2017 Jeep Cherokee steering problems

Related recalls

No recalls on file.

What owners say

1. Filed Aug 12, 2025MTAcceleration & Cruise ControlSteering

   Vehicle has a known safety Bulletin out from Stellantis for the PTU but this model does not fall under it. I am having issues with the PtU and concerns with safety of driving and others. Will need repaired. Frustration that my certain subsection of this model is not covered under the safety bulletin despite known problems and significant safety risk.

   NHTSA complaint #11680180 · source
2. Filed Jun 17, 2025CAAcceleration & Cruise ControlSteeringTransmission & Drivetrain

   I believe the PTU is malfunctioning and causing the transmission to slip or jerk. I am experiencing uncontrolled movement while driving. The vehicle is available at any time for inspection upon request. This puts myself and 2 small children at risk while driving, therefore my ability to use this vehicle is extremely limited and high risk. I have taken it to a jeep dealership in porterville ca who stated my transmission needed replacement. they verbally stated my ptu was ok…

   NHTSA complaint #11667416 · source
3. Filed Jul 5, 2024127,000 miCASteeringTransmission & Drivetrain

   The contact owns a 2017 Jeep Cherokee. The contact stated that while her husband was driving at an undisclosed speed, the contact's husband struck a curb. The contact's husband depressed the brake pedal and attempted to make a turn, but the steering wheel became difficult to turn. The "Service Shifter" message was displayed, and the vehicle made an abnormal sound and stalled while driving. The steering wheel was firm while making the turn. The contact turned off and…

   NHTSA complaint #11599265 · source
4. Filed Apr 16, 2024FLBrakesEngineSteering

   I was driving my 2017 Jeep Cherokee Latitude 2.4L, car won't start, I have oil pressure sensor to warn me when low doesn't alert me at all, only time is when I realized a beep when I made turns and would indicate oil pressure low! I can't get my car to stop and it stalled on me while driving with no indication of low oil, and I have two kids and could have been very bad, since no power no breaks no steering!

   NHTSA complaint #11583381 · source
5. Filed Apr 14, 2024ORSteeringSuspension

   My Jeep Cherokee(vin [XXX] ) was being flat towed behind a class a motorhome. On 4 separate occasions the front wheels of the jeep started bucking right to left and back to opposite side causing the whole motorhome to violently vibrate. 1) The first time it happened was at about 15 mph while turning left onto a connecting road. It started vibrating so I pulled to side of street and stopped. After getting out and discovering nothing of note I started off and the wobble was…

   NHTSA complaint #11582840 · source
6. Filed Jan 29, 2024WIElectrical SystemSteeringTransmission & Drivetrain

   Today while driving, my vehicle’s power steering went out causing me to pull over to the side of the road. My car was running, but I was unable to move it. When I put it in drive, the lights on the shifter would flash, but the car would not change gears. The problem appears to be electrical as the battery is brand new, and the engine was running.

   NHTSA complaint #11568427 · source
7. Filed Oct 31, 2023MOBrakesElectrical SystemSteering

   After the weekend rain, I went to start the 2017 Jeep Cherokee it did not start. I had the battery car jumped and it started up when driving it the steering wheel locked up. The dashboard started to display antilock brake assist off system, power steering assist off system, service transmission restart in Park with vehicle 0 speed, and so many red lights started flashing afterwards. I was in the car with my children a car that was coming behind me had to swerve around me as…

   NHTSA complaint #11552797 · source
8. Filed Oct 12, 202369,808 miTXTowedEngineSteering

   The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at 70 MPH, the contact had heard an abnormal noise. The vehicle had started overheating. The vehicle was hesitant to accelerate and the steering had become firm. Several unknown warning lights were illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty shifter vessel and ECU jumper harness. The vehicle had been repaired. The…

   NHTSA complaint #11549565 · source
9. Filed Oct 10, 2023MOSteering

   my 2017 jeep cherokee (vin [XXX] ) has two recalls that are affecting the vhicle. the first is the shifter and harness recall that causes the vehicle to display "service shifter" messages randomly, and all of the shifter lights turn on. the second is the recall effecting how the vehicle shifts. please send me information on how to get these recalls fixed without having to pay a fortune. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5…

   NHTSA complaint #11549118 · source
10. Filed Jul 19, 2023MASteeringSuspensionTransmission & Drivetrain

    I brought car in for oil change and was told the R front axle was leaking. Brought it to dealer for repair and told Both that both front and rear axles needed to be replaced along with PTU. Was informed that the that was ordered was cancelled b/c 800 people across the country were looking for the same part. There were no safety warnings. I was told very unsafe to drive b/c front axle came out of PTU.

    NHTSA complaint #11533162 · source
11. Filed Jul 17, 2023MOElectrical SystemSteeringTransmission & Drivetrain

    Service shifter message has been appearing and at times, all lights on PRND lighting up. The vehicle transmission may still engage or may not. Recent occurrence on 07/13/2013, vehicle took 20 minutes before transmission engaged. Fortunately, I was parked at work, going home. If this occurred on the road, has potential of wreck happening. Jeep dealership leaning towards voltage error, cleaned battery terminals, test drove, could not replicate error. Did not drive until…

    NHTSA complaint #11532843 · source
12. Filed Jan 13, 2022TXElectrical SystemSteering

    While driving at approximately 50 mph, the vehicles steering wheel locked, all lights on the dash came on and the car shut completely off. My daughter was able to slowly pump the breaks to stop because there was no traffic but had there been she could have been in a serious accident since the car completely shut down. This is a huge safety concern.

    NHTSA complaint #11447304 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology