2020 Ford Fusion Energi problems, complaints & recalls

Updated from NHTSA data · How we count

Owners have filed 42 complaints with NHTSA about the 2020 Ford Fusion Energi, most often about electrical system. There are 0 recalls for this model year.

Complaints
42
Recalls
0
Crashes
0
Fires
1
Injuries
0
Median mileage
35,000 mi
at time of problem

Key facts

  • Electrical System is the most-reported problem area, named in 38 of 42 complaints (90%).
  • Engine (4) and brakes (1) follow.
  • Half of the complaints that list mileage happened before 35,000 mi.
  • Owners reported 0 crashes, 1 fire and 0 injuries.
  • NHTSA has opened 1 defect investigation covering this vehicle.
  • It ranks 2nd of 8 Ford Fusion Energi model years by our severity-weighted complaint score (1st = worst).
  • That is 65% fewer complaints than the 2019 model year (120).

2020 Ford Fusion Energi problems by category

  • Electrical System
    38 complaints
  • Engine
    4 complaints
  • Other / Unknown
    2 complaints
  • Brakes
    1 complaints
  • Fuel, Hybrid & EV Propulsion
    1 complaints
  • Acceleration & Cruise Control
    1 complaints

A complaint can mention more than one problem area, so categories add up to more than the total.

Most-reported components

Component (as filed with NHTSA)Complaints
Electrical system36
Engine4
Unknown or other2
Electrical system:propulsion system:traction battery:management system/energy control module (bms/becm):software1
Electrical system:12v/24v/48v battery1
Electrical system:propulsion system:traction battery:management system/energy control module (bms/becm)1
Service brakes, hydraulic1
Vehicle speed control1

When problems happen (mileage)

Under 10k10k–30k430k–60k160k–100k100k–150k150k+
Mileage at the time of the problem, for 2020 Ford Fusion Energi complaints that list mileage.

2020 Ford Fusion Energi recalls (0)

No recalls on file.

NHTSA defect investigations

  • DP22005Opened Jan 27, 2023Closed Aug 7, 2023led to recall 22V063000

    Pedestrian alert sounds

    NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc…

Recent 2020 Ford Fusion Energi complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

  1. Filed Jul 24, 2026VAElectrical System
    I am filing a complaint regarding Ford Safety Recall 23S33 (NHTSA Campaign 23V440) for my 2020 Ford Fusion Energi. I brought my freshly purchased vehicle to my local authorized dealer, Sheehy Ford, to fix the high-voltage battery replacement recall. The dealership told me they had to order the part before they could schedule the repair. They have since stated that Ford corporate is experiencing low stock and is not allocating the necessary remedy parts to the dealer network,…
    NHTSA complaint #11752722 · source
  2. Filed Feb 18, 2025CAElectrical System
    The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
    NHTSA complaint #11643358 · source
  3. Filed Nov 20, 202445,541 miNYElectrical System
    The contact owns a 2020 Ford Fusion Hybrid. The contact was unable to charge the vehicle. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Ford of Smithtown (440 Middle Country Rd., St. James, NY 11780). The contact stated that the manufacturer had exceeded…
    NHTSA complaint #11626444 · source
  4. Filed Jun 24, 2024NVElectrical System
    The contact owns a 2020 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
    NHTSA complaint #11596180 · source
  5. Filed May 22, 2024AZElectrical System
    The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available.…
    NHTSA complaint #11590186 · source
  6. Filed May 18, 2024ORElectrical System
    The center console display unit acts as though "ghost fingers" (internet term) are continuously exercising the display, since at least December 2023. If on climate, it will turn the climate controls on and off, and if on phone, it will attempt to delete phone contacts. The only screen that is safe to leave the display at, is navigation, so that it continually flickers and moves the map around the state, country and world. I cannot turn off the steering heater, or change…
    NHTSA complaint #11589483 · source
  7. Filed May 9, 2024CAElectrical System
    The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.…
    NHTSA complaint #11587930 · source
  8. Filed Apr 29, 2024NVElectrical SystemEngine
    I am aware of the recall on the ford fusion plug in hybrid and for that reason I do not plug it in. We are supposed to use this as a regular hybrid until the fix comes out. That said, my car turns off randomly in traffic. All the warning lights turn on and the car fully shuts down and has to restart. This happens without warning, while in traffic. Last week it happened 3 times on one single drive home from picking up the kids from school. This is not supposed to happen if we…
    NHTSA complaint #11585961 · source

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Other 2020 Ford models

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 11, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology