2016 Jeep Cherokee body & structure problems

Related recalls

• Recall 23V338000May 11, 2023132,099 vehiclesPark outside
  ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK · STRUCTURE:BODY:HATCHBACK/LIFTGATE

  Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.

  Risk: A fire while parked or driving can increase the risk of injury.

  Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.

• Recall 15V826000Dec 9, 201532,784 vehicles
  ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK · STRUCTURE:BODY:HATCHBACK/LIFTGATE

  Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.

  Risk: A short circuit in the module increases the risk of a fire.

  Remedy: Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.

What owners say

1. Filed Nov 21, 202550,000 miILTowedBody & StructureVisibility & Wipers

   The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the parking brake independently activated. In addition, the contact stated that the failure had occurred twice. The contact stated that during the second failure, the parking brake independently activated, and the parking brake seized. The vehicle was towed to an independent mechanic, where it was diagnosed with a parking brake module failure. The contact was informed of…

   NHTSA complaint #11700803 · source
2. Filed Jan 3, 2025SCBody & StructureElectrical System

   The outside body of the vehicle is leaking, which is causing the Park break module to short circuit. This is causing my vehicle to suddenly stop and lock up.This has happened three times so far.

   NHTSA complaint #11633894 · source
3. Filed Nov 13, 2024ORBody & Structure

   Water leak on front passenger door floor coming out of cabin filter area. Concerned that it will cause rotting of floorboard body of vehicle. Dealer cleaned out plug but that did not fix the problem. Dealer does not know how to fix it. Read on several forums that this is a problem with other jeep owners.

   NHTSA complaint #11625004 · source
4. Filed Aug 26, 202470,000 miNJBody & StructureTransmission & Drivetrain

   The contact owns a 2016 Jeep Cherokee. The contact stated that while it rained or after the vehicle had gone through a car wash, there was water entering the vehicle. The contact stated that there would be water on the front passenger’s side floor. The contact stated that there was mold inside the vehicle and the floorboard was full of water. While having the vehicle detailed, he was informed about the mold and water on the floorboard. The service shifter message was also…

   NHTSA complaint #11610867 · source
5. Filed Jul 24, 2024106,000 miTXBody & StructureElectrical System

   The contact owns a 2016 Jeep Cherokee. The contact stated while the vehicle was parked, the liftgate was unlocked; however. the liftgate failed to open as intended. The contact noticed a burning odor. The contact drove the vehicle for a short distance, and the liftgate opened with the door alarm and warning light illuminated. The vehicle was taken to the dealer however, the vehicle was not diagnosed. The manufacturer was made aware of the failure. The contact was informed of…

   NHTSA complaint #11604239 · source
6. Filed Feb 20, 2024LABody & StructureElectrical System

   The contact owns a 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.…

   NHTSA complaint #11572934 · source
7. Filed Jan 2, 2024PABody & StructureElectrical System

   The power liftgate stopped working. This is the exact issue described in the 23V-338 / 49A Recall. The year, make, and model of my car are the same as detailed in the recall, but this specific VIN is not included. The issue is due to an electrical short that poses a fire hazard. There is no manual way to open the liftgate, it completely relies on the functionality of the electric system. It is clear that the 23V-338 / 49A Recall should include a wider range of VINs including…

   NHTSA complaint #11563172 · source
8. Filed Nov 2, 2023WIBody & StructureElectrical System

   The contact owns a 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

   NHTSA complaint #11553224 · source
9. Filed Sep 13, 2023CDBody & StructureElectrical System

   The contact owns a 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that the parts were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and determined that the parts were not…

   NHTSA complaint #11544316 · source
10. Filed Aug 27, 2023ORBody & Structure

    Automatic trunk does not open with either inside button on dash or outside button on latch. So I had to open it manually. While it was up the motor spontaneously activated, causing the trunk lid to hit me on the head. When it did hit my head, it did not automatically go back up. The issue is intermittent and when I took it to the dealer, they could not replicate it. This has happened several times.

    NHTSA complaint #11541045 · source
11. Filed Jul 7, 2023TXBody & StructureElectrical System

    The contact owns a vehicle 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts…

    NHTSA complaint #11530837 · source
12. Filed Jun 21, 2023100,000 miARFireBody & StructureElectrical System

    The contact owned a 2016 Jeep Cherokee. The contact stated that she had parked the vehicle in the driveway near the garage of her friend's residence, and 10 minutes later, she was informed that the vehicle had caught on fire. The contact stated that the vehicle caught on fire from the front seats onward. The contact stated that the fire expanded to the garage, causing the whole residence to catch on fire. The contact stated that the five adults and two children, who were…

    NHTSA complaint #11528129 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology