2015 Ford Escape driver assistance & safety tech problems

Related recalls

• Recall 25V695000Oct 13, 20251,448,655 vehicles
  BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

  Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.

  Risk: A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

  Remedy: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.

What owners say

1. Filed Oct 6, 2026157,000 miMADriver Assistance & Safety Tech

   The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse, the rear-view camera displayed an upside-down image. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 157,000.

   NHTSA complaint #11769291 · source
2. Filed Oct 6, 2026135,000 miFLDriver Assistance & Safety Tech

   The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted in reverse(R), the rear-view camera failed to display a clear image. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately…

   NHTSA complaint #11769228 · source
3. Filed Oct 5, 2026INDriver Assistance & Safety Tech

   The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.

   NHTSA complaint #11768902 · source
4. Filed Oct 2, 202680,000 miMADriver Assistance & Safety Tech

   The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was intermittently inoperable, with the message "Rearview Camera Unavailable" displayed. The manufacturer was notified of the failure by phone and scheduled a recall repair with the dealer. However, during the…

   NHTSA complaint #11768454 · source
5. Filed Sep 28, 202679,442 miINDriver Assistance & Safety Tech

   The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while shifted into reverse(R), the camera displayed a distorted image, a reversed image, or failed to display an image. The message that the camera needed to be…

   NHTSA complaint #11767446 · source
6. Filed Sep 28, 202689,000 miAZDriver Assistance & Safety Tech

   The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rear-view camera displayed an upside-down or blank image. The failure mileage was approximately 89,000.

   NHTSA complaint #11767335 · source
7. Filed Sep 25, 202651,000 miPADriver Assistance & Safety Tech

   The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rear-view camera displayed a distorted or blank image. The dealer was made aware of the failure but confirmed that parts were not yet…

   NHTSA complaint #11766880 · source
8. Filed Sep 24, 202692,000 miCODriver Assistance & Safety Tech

   The contact owns a 2015 Ford Escape. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image appeared upside down, and the “Camera Not Available” message was displayed. The contact stated that occasionally the camera failed to function or display an image. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, parts were not yet available.…

   NHTSA complaint #11766625 · source
9. Filed Sep 23, 2026ILDriver Assistance & Safety Tech

   The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her son was reversing the vehicle, the rear-view camera displayed a blank image. The contact's son later shattered the display screen. The dealer…

   NHTSA complaint #11766371 · source
10. Filed Sep 22, 202680,000 miPADriver Assistance & Safety Tech

    The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was intermittently inoperable, and a message was displayed to contact the dealer. The dealer was contacted several times and confirmed that parts were not yet available. The contact stated that the manufacturer had…

    NHTSA complaint #11766066 · source
11. Filed Sep 22, 2026INBrakesDriver Assistance & Safety Tech

    The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse and depressing the brake pedal, there was a squeaking sound coming from the vehicle. The vehicle was taken to a certified mechanic, and the…

    NHTSA complaint #11766046 · source
12. Filed Sep 18, 202695,000 miCADriver Assistance & Safety Tech

    The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); and the local dealer was contacted; however, the vehicle was not repaired because the parts were not yet available. The contact stated that while reversing the rear-view camera displayed a blank or distorted image. The message "Camera not Available - Please contact your local Dealer" was displayed. The contact stated that the manufacturer failed…

    NHTSA complaint #11765402 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology