2013 Jeep Grand Cherokee seats & seat belts problems

Related recalls

No recalls on file.

What owners say

1. Filed Aug 19, 2026SCSeats & Seat Belts

   On August 17, 2026, while my wife was driving our 2013 Jeep Grand Cherokee SRT8 under normal conditions, the front passenger Active Head Restraint (AHR/headrest) suddenly and violently deployed without any collision, impact, or other apparent triggering event. I was seated in the front passenger seat and the spring-loaded head restraint struck me hard in the back of the head. Approximately 24 hours after the incident, I developed headache, pain around/behind my eyes, and…

   NHTSA complaint #11758031 · source
2. Filed Jan 7, 2026GASeats & Seat Belts

   Active head restraint deployed on drivers side while auto was moving in parking lot. This unexpected event made the driver come to a sudden stop. There was no impacts of this vehicle into any object. No injury to the driver in the parking lot but is pssible injury to driver and other in the parking lot could have happened. After inspection it looks like a plastic bracket broke inside the active head rest.

   NHTSA complaint #11709447 · source
3. Filed Jan 7, 2026TXCrashTowedAirbagsSeats & Seat Belts

   My son was hit head on in a very serious accident and his airbag on driver side didn’t fully deploy resulting in injuries. I’m not sure what component was faulty but the airbag should have fully deployed.

   NHTSA complaint #11709362 · source
4. Filed Aug 21, 2025AZSeats & Seat Belts

   Hello, I am reporting failure on the 2013 Jeep Grand Cherokee in which the drivers side headrest activated while the vehicle was not in operation and not involved in any accident. The active head restraint had activated while the vehicle was parked and in a non-running condition. No accident occurred during this time frame. The passenger side active headrest is still in the factory location and has not been activated. The drivers side head restraint has activated and can not…

   NHTSA complaint #11682227 · source
5. Filed Aug 10, 2025FLSeats & Seat Belts

   Passenger headrest popped out while driving downs the road. No accident bump or anything visible set it off. It punched out like an air bag.

   NHTSA complaint #11679670 · source
6. Filed Mar 27, 2025ARSeats & Seat Belts

   Front passenger side headrest clips faulted causing the headrest to eject. Took it to the dealership and was quoted over $1,000 parts and labor for replacement.

   NHTSA complaint #11651189 · source
7. Filed Aug 20, 2024TX1 injuredAirbagsSeats & Seat Belts

   Passenger seat headrest exploded and hit my wife in the head/ear/neck and now she is in a lot of pain. This is the most random thing I have ever seen. My wife and daughter were driving through a parking lot going 4mph and the headrest just exploded. The plastic pieces holding the springs back broke and let the headrest fly forward into my wife’s head/ear/neck

   NHTSA complaint #11609705 · source
8. Filed Mar 13, 2024VASeats & Seat Belts

   Active Headrest Restraint ( AHR) Drivers Side deployed overnight. This safety feature on many Jeeps is intended to protect motorists including passengers, in the event of rear end collisions by deploying. However a cursory review online reveals many many complaints, recalls, & TSBs . But my entire family now is exposed because Jeep wont extend recalls any longer. My recall expired 11 months ago. I was never notified by mail or by dealership that this recall would expire…

   NHTSA complaint #11577170 · source
9. Filed Jan 18, 2024MAFireElectrical SystemSeats & Seat Belts

   Heated Seat element on passenger side burned through the upholstery and pant leg of passenger. Visible smoke in cabin and burn hole on seat and pant through to underpants.

   NHTSA complaint #11566313 · source
10. Filed Nov 15, 2023WASeats & Seat Belts

    Was driving down the road with my young son in the back seat and all of a sudden the head rest came flying forward and smacked the back of my head hard enough for me to swerve and almost get into an accident. After further inspection looking at the headrest once I got home I noticed that a pin is mounted onto some obviously brittle plastic that’s secured to a latch. Well i wasn’t in an accident and just out of nowhere this headrest flipped forward enough to rattle my head a…

    NHTSA complaint #11555353 · source
11. Filed Sep 14, 2023123,500 miDESeats & Seat Belts

    The contact owns a 2013 Jeep Grand Cherokee. The contact stated while the vehicle was parked, the driver's side front headrest deployed, pushed forward, and struck the contact on the head. There were no reported injuries. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 123,500.

    NHTSA complaint #11544516 · source
12. Filed Sep 9, 2023ALSeats & Seat Belts

    On the way home from work the Active Head Restraint deployed without there being a rear end collison. The head restraint on driver's side hit my wife in the back of the head and sounded like a loud and startling gunshot-like sound. Since I was on the highway if I had not kept from jerking the steering wheel when the head restraint deployed i could have been in a head on collison. I was able to pull off the road to see what happened. First I called my dealer and they said it…

    NHTSA complaint #11543540 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology