the arm at the door jam and removed the two nuts from the arm assy. Then pushed the assembly into the door. Made sure it Fell to the bottom of…

   NHTSA complaint #11610649 · source
6. Filed Mar 26, 2024PABody & Structure

   Driver side door hinge pops when opening and closing. Spoke to a Ford dealer and since we are now just over 36,000 miles, our warranty is out. Concerned the door will not close/open or open while in motion. Need to drive this vehicle to work everyday.

   NHTSA complaint #11579589 · source
7. Filed Mar 25, 202471,000 miTNBody & Structure

   The contact owns a 2021 Ford Escape. The contact stated that the front driver’s side door failed to open wide as designed. Additionally, the front driver’s side window failed to roll down as needed. The contact stated that upon conducting a visual inspection of the vehicle, her husband noticed that the door welds between the door check arm bracket and the door frame had fractured and detached. The dealer and the manufacturer were not notified of the failure. The vehicle was…

   NHTSA complaint #11579302 · source
8. Filed Mar 3, 2024INBody & Structure

   Driver door spot welds broken. Lot of noise opening door. Sounds like ready to fall off. Understand it has been reported by numerous others.

   NHTSA complaint #11575129 · source
9. Filed Feb 21, 2024PABody & Structure

   I reported a known critical safety issue regarding my 2021 Ford Escape Hybrid to Ford Motor Company and the dealer on 2/21/2024. I requested they repair this widespread issue to them requesting a free repair but they refused. This defect is also documented in Ford Service Bulletin SSM-50150. The issue is that there is a potential defect in the front door weld, which may cause the door to unexpectedly open while the vehicle is in motion, posing a significant safety risk to…

   NHTSA complaint #11573174 · source
10. Filed Feb 12, 202442,000 miWIBody & Structure

    The contact owns a 2021 Ford Escape. That contact stated that while attempting to enter the vehicle, the driver's side door failed to open as intended. After a visual inspection, the contact observed that the door hinge attachment point had detached. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number:…

    NHTSA complaint #11571537 · source
11. Filed Jan 22, 2024CTBody & Structure

    On the drivers side door, all of the rivets / welding have broken off creating a cracking / breaking sound every time the door opens. The door also will not stay open on its own, and often times will not open completely.

    NHTSA complaint #11566934 · source
12. Filed Jan 8, 2024ILBody & Structure

    drivers side door hinge broke, making it difficult to enter/exit the vehicle. Note: was NOT due to any high wind or carelessness on my part. Took to dealer this morning and they need to have BODY SHOP make repair!

    NHTSA complaint #11564217 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology