2011 Ford Fusion problems, complaints & recalls

2011 Ford Fusion recalls (7)

• Recall 21V158000Mar 10, 20212,602,668 vehicles
  AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

  Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

  Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

  Remedy: Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.

• Recall 21V081000Feb 16, 20211,067 vehicles
  AIR BAGS:FRONTAL · AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE · AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

  Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

  Risk: In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

  Remedy: Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.

• Recall 19V001000Jan 7, 2019782,384 vehiclesDo not drive
  AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

  Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

  Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

  Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.

• Recall 16V384000May 31, 20161,892,343 vehiclesDo not drive
  AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

  Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

  Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

  Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.

• Recall 15V793000Nov 24, 2015411,205 vehicles
  FUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK

  Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.

  Risk: The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.

  Remedy: Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.

• Recall 15V340000Jun 2, 2015393,623 vehicles
  STEERING:ELECTRIC POWER ASSIST SYSTEM

  Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.

  Risk: If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.

  Remedy: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.

• Recall 11V574000Dec 7, 2011128,616 vehicles
  WHEELS:LUGS/NUTS/BOLTS/STUDS

  Ford is recalling certain model year 2010-2011 ford fusion and mercury milan vehicles equipped with 17 inch steel wheels and built from april 1, 2009, through april 30, 2009, and from december 1, 2009, through november 13, 2010. The wheel studs may fracture, potentially causing a wheel to separate.

  Risk: While driving, multiple stud fractures could occur at the wheel location, and the operator may experience vehicle vibration and/or wheel separation, increasing the risk of a crash.

  Remedy: Ford will notify owners, and dealers will inspect the rear brake disc surface for flatness and replace the discs as necessary. Additionally, the wheel lug nuts will be replaced on all four wheels. The safety recall is expected to begin on or about january 24, 2012. Owners may contact the ford motor company customer relationship center at 1-866-436-7332.

NHTSA defect investigations

• EA17004Opened Nov 20, 2017Closed Feb 9, 2024

  Power Steering Failure

  On September 28, 2016, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE16-011) to investigate claims of power steering assist loss on model year (MY) 2010 Ford Fusion vehicles.  During the PE, ODI received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at various speeds with no warning.  Ford Motor Company (Ford) provided 1,851 unique reports and 1,720 warranty claims related to the alleged problem.  It should be noted that as the result of investigation PE14-030, Ford conducted a safety r…

• PE14030Opened Oct 2, 2014Closed Sep 10, 2015led to recall 15V340000

  Electric power steering failure

  The Office of Defects Investigation (ODI) opened a preliminary evaluation to investigate complaints of the loss of power steering while driving. The subject vehicles are equipped with a rack mounted Electric Power Assisted Steering (EPAS) unit.Some of the complaints alleged that the steering assist failed and resulted in increased steering efforts that contributed to a loss of control and in some cases a crash.The EPAS system was manufactured by TRW Automotive for Ford and was designated as Generation I.These units were first produced and put into vehicle production in July 2008 beginning with…

• PE13003Opened Feb 21, 2013Closed Feb 28, 2014

  Electronic Throttle Body Malfunction

  On February 21, 2013, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE13-003 to investigate allegations of electronic throttle body (ETB) failures resulting in sudden reduction of engine power in model year (MY) 2009-2013 Ford Escape, Fusion, Mariner and Milan vehicles. During this investigation, Ford identified a condition in subject vehicles equipped with 2.5L and 3.0L engines that may result in a sudden reduction of engine power.According to Ford, the ETB internal motor contacts may develop a high resistance material buildup condition on the commutator, resulting …

• EA12009Opened Dec 12, 2012Closed Jun 12, 2014led to recall 14E028000

  Floor mat interference with accelerator

  On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated c…

NHTSA 5-Star safety ratings

Recent 2011 Ford Fusion complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

1. Filed Oct 2, 2026WASteering

   Turning on my car and the message power steering asstist fault comes on. Turning g off the car would work for awhile but not now. We got a new battery and that didn't help. I had the recall done in 7/30/2015. I called Ford 10/2/2026 and they said even tho I had very low miles the 10 years had passed first so the one time fix wouldn't apply. Someone may call me from Ford to ask further details. Also advised to save receipts on any repairs I do in case there is a chance down…

   NHTSA complaint #11768536 · source
2. Filed Sep 15, 2026NMTowedSteering

   The contact owns a 2011 Ford Fusion. The contact stated that while driving 35 MPH, the vehicle lost power steering assist, making the steering wheel difficult to turn and causing the vehicle to wobble from side to side. The message "Power Steering Assist" was displayed, and an unknown warning light illuminated. The contact stated that the failure posed a safety risk to the contact and her children. The contact pulled over to the side of the road, and the vehicle was towed to…

   NHTSA complaint #11764337 · source
3. Filed Jul 20, 202658,000 miMITowedAcceleration & Cruise Control

   The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated while the brake pedal was depressed. No warning light was illuminated. The failure reoccurred on several occasions. The vehicle was towed to a tow yard; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 58,000.

   NHTSA complaint #11751514 · source
4. Filed Jul 17, 2026MOSteering

   The vehicle experienced a sudden, complete failure of the electronic power steering assist while operating, resulting in a dangerous increase in steering effort and an immediate safety hazard. A professional OBD-II diagnostic scan retrieved active trouble codes C1277-20 (Steering Wheel Angle Sensor Signal Failure) and C1963-20 (Stability Control Inhibit Warning). This internal sensor failure matches the exact physical defect detailed in NHTSA Campaign Number 15V340000 (Ford…

   NHTSA complaint #11751213 · source
5. Filed Jul 15, 2026MNSteering

   Yesterday evening, my power steering went out (EPAS), it did that when the car had been parked for the night and not in motion thankfully so nobodies safety was at risk, but I don’t know if and when it’ll happen again. According to Ford, it has been a recurring problem with ford fusion modules similar to mine, that the EPAS has been defective, and therefore making it dangerous to drive. My exact car has been inspected by a mechanic, and while it has been looked at, there…

   NHTSA complaint #11750620 · source
6. Filed Jul 6, 2026OHElectrical System

   On July 4, the electrical system under the dash caught fire and burned the ignition and dash, all the electrical under the dash

   NHTSA complaint #11748423 · source
7. Filed Jun 18, 2026OHSteering

   Having loss of power steering assist the advanced trac peering steering says service now I feel it should fall under a recall cause I took it to a mechanic shop and they told me they ford fusion have issues with the power assist steering cause it goes out

   NHTSA complaint #11744954 · source
8. Filed Jun 5, 2026GAElectrical SystemSteering

   The power steering keeps going out after it was brought in for recall years ago and the recall is up the the issue keeps goin on with the car I don't understand what to do because the shop i brought it to said the power steering is brand new they don't understand why it's even doin it and also they couldn't even reprogram the system I wanted to know why doesn't ford fix this and why wouldn't they want to help

   NHTSA complaint #11742395 · source

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Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 11, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology