2019 Ford Flex problems, complaints & recalls

Updated from NHTSA data · How we count

Owners have filed 252 complaints with NHTSA about the 2019 Ford Flex, most often about driver assistance & safety tech. There are 4 recalls for this model year.

Complaints
252
Recalls
4
Crashes
4
Fires
0
Injuries
3
Median mileage
50,000 mi
at time of problem

Key facts

  • Driver Assistance & Safety Tech is the most-reported problem area, named in 145 of 252 complaints (58%).
  • Body & Structure (58) and electrical system (22) follow.
  • Half of the complaints that list mileage happened before 50,000 mi.
  • Owners reported 4 crashes, 0 fires and 3 injuries.
  • The 2019 Ford Flex has 4 recalls on file.
  • NHTSA has opened 2 defect investigations covering this vehicle.
  • It has the most serious complaint record of all 11 Ford Flex model years we track.
  • That is 313% more complaints than the 2018 model year (61).

2019 Ford Flex problems by category

  • Driver Assistance & Safety Tech · 1 crash
    145 complaints
  • Body & Structure · 2 crashes
    58 complaints
  • Other / Unknown
    53 complaints
  • Electrical System
    22 complaints
  • Visibility & Wipers
    12 complaints
  • Engine
    7 complaints
  • Suspension
    6 complaints
  • Steering
    3 complaints
  • Transmission & Drivetrain · 1 crash
    3 complaints
  • Airbags · 1 crash
    2 complaints
  • Seats & Seat Belts
    2 complaints
  • Wheels & Tires
    1 complaints

A complaint can mention more than one problem area, so categories add up to more than the total.

Most-reported components

Component (as filed with NHTSA)Complaints
Back over prevention115
Unknown or other52
Structure40
Electrical system22
Structure:body16
Back over prevention: sensing system: camera16
Back over prevention: warnings11
Visibility/wiper11

When problems happen (mileage)

5Under 10k1010k–30k4530k–60k3960k–100k10100k–150k1150k+
Mileage at the time of the problem, for 2019 Ford Flex complaints that list mileage.

2019 Ford Flex recalls (4)

  • Recall 25V732000Oct 24, 202592,347 vehicles
    STRUCTURE:BODY

    Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.

    Risk: Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.

    Remedy: Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SB8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 28, 2025.

  • Recall 25V695000Oct 13, 20251,448,655 vehicles
    BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

    Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.

    Risk: A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

    Remedy: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.

  • Recall 24V951000Dec 20, 202430,715 vehicles
    BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

    Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.

    Risk: A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.

    Remedy: Dealers will replace the rearview camera as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed January 22, 2025. A second notice will be sent once the final remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S75.

  • Recall 18V548000Aug 20, 201887 vehicles
    ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR · ELECTRICAL SYSTEM:STARTER ASSEMBLY

    Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.

    Risk: An electrical arc can increase the risk of a fire.

    Remedy: Ford will notify owners, and dealers will inspect the alternator and starter motor power supply cables to verify that they are properly secured, correcting them as necessary, free of charge. The recall began September 26, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S25.

NHTSA defect investigations

  • PE25007Opened Aug 7, 2025Closed Aug 5, 2026led to recall 25V732

    B-Pillar Trim Detachment

    On August 7, 2025, the Office of Defects Investigation (ODI) opened PE25007 to investigate instances of B-pillar trim detachment in model year (MY) 2019 Ford Flex vehicles manufactured by Ford Motor Company. During the investigation, MY 2011-2018 Ford Flex vehicles were analyzed as peer vehicles, and subsequently incorporated into the subject population because they use B-pillar trim pieces that are substantially similar to those used on the MY 2019 Ford Flex vehicles. In July 2025, prior to the opening of PE25007, ODI and Ford met to discuss B-pillar trim detachment in Ford Flex vehicles. For…

  • PE24030Opened Oct 11, 2024Closed Feb 2, 2026led to recall 24V951

    Rear-view Camera Failure

    On October 11, 2024, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24030) to assess alleged failures of the rear-view camera in Model Year (MY) 2019 Ford Flex vehicles. Complaints submitted to NHTSA through Vehicle Online Questionnaires (VOQs), reviewed by ODI, report blank, distorted, or inverted rear-view camera images when in reverse. An inverted or upside-down image can provide false information to the driver increasing the risk of a crash. To date, ODI has received 85 VOQ complaints and additional EWR Field Reports with these allegations for MY 2019 Ford Fle…

NHTSA 5-Star safety ratings

VersionOverallFrontalSideRollover
2019 Ford Flex SUV AWDNot RatedNot RatedNot Rated★★★★☆
2019 Ford Flex SUV FWDNot RatedNot RatedNot Rated★★★★☆

Recent 2019 Ford Flex complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

  1. Filed Oct 5, 2026115,000 miTNDriver Assistance & Safety Tech
    The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rear-view camera displayed an upside-down image and occasionally the rear-view camera displayed an image with lines. The dealer was contacted by phone and made aware of the failure. The contact was informed that parts were unavailable to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was…
    NHTSA complaint #11768930 · source
  2. Filed Oct 1, 202645,000 miMIBody & StructureDriver Assistance & Safety Tech
    The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rear-view camera displayed a blank screen or a distorted image. The contact then received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repairs. The dealer was notified of the failure…
    NHTSA complaint #11768298 · source
  3. Filed Sep 29, 202680,000 miCABody & StructureDriver Assistance & Safety Tech
    The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, parts for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for parts to be available. The contact stated that while driving approximately 45 MPH, the B-pillar trim on the front driver's side door detached from the top of the door, causing the…
    NHTSA complaint #11767728 · source
  4. Filed Sep 29, 202646,000 miMNDriver Assistance & Safety Tech
    The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was inoperable. The message "Camera Unavailable" was displayed, requiring the contact to press OK. The dealer was contacted several times and confirmed that parts were unavailable. The contact stated that the manufacturer…
    NHTSA complaint #11767721 · source
  5. Filed Sep 22, 2026TNOther / Unknown
    I've been waiting for the recall repairs for the rear view camera for 1 1/2 years. Backing without this safety equipment is a hazard. I'm a patient person, but this is ridiculous.
    NHTSA complaint #11766183 · source
  6. Filed Sep 18, 202645,000 miNCBody & StructureDriver Assistance & Safety Tech
    The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts for the recall repairs were unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time to make the parts available. The contact stated that when in reverse, the back over prevention camera displayed the image at the rear of the vehicle in reverse. The dealer was contacted…
    NHTSA complaint #11765215 · source
  7. Filed Sep 17, 2026MIDriver Assistance & Safety TechOther / Unknown
    Recieved recall notice 24S25 / NHTSA 24V951XXX about defected rear view camera malfunction. I have had an ongoing issue with camera not operating correctly. I have made several calls to Ford dealership and continued to be told parts not available. Why issue a recall and after 20 months latter still no fix. I am sure if I paid to have camera fixed the parts would be available. Is there a date parts will be available. Please help. [XXX] [XXX] VIN # [XXX] INFORMATION REDACTED…
    NHTSA complaint #11764980 · source
  8. Filed Sep 16, 202695,000 miAZDriver Assistance & Safety Tech
    The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image was intermittently blurry or inverted. The contact received notifications of NHTSA Campaign Number: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to complete the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable…
    NHTSA complaint #11764789 · source

Compare the 2019 Ford Flex with another vehicle →

Other 2019 Ford models

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 11, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology